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16

customer care

  • Attend to enquiries and feedback received in person and via telephone calls and emails in a prompt and professional manner
  • Record and maintain Customer Care issues and Lost & Found items in the CRM system in accordance to the established criteria and guidelines
  • Maintain secure custody of lost and found items according to established procedures
  • Update and maintain notice and display boards with the public activities/ events conducted within the premises, and the appropriate environmental and service information
  • Assist customers on facility and programme bookings within the premises of Singapore Sports Hub
  • Handle over-the-counter payment collections and perform daily settlements and financial reconciliations
  • Work on special projects (i.e. review and development of training curriculum and standard operating procedures) as assigned
17

customer care

  • Assist Customers to open up bank account
  • Assist customers in choosing the right suitable banking product for them
  • Receive and send Bank’s Courier 
  • Opportunities to work across the various venues of Singapore Sports Hub
18

customer care

  • Analysed the workings of digital marketing and IMC strategies.
  • Applied quantitative research in assessing customers’ perception towards online traffic of their social media sites.
  • Prepared various posters, GIFs, personalized letters and wrote blogs for promotion of insurance policies.
  • Created SWOT analysis, compared and suggested improvements on digital advertisement promotion of Birla Sun Life Insurance and Prudential UK as a part of live project.
19

customer care

  • Taking customer orders. 
  • Taking customer returns. 
  • Taking stocktake. 
  • Taking care of till. 
  • Cashing up and transporting money. 
20

customer care

  •  Worked in HDFC Bank Credit Card as an Outbound Telly Caller 
  •   Dealing with Financial Products to Credit Card Clients(i.e. Loans, credit cards upgradation, Insurance, Investments &CASA) 
  •  Achieve Target on daily Basis & Sending every closer to Team Leader. 
  • Adjust sales scripts to better target the needs and interests of specific individuals.Provide assistance for customers with special billing requests.