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1

call center customer service representative

  •  Enter basic information about your previous jobs so employers can see where you’ve worked.
  • Don’t abbreviate job titles. Using your full title looks more professional and is easier for managers to understand.
  • Include start and end dates for each position. Leaving off dates will make employers think you’re hiding something.
  • Can’t remember your exact start date or job title? Don’t worry – enter your best guess and come back to edit it later, once you’ve confirmed the information.
2

call center customer service representative

  • Explains billing cycles, processes, and prorates to ensure that customers understand their statements.
  • Corrects discrepancies on customers’ billing statements and researches customer billing situations as necessary.
  • Utilizes established escalation procedures to expedite prompt resolution.
  • Acts as a product expert, articulating product features and the benefits of satisfying a payment
  • Must be able to work in a fast-paced, structured, dynamic and high-transaction environment, with the ability to maintain composure in stressful situations, manage, and diffuse angry or upset customers.
  • Consistently meets or exceeds established goals and performance metrics, which reflect higher performance expectations.
  • Interacts with customers to assist with a variety of customer inquiries and issues
3

call center customer service representative

  • Opens customer accounts by recording account information
  • Maintains customer records by updating account information 
  •  Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution solve the problem, following up to ensure resolution 
  • Prepares product or service reports by collecting and analyzing customer information   
4

call center customer service representative

  • Answer phone calls and give information to callers, take messages, or transfer calls to the right person.
  • Enters data from customers into various software programs and solve customer issue/relations on first time call(s).
  • Collect and resolve billing issues on accounts. 
  • Resolved and de-escalated customer complaints by solving issues quickly, achieved high level of customer satisfaction.
5

call center customer service representative

  • Following call center “scripts” when handling different topics.
  • Identifying customers’ needs, clarify information, research every issue and providing solutions.
  • Knowledgeable about product.
  • Upsell products whenever opportunity arises.  
  • Meet personal/team goals.
  • Provided knowledgeable response to customer questions regarding products, order placement and shipping