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1
customer care manager
- Supervise the work of customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Prepare and issue roaster for the team.
- Coordinate with other department manager in regard to solve the raised issues.
- Resolve customer complaints or answer customers’ questions regarding policies and procedures if escalated.
2
customer care manager
- Responsible for Service Center and Call Center management
- Develop and apply KPI for delivery of customer service objectives
- Establish training and staff development requirements
- Review practices, processes and policies in other Comium OPCO and adopt best practices
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Prepare and execute customer care plans
- Prepare investment and expansion plans for service centers
3
customer care manager
- Ensured the smooth running of the call center (125 staff)
- Scheduled staff according to daily/weekly/monthly operational needs
- Implemented company strategies relevant to Call Center SLA
- Deployed on site staff withing regional company shops
- Monitored and analyzed call volume and ensured productivity within the Call Center
- Managed disciplinary issues in adherence to the company rules and regulations
- Provided Technical support to customer
4
customer care manager
- supervise a team of executives and engineer of a customer care.
- control the administration of office.
- look after the welfare of my staff and officials
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems..
5
customer care manager
- Assist clients with after-market and genuine options for new and used vehicles
- Maximise every sales opportunity to ensure monthly KPI’s are achieved
- Correspond with external organisations on a local and state level
- Provide assistance to the sales personnel by organising vehicle deliveries and informing customers of registration & warranty requirements with their vehicle purchase
- General office duties including invoice preparation, filing, faxing and other duties as delegated.
- Coordinate vehicle bookings for accessory fittings prior & in some instances after their delivery
- Attend daily sales meetings to discuss previous day’s business activities and to arrange appointment times for vehicle deliveries
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