- Attend to enquiries and feedback received in person and via telephone calls and emails in a prompt and professional manner
- Record and maintain Customer Care issues and Lost & Found items in the CRM system in accordance to the established criteria and guidelines
- Maintain secure custody of lost and found items according to established procedures
- Update and maintain notice and display boards with the public activities/ events conducted within the premises, and the appropriate environmental and service information
- Assist customers on facility and programme bookings within the premises of Singapore Sports Hub
- Handle over-the-counter payment collections and perform daily settlements and financial reconciliations
- Work on special projects (i.e. review and development of training curriculum and standard operating procedures) as assigned
- Assist Customers to open up bank account
- Assist customers in choosing the right suitable banking product for them
- Receive and send Bank’s Courier
- Opportunities to work across the various venues of Singapore Sports Hub
- Analysed the workings of digital marketing and IMC strategies.
- Applied quantitative research in assessing customers’ perception towards online traffic of their social media sites.
- Prepared various posters, GIFs, personalized letters and wrote blogs for promotion of insurance policies.
- Created SWOT analysis, compared and suggested improvements on digital advertisement promotion of Birla Sun Life Insurance and Prudential UK as a part of live project.
- Taking customer orders.
- Taking customer returns.
- Taking stocktake.
- Taking care of till.
- Cashing up and transporting money.
- Worked in HDFC Bank Credit Card as an Outbound Telly Caller
- Dealing with Financial Products to Credit Card Clients(i.e. Loans, credit cards upgradation, Insurance, Investments &CASA)
- Achieve Target on daily Basis & Sending every closer to Team Leader.
- Adjust sales scripts to better target the needs and interests of specific individuals.Provide assistance for customers with special billing requests.