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More Job Descriptions for workforce specialist Resumes
1
workforce specialist
- Prepare and issue work schedules, deadlines, and duty assignments for relievers.
- Maintain records pertaining to attendance and performance of the agents.
- Assess and Profile newly hired agents for launching campaigns.
- Ensure complete staffing in the production.
- Deploy agents to cover for absences, leave and attrition for each campaigns.
2
workforce specialist
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures.
- Prepare and issue work schedules, deadlines, and duty assignments for office such as Trainings required by the client and FTE count daily and per Interval.
- Research on how to improve the Overall Handle Rate per call split, compile, and prepare reports, manuals, correspondence, or other information required by management.
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