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call center representative

  • Handled inbound calls and assisted members in regards to their account inquires.
  • Kept records of calls placed and received, and keeping track of money owed to us by customers, preparing invoices and updating records.
  • Performed outbound calls and returned voicemails in regards to past due balances.
  • Issue invoices and bills and sent them to customers through various channels. (e-mails, text messages, etc.)

call center representative

  • Answered customer queries related to products, services or their specific accounts.
  • Assessed customer needs based on words and tone of voice to determine the best action to take for customer retention.
  • Audited call center representatives to ensure quality service was being provided.
  • Directed inbound calls to appropriate departments or management as needed.
  • Escalated calls to management as requested or necessary.
  • Initiated phone calls to current customers to ensure satisfaction with products and services.

call center representative

  • Manage large amount of inbound and outbound calls in a timely manner
  • Follow communication scripts when handling different topics
  • Identify farmers needs,clarify information,research every issue and provide solutions and/or alternatives.
  • seize opportunities to market the company’s main product (Sugar) when they arise.
  • Build sustainable relationships and engage customers.
  • keep records of all conversations in the call center database 
  • meet personal/team qualitative and quantitative targets.

call center representative/dispatcher

  • Provided quality customer services.
  • Live scheduling.
  • Schedule trips for daily operation.
  • Assist drivers with daily routing.

call center representative

  • Make requested policy and account changes
  •  Respond to questions and concerns regarding service, and escalate calls appropriately
  • Managing clients service requests and/or messages via Yelp, Angie’s List, Google home and Home Advisor.
  • Update credit card information and process payments
  •  Input clients confidential information into the database