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1

crm manager

  • Created policies and procedures for company 
  •  Collaborated cross-functionally to devise, launch, test and optimizing campaigns via multiple channels: Email, Push Notifications and SMS.
  • Devised and managed a central program to monitor customer experience, retention & engagement metrics. 
  • Increased transactions from repeat customers by 15% MoM through effective segmentation and timely communication.
2

crm manager

  • Perform a project manager role for Microsoft Dynamics AX/Microsoft Dynamics CRM implantation.
  • Evaluate and maintain sales/campaign/after-sales service operations process change/ development requests and establish a prioritized implementation schedule.
  • Develop functional specifications for new systems.
  • Perform system conference room pilot and user acceptance tests to ensure the systems are functional and developed to meet with the user’s requirements.
  • Develop user documentation and conduct user training to enable the users to operate the system appropriately.
  • Using Power BI to develop and prepare regular and ad-hoc management reports to facilitate the business decision making process.