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6

call center representative

  • Inbound Call Center 
  • Set up cases with customers to provide policy information on the products through our Salesforce software
  • Work together with corporate office to make sure that the customer’s transactions are process as accurate as possible
  • Configure the customer’s usernames and passwords through our internal admin site
  • Takes 40 to 50 calls at an average call time of 4 to 5 minutes
  • Received recognition for my outstanding quality assurance and perfect attendance 
  • Train incoming employees on the product and customer service skills, monitor their call progress, and provide advise
7

call center representative

  • Provided accurate and appropriate information in response to disaster survivor inquiry’s.
  • Efficiently utilized company’s data base  software for data entry purposes.
  • Well versed in identifying disaster survivors needs and able to offer a solution quickly.
  • Achieved a customer satisfaction percentage of 96% over the last year
8

call center representative

  • Achieved all performance metrics, And highly achieved the customer satisfaction..
  • Took a task to role as a Team Leader.
  • Rank in the top 10 of overall performance efficiency numerous months
  • Provided callers with information on their annuities
9

call center representative

  • Service inbound phone calls to assist customers with checking, savings and CD account inquiries.
  • Service inbound phone calls from branches as part of One Touch to assist with documentation and procedure inquiries.
  • Assist passengers with disbursement of funds from annuities
  • Handled and De-escalated Calls 
10

call center representative

  • solved all problem relate in Customer issue
  • Troubleshooting and configuration STC modem and fixed customer line from STC Side
  • Establishing policy related information by entering client information
  • Engagement of callers to better understand the needs