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1

coo

  • Hiring & Firing
  • Recruiting & building relationships with Beauty Schools and Product distributors.
  • Updating Salon License (City, County and State business License).
  • Managing two Regional Managers and 30+ employees.
  • Overseeing nine salons in three different states.
  • Comply with brand standards.
  • Build strong relations with our staff, retail suppliers and Franchisor (Regis).
2

coo

  • Analyzed operations to evaluate performance of company and staff in meeting objectives
  • Successfully determined areas of potential cost reduction, program improvement, and policy changes
  • Communicated with telecommunications vendors to reduce pricing, and implemented redundancy plans to ensure business continuity
  • Worked closely with Operations Manager and other executives to ensure quality and performance remained high and made adjustments as necessary 
  • Continued to support business growth and financial return by identifying opportunities to increase productivity and profitability
  • Managed and directed on-site visits with our vendors, clients, and customers
  • Represented company at events, trade shows, and worked directly with sales managers to gain new customers 
3

coo

  • Create and maintain a target company list with updated key personals details to work on business development.
  • Meet, present, negotiate and finalise deals and service accounts through meetings and presentations.
  • Maintain a good rapport with the clients and the key personals to ensure client feedbacks are taken and necessary changes are made as per the requirement.
  • Create marketing strategies for the clients and execute the same, targeting the goals set for each requirement.
  • Plan, organise, direct, control and evaluate the campaigns execution and focus, co-ordination with 3rd party vendors or in house team or both on the same.
  • Ideate, execute and evaluate own branding project with the in-house team in relevant space of work.
  • Plan and direct budgets towards acquiring targeted goals on sale of products or services through different strategies and plans.
4

coo

  • Call Center Operations & Vendor Management
  • Define strategic partnerships and client engagement strategy
  • Provide ongoing requirements for custom CRM applications
  • Sales Opportunity & Performance Metrics Analysis
  • Participated in internal marketing activities (SEO, Events, Social Media, etc.)
  • New client acquisition
  • Client retention
5

coo

  • Manage the day to day overall operational activities, assures effective and efficient use of budgeted funds and material facilities
  • Motivate and lead a high performance management team; attracts, recruits and retains management team 
  • Provide operational direction and drive the team to achieve business goals and objectives
  • Develop an action plan with specific targets and anticipated results
  • Spearhead the development, communication and implementation of effective growth strategies and processes
  • Contact the potential partners, negotiate and manage the partners packages