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claims adjuster

  • Assisted policyholders as first point of contact following a loss
  • Serviced 100+ daily calls with exceptional customer service
  • Empathized with soft skills to ease the parties who suffered the loss
  • Gathered loss details to determine coverage level
  • Implemented new strategies to reduce claim handle time by 20%
  • Developed and updated Standard Operating Procedures 
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claims adjuster

  • Processed policyholders claims inquiries
  • Maintained an accurate log of 100+ daily tasks
  • Developed strategies to assist in influx of property damage claims due to weather related catastrophes
  • Implemented strategies that reduced claim intake by 15%
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claims adjuster

  • Total Loss Claim Adjustor
  • Hold various adjustor licenses including Texas, Kentucky and Florida.
  • Examined claim forms and other records to determine insurance coverage
  • Reviewed police reports, medical treatment records, medical bills, and physical property damage to determine the extent of liability
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claims adjuster

  • Interview or correspond with claimants, witnesses, police, physicians, or other relevant parties to determine claim settlement, denial, or review and prepare cases for attorneys if needed
  • Use diary system for claims management
  • Proficient in Xactimate
  • Strong customer service and communication
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claims adjuster/ auditor

  • Reviewed customer files to ensure compliance by the employee in regards to state regulations
  • Provided highest level of customer service on all interactions.
  • Investigated claims files in accordance with insurance regulations and standards set forth by the company. Verified the member was provided with a valuable product and service.
  • Increased overall customer retention by increasing front line experiences.
  • Recognized employees who provided a tradition of service to a higher standard through world-class service. Acted as a self-starter working with great independence toward achieving team related goals.

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