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1

customer service administrator

  • Reception – room booking, telephone enquiries, general queries
  • Bar work (including till operation)
  • “Cashing up” (reconciliation) of tills
  • Waiting (serving and overseeing customer’s requirements)
2

customer service administrator

  • Assisting booking and transfer activity for 3 training centres – Sydney, Melbourne & Brisbane. 
  • Meet & greet up to 30 attendees in Sydney each day. 
  • Raise invoices through Xero and dispatch on a timely basis. 
  • Liaise with trainers to ascertain confirmation of availability for course rescheduling. 
  • Make recommendations on office process improvement and resolutions to issues. 
3

customer service administrator

  • Host participants
  • Explain the rules of the games
  • Coordination during the game
  • Promotion via social media
4

customer service administrator

  • Describing products in detail and stay up-to-date with new products and features
  • Collecting and input data in databases system
  • Maintain and update daily sales, quota and manifest in Microsoft Excel
  • Prepare all necessary documents to apply client’s passport and visa
5

customer service administrator

  • Perform clerical tasks, like sorting and distributing incoming mail, photocopying, and filing.
  • Confer with customers by telephone and in person to provide information about services and obtain details of complaints.
  • Maintain loyalty membership records and manage the customer database.
  • Handling payment transactions as well as completing supporting paperwork and data entry as required.