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1

customer care manager

  • Supervise the work of  customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Prepare and issue roaster for the team.
  • Coordinate  with other department manager in regard to solve the raised issues.
  • Resolve customer complaints or answer customers’ questions regarding policies and procedures if escalated.
2

customer care manager

  •  Responsible for Service Center and Call Center management
  •  Develop and apply KPI for delivery of customer service objectives 
  •  Establish training and staff development requirements 
  •  Review practices, processes and policies in other Comium OPCO and  adopt best practices 
  •  Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  •  Prepare and execute customer care plans 
  •  Prepare investment and expansion plans for service centers 
3

customer care manager

  • Ensured the smooth running of the call center (125 staff)
  • Scheduled staff according to daily/weekly/monthly operational needs 
  • Implemented company strategies relevant to Call Center SLA
  • Deployed on site staff withing regional company shops
  • Monitored and analyzed call volume and ensured productivity within the Call Center
  • Managed disciplinary issues in adherence to  the company rules and regulations
  • Provided Technical support to customer
4

customer care manager

  •  supervise a team of executives and engineer of a customer care.
  •  control the administration of office.
  •  look after the welfare of my staff and officials
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.. 
5

customer care manager

  • Assist clients with after-market and genuine options for new and used vehicles
  • Maximise every sales opportunity to ensure monthly KPI’s are achieved
  • Correspond with external organisations on a local and state level
  • Provide assistance to the sales personnel by organising vehicle deliveries and informing customers of registration & warranty requirements with their vehicle purchase
  • General office duties including invoice preparation, filing, faxing and other duties as delegated.
  • Coordinate vehicle bookings for accessory fittings prior & in some instances after their delivery
  • Attend daily sales meetings to discuss previous day’s business activities and to arrange appointment times for vehicle deliveries