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1

bank officer

  • Helped ensure smooth and seamless banking transactions as a back office bank officer . 
  • Responsible for day-to-day banking tasks, virtual cash management, opening new accounts, garnish accounts and customer service.
  • Built and maintained relationships with high net worth clientele.
  • Specialized in verifying customer data, data entry
2

bank officer

  •  Cleared IBPS PO Exam
  •  Have been posted across several branches and administrative offices Of PNB
  •  Involved actively in a routine Banking operations, planning, budgeting, marketing, loan processing , maintaining Deposits , investment management , maintaining public relations, monitoring branch activities, customer handling, supervision of subordinates
  •  Resolved escalated customer issues in timely manner ,Gathered and reviewed customer feedback to improve operations.
  •  Met deadlines by proactively managing individual and team tasks Enhanced branch production rates by handling staff conflicts.
  •  Created strategies to develop and expand existing customer sales, which resulted increase in annual sales W rote reports detailing branch activities
  •  Identified and capitalised on community business opportunities with effective networking 
3

bank officer

  • Maintaining inward-outward clearing. 
  • Cross selling of insurance products.
  • To attend customer and to resolve any problem.
  • Responsible for managing the overall operations of the bank.
4

bank officer

  • Customer Service Officer handling concerns and requests for Banking, Credit Cards and Loans through Live Chat and email
  • Problem-solving such as basic troubleshooting, help customers protect their accounts by reviewing suspicious activity, reversing transactions and reissuing compromised debit and credit cards
  • Escalating/highlighting customer problem incidences ensuring end-to-end resolution
  • VOE (Voice of Employee) member in charge of organizing events and activities to contribute toward productivity and organization improvement 
  • Pioneered Citi Live Chat 
  • Awarded with Quality Excellence Award | June 2017
5

bank officer

  • Responsible to deal with investments and the new account everyday
  • Providing solutions to the customers problem 
  • Selling insurance policy to the customers and given them after sale’s service 
  • Process the account in CRM