- Helped ensure smooth and seamless banking transactions as a back office bank officer .
- Responsible for day-to-day banking tasks, virtual cash management, opening new accounts, garnish accounts and customer service.
- Built and maintained relationships with high net worth clientele.
- Specialized in verifying customer data, data entry
- Cleared IBPS PO Exam
- Have been posted across several branches and administrative offices Of PNB
- Involved actively in a routine Banking operations, planning, budgeting, marketing, loan processing , maintaining Deposits , investment management , maintaining public relations, monitoring branch activities, customer handling, supervision of subordinates
- Resolved escalated customer issues in timely manner ,Gathered and reviewed customer feedback to improve operations.
- Met deadlines by proactively managing individual and team tasks Enhanced branch production rates by handling staff conflicts.
- Created strategies to develop and expand existing customer sales, which resulted increase in annual sales W rote reports detailing branch activities
- Identified and capitalised on community business opportunities with effective networking
- Maintaining inward-outward clearing.
- Cross selling of insurance products.
- To attend customer and to resolve any problem.
- Responsible for managing the overall operations of the bank.
- Customer Service Officer handling concerns and requests for Banking, Credit Cards and Loans through Live Chat and email
- Problem-solving such as basic troubleshooting, help customers protect their accounts by reviewing suspicious activity, reversing transactions and reissuing compromised debit and credit cards
- Escalating/highlighting customer problem incidences ensuring end-to-end resolution
- VOE (Voice of Employee) member in charge of organizing events and activities to contribute toward productivity and organization improvement
- Pioneered Citi Live Chat
- Awarded with Quality Excellence Award | June 2017
- Responsible to deal with investments and the new account everyday
- Providing solutions to the customers problem
- Selling insurance policy to the customers and given them after sale’s service
- Process the account in CRM