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61
call center agent
- Prepare weekly report for Marketing Department to understand the ROI and analyze the performance of campaigns, mediums and channel.
- Design reporting layouts to provide visibility on team’s performance and conversion
- Conducts training sessions to the team related to new campaigns, offers, products, car specifications, services and procedures
- Coordinate activities with other department to ensure team’s alignment
- Contact customers to respond to inquiries and assist on resolving their concerns
- Review SOP to streamline the process and to determine ways to improve service and performance
62
call center agent
- Identified prospect needs and developed appropriate responses along with information on suitable products and services.
- Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
- Addressed each customers’ needs and wants to recommend suitable product options.
- Supported customers continuously from sales process to product set-up and use.
- Networked at events and by phone to expand business profits and revenues.
63
call center agent
- Produce or to make a sale.
- Reach the required quota every month.
- Assist clients if they have any concerns with regards to the products that they purchased.
- Help increase data base by gathering referrals.
64
call center agent
- Resolve Customer Complaints and Problems to the
- Satisfaction Of The customer
- Answering all customers call (inquiry-complaints-after sale service)
- Make All Reports Format to administration
65
call center agent
- Recommended select merchandise to customers based on needs.
- Demonstrated customer service call script within specified time frames.
- Provided accurate information for customer inquiries in timely fashion.
- Kept updated records on customer calls, inquiries, and complaints.
- Excelled through 3 training classes to reach highest customer service level in order to assist preferred members.
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