Call Center Representative Resume Examples

call center representative

  • Maintained and recorded alumni information in database.
  • Responded to questions with knowledgeable responses.
  • Educated alumni and student parents about available services and resources to current students.
  • Determined new sources of support could serve as either donors or vendors.
  • Excelled in exceeding daily credit card application goals. 

call center representative

  • Calculate and quote charges for services.
  • Gave appropriate information to answer questions and resolve costumer complaints.
  • Accurately took customer orders over phone. 
  • Partnered with coworkers to give the best service.

call center representative

  • Answer incoming calls and respond to customer’s emails
  • Management and resolve customer complaints
  • Sell products and place customer orders in the computer system
  • Identify and escalate issues to supervisors
  • Provide product and service information to customers
  • Research required information using available resources
  • Recognize, document, and alert the management team of trends in customer calls

call center representative

  • Follow up customer calls where necessary
  • Upsell products and services
  • Complete call logs and reports
  • Other duties as assigned 

call center representative/ mailroom

  • Listen to customer requests, place orders for customers and set up payment methods. Helped customers with product information to assist with proper ordering. 
  • Transfer customer to appropriate department for quality assistance. 
  • Observe signal lights on switchboards, and dial or press buttons to make connections. 
  • Answer and transfer calls if necessary. Filled online catalog orders and telephone orders.
  • Worked in the mail-room to fill incoming mail orders. Prepared, packed and properly addressed and applied the proper postage and package per every customer. 
  • Excelled in typing speeds which is why an upgrade to the mail-room. Able to multi-task and type at a fast and efficient pace. While looking for proper products and order fulfillment’s.

call center representative

  • Inbound Call Center 
  • Set up cases with customers to provide policy information on the products through our Salesforce software
  • Work together with corporate office to make sure that the customer’s transactions are process as accurate as possible
  • Configure the customer’s usernames and passwords through our internal admin site
  • Takes 40 to 50 calls at an average call time of 4 to 5 minutes
  • Received recognition for my outstanding quality assurance and perfect attendance 
  • Train incoming employees on the product and customer service skills, monitor their call progress, and provide advise

call center representative

  • Provided accurate and appropriate information in response to disaster survivor inquiry’s.
  • Efficiently utilized company’s data base  software for data entry purposes.
  • Well versed in identifying disaster survivors needs and able to offer a solution quickly.
  • Achieved a customer satisfaction percentage of 96% over the last year

call center representative

  • Achieved all performance metrics, And highly achieved the customer satisfaction..
  • Took a task to role as a Team Leader.
  • Rank in the top 10 of overall performance efficiency numerous months
  • Provided callers with information on their annuities

call center representative

  • Service inbound phone calls to assist customers with checking, savings and CD account inquiries.
  • Service inbound phone calls from branches as part of One Touch to assist with documentation and procedure inquiries.
  • Assist passengers with disbursement of funds from annuities
  • Handled and De-escalated Calls 

call center representative

  • solved all problem relate in Customer issue
  • Troubleshooting and configuration STC modem and fixed customer line from STC Side
  • Establishing policy related information by entering client information
  • Engagement of callers to better understand the needs