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1

bi consultant

  • Represented Google Express Merchant Direct customers and enhanced customer satisfaction by driving omni-channel customer support capabilities
  • Partnered with project management to develop comprehensive dashboards summarizing Google Express merchant performance
  • Defined business process flows using Microsoft Visio, data requirements using Excel, and report layouts for the Ops users
  • Developed ETL via SQL and App Scripts engine queries for over 200 merchants across 3 performance metrics (Days Outstanding, Refund SLA, Email Response Rate)
  • Decreased purchase lookup processing time by 30% and increased value recovery rate by 40% by automating scan operations for a critical piece in the value recovery value chain
  • Automated 6 hours of daily customer support email inquiries and implemented script that auto-generates email based on merchant, escalation type, and returns details
  • Spearheaded migration of Scan Ops department from Pittsburg to San Jose, thereby increasing efficiency and reducing head count
2

bi consultant

  •  Expert in providing Enterprise Reporting solutions using SSRS 2008/2012/2014/2016. 
  • Extensive ETL experience using DTS/SSIS/Alteryx for Data Extractions, Transformations and Load. 
  • Designed, developed, implemented, and supported Power BI dashboards. Integrated data sources and databases with Power BI, and designed and developed data models and back end queries for presenting data.
  • Designed testing plans and scripts in HP Quality Center based on requirements
3

bi consultant

  • Data warehouse development for Vodafone Hungary
  • Programming language: Oracle SQL
  • Knowledge following technologies: ETL, Oracle Data Integrator,Business Objects, PL-SQL
  • Knowledge in cloud data warehousing via Google Cloud Products
4

junior bi consultant

  • Responsible for Tableau Server Administrative functions, upgrades, installations and configurations.
  • Assigned permissions to different Lines of Businesses and users.
  • Schedule data refresh on Tableau server for weekly and monthly    increments based on business changes.
  • Tableau site admin – Published, revoked and granted permissions to the published dashboards.
  • Involved in development of the Reports and Graphs.
  • Maintained the module specifications documents for the reports.
  • Created compound reports in output formats of Excel and PDF. The compound reports included reports and graphs together which should be available in both Excel and PDF formats.
5

bi consultant

  • Prepare evaluations of software or hardware, and recommend improvements or upgrades, For Dundas BI Application.
  • Build, configure, and test RPA Processes using UiPath studio.
  • Build, develop and give consultations dashboards based on business needs.
  • Build a dashboard for Hajj season, to management and IT operations.
  • ETL to build dashboards from multiple sources.
  • Meeting Planner and follow up.