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61

call center agent

  • Prepare weekly report for Marketing Department to understand the ROI and analyze the performance of campaigns, mediums and channel.
  • Design reporting layouts to provide visibility on team’s performance and conversion 
  • Conducts training sessions to the team related to new campaigns, offers, products, car specifications, services and procedures
  • Coordinate activities with other department to ensure team’s alignment
  • Contact customers to respond to inquiries and assist on resolving their concerns
  • Review SOP to streamline the process and to determine ways to improve service and performance
62

call center agent

  • Identified prospect needs and developed appropriate responses along with information on suitable products and services.
  • Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
  • Addressed each customers’ needs and wants to recommend suitable product options.
  • Supported customers continuously from sales process to product set-up and use.
  • Networked at events and by phone to expand business profits and revenues.
63

call center agent

  • Produce or to make a sale.
  • Reach the required quota every month.
  • Assist clients if they have any concerns with regards to the products that they purchased.
  • Help increase data base by gathering referrals.
64

call center agent

  • Resolve Customer Complaints and Problems to the
  • Satisfaction Of The customer 
  • Answering all customers call (inquiry-complaints-after sale service) 
  • Make All Reports Format to administration 
65

call center agent

  • Recommended select merchandise  to customers based on needs.
  • Demonstrated customer service call script within specified time frames.
  • Provided accurate information for customer inquiries in timely fashion.
  • Kept updated records on customer calls, inquiries, and complaints.
  • Excelled through 3 training classes to reach highest customer service level in order to assist preferred members.