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1

bell captain/ concierge

  • Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
  • Escorted guests to and from rooms and assisted with baggage.
  • Delivered newspapers, mail, packages, faxes, and check-out invoices to guest rooms.
  • Explained important features of guest rooms to travelers, including how TV remote, heating and cooling, WiFi access and locks worked.
  • Greeted guests in pleasant manner upon arrival at hotel.
  • Responded immediately to any guest requests or concerns and promptly resolved issues.
  • Provided guests with information regarding hotel’s amenities, local attractions, nightlife, dining options, museums and concerts.
2

senior bell captain

  • Worked with 119 rooms of property.
  • Created personal yet professional relationships with regular guestsInsured guest satisfaction.
  • I was responsible for supervising 5 – 10 employees per shift in the bell/valet department.
  • Coordinate scheduling and location of bell staff.
  • Enhanced record keeping procedures to maintain accountability of luggage delivered.