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1

branch operations manager

  • Preparing the financials and find the customer eligibility
  • Login the files on time
  • Verification’s trigger on time and follow up with counter parts
  • Disbursement done and issue the payments to customers
  • Verify the documents.
  • Nil error in the loan agreement 
2

branch operations manager

  • Ensuring policy issuance on time and ensuring quality of documents
  • Monitor pendencies and defects on a daily basis and ensure prompt rectification
  • Document filing and storage – ensure document filing is done and stored properly
  • Check bouncing monitoring and policy cancellation on time.
  • Ensure underwriting guidelines are followed in policy issuance
3

senior branch operations manager/branch operations manager

  • Led a large team consisting of branch operations manager and customer service officers.
  • Review reports of crucial banking transactions to analyze risk and control aspects of the branch health.
  • Evaluate financial reporting, customer feedback and make recommendations for changes of procedures, financial control functions to the operations risk and process departments.
  • Coordinate with auditors and providing information to facilitate regulatory and internal audit.
  • Responsible for process and compliance adherence of the branch laid down by the bank internally and industry regulators.
  • Review complaints and escalations, monitor operational excellence and risk control parameters.
4

branch operations manager

  • Assist customers by providing information and resolving their complaints. Overall responsibility of operations as well as overall working of the Branch.Managed the branch operations wide range of clientele in liability portfolio of Rs.400M.
  • Supervised 5 employees being the Operation Manager of the branch. Monitored daily departmental operations, including implementing and maintaining policies and procedures, handling bank’s internal, external and State bank of Pakistan periodical audits besides ensuring compliance with federal banking regulations, customer contact and conflict resolution.
  • Supervised the Cash, In land Remittances, Accounts, Clearing, Customer Service Departments & Building new customer relations (Accounts).  
  • Conducted internal and external audit and compliance of the branch operations issues.
  • Handling & establishing of all New to bank relations (Account opening related process).
  • Ensure implementation of  Bank policies and procedures and later periodic review of the same.
  • Handling of all internal & external E-mails and complaints.
5

branch operations manager

  • Worked as an E.V.S Authorizer (Enrichment Verification System) at Allied Bank Limited.
  • Pay Bank’s bills by cash, vouchers, or banker Cheques.
  • Confer with customers by telephone or in person to provide information about products or services, take.
  • Check to ensure that appropriate changes were made to resolve customers’ problems. Or obtain details of complaints.