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91

concierge

  • Receptionist duties, including phones, fax, email, greeting and directng visitors, assisting residents and their families.
  • Assist controller with duties such as: code invoices, reconcile credit card statements, file, data entry.
  • Update PowerPoint presentation shown throughout the community, assist directors with multiple clerical duties using Microsoft Office. Maintain company Facebook page.
  • Create resident files, input information into Eldermark computer program, update volunteer hours, sort and deliver mail.
  • Considered, “go to person.”
  • Received Employee Excellence and Employee of the Month awards.
92

concierge/ trainner

  • Greeting guest politely with confidence and a warm smile.
  • Creating a visual inviting for guest at front desk, lounge, bar, essentials cart area.
  • Guiding guest to there reserved seats a ensure there knowledge of service routine, security, and comfort.
  • Informing multiple guest regarding business policies with excellent communication skills.
  • Keeping a clean and healthy presentation in all areas of the theater .
  • Seeing and understanding the need of the a guest and and provide a solution. (See it, Own it , Do it)
  • Resolving issues with a customer-focused orientation and know when to contact needed staff.
93

concierge

  • Access card and other related administration  duties.
  • First aid officer duties.
  • Maintain inventory of supplies and order new stock as needed 
  • Managing and training new concierge hire ons in different roles and procedures.
  • Multitasking and managing time theater showing times seatings and exit greets.