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1

call center representative

  • Maintained and recorded alumni information in database.
  • Responded to questions with knowledgeable responses.
  • Educated alumni and student parents about available services and resources to current students.
  • Determined new sources of support could serve as either donors or vendors.
  • Excelled in exceeding daily credit card application goals. 
2

call center representative

  • Calculate and quote charges for services.
  • Gave appropriate information to answer questions and resolve costumer complaints.
  • Accurately took customer orders over phone. 
  • Partnered with coworkers to give the best service.
3

call center representative

  • Answer incoming calls and respond to customer’s emails
  • Management and resolve customer complaints
  • Sell products and place customer orders in the computer system
  • Identify and escalate issues to supervisors
  • Provide product and service information to customers
  • Research required information using available resources
  • Recognize, document, and alert the management team of trends in customer calls
4

call center representative

  • Follow up customer calls where necessary
  • Upsell products and services
  • Complete call logs and reports
  • Other duties as assigned 
5

call center representative/ mailroom

  • Listen to customer requests, place orders for customers and set up payment methods. Helped customers with product information to assist with proper ordering. 
  • Transfer customer to appropriate department for quality assistance. 
  • Observe signal lights on switchboards, and dial or press buttons to make connections. 
  • Answer and transfer calls if necessary. Filled online catalog orders and telephone orders.
  • Worked in the mail-room to fill incoming mail orders. Prepared, packed and properly addressed and applied the proper postage and package per every customer. 
  • Excelled in typing speeds which is why an upgrade to the mail-room. Able to multi-task and type at a fast and efficient pace. While looking for proper products and order fulfillment’s.