Customer Care Resume Examples

customer care

  • Handling customer enquiries in regards to high bill and carbon tax.
  • Analysing customer inquiry in order determine quickly incase it needs to be transfered to a relevent department.
  • Changing plans and offers to satify customer requirement.
  • Organising an installment plan based on the customer need and with in company’s guidline.
  • Raising sales by giving information about the different discounts and services offered by the complany.
  • Building a trust and rapport with a customer.

customer care

  • Help customers with questions.
  • Give information to customers on different products.
  • Take reservation orders.
  • Banking daily sales.

customer care

  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. 
  • Review claims adjustments with dealers, examining claims and approving or disapproving dealers’ claims.
  • Getting orders of stores using  Microsoft Outlook.
  • Answering store concerns.

customer care

  • Answer incoming calls from customers and potential customers.
  • Handle billing inquiries and account issues.
  • Setup new accounts and troubleshoot issues with existing accounts. 
  • Do number port outs and port ins
  • Write loop orders for other Telecommunication companies.

customer care

  • deal directly with customers either by telephone, electronically or face to face.
  • respond promptly to customer inquiries.
  • handle and resolve customer complaints.
  • obtain and evaluate all relevant information to handle product and service inquiries.
  •  obtain and evaluate all relevant information to handle product and service inquiries 
  • process orders, forms, applications and requestsorganize workflow to meet customer timeframes

customer care/integration

  • Answering inbound calls and emails in a fast-paced, high volume department
  • Documenting new processes and improving previous ones
  • Meeting department thresholds
  • Assisting in training new hires on content and work flow
  • Learning several integration methods
  • Working with numerous diverse external teams to resolve client issues
  • Exhibiting company values both on and off the clock

customer care

  • Handle enquiries regarding article tracking and other products offered by Australia Post
  • Record all customer enquiries and action to resolve reported failures
  • Acquired good understanding of Australia Post products and services
  • Promote Australia Post products to educate customers and in result have better first call resolution 

customer care

  • Perform clerical duties such as typing, g, and sorting mail.
  • Receiving and making of customer calls.
  • Distribution of mobile sim-cards.
  • Registration of new subscribers to Airtel Network.

customer care

  • Customer care service.
  • IT park maintenance.
  • management of online rooms booking.
  • make daily reports on reservations.

customer care, senior support engineer

  • Provide advanced support for on-premise and cloud implementations of our server product suite
  • Work closely with customers during their product implementations
  • Interact closely with developers in troubleshooting and diagnosing product defects
  • Develop situation-specific solutions utilizing both the COM and REST API our product offers
  • Writing and maintaining product documentation