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1

call center executive

  • Promoting services and facilities provided by the organisation.
  • Resolve customer complaints or answer customers’ questions regarding policies and procedures through incoming and outgoing calls.
  • Confidential data management.
  • Bulk sms, Emailing, Promoting the organisation through digital media.
2

call center executive

  • Main role to achieve defined target along with stringent quality parameters. Domain area being Mortgage and related products
  • Weekly and monthly reporting of team performance to the reporting manager, projection of target for following duration
  • Maintaining strong work ethics of the team along with performance and quality.
  • Did basic troubleshooting over the phone and with various programs for cable boxes and sent technicians when necessary.
3

call center executive

  • Answer all customer calls as to the agreed company standards. 
  • Ensure that service levels & abandoned call percentages are met as per the agreed KPI.
  • Make effective communication both inbound and outbound to communicate company products, services / offers & maintain company standards in communication.
  • Gather information from customers for research purposes and ensure confidentiality of such data available. 
  • Undertake responsibilities of administrative duties within the department 
4

call center executive

  •  Banking query clearances for credit cards, debit cards & internet banking.
  • Recovering & blocking assistance for credit cards, debit cards & internet banking. 
  • Loan Process coordination with customers.
  • Accounts opening and closing process.
5

call center executive

  •  Obtains client information by answering telephone calls. 
  •  Informs clients by explaining procedures, answering questions & providing information. 
  •  Educated customers on product and service details and information. 
  •  Communicated clear expectations and goals to each team member. 
  •  Asked open-ended questions to assess customer needs.