Andrew Smith

Phone: (000) 000-0000
Address: 287 Custer Street, Hopewell, PA 00000

Professional Summary

Innovative and hard-working Telecommunications professional with a proven track record as a Solution Architect and Technical Team Lead offering over 16 years of experience working in Information and Communications Technology industry in the area of BSS/OSS, specializing in Mediation, Charging Systems, and Provisioning (Activation). Possesses a strong and well-developed technical skills and has successfully delivered several end-to-end projects on a large scale and complex implementation for different kind of Telecommunication Service Providers globally.

A good team player, open-minded, and have a positive attitude with strong capability to adapt to new technologies in a fast-evolving environment bearing an excellent skills and abilities to work effectively and independently in an atmosphere of multiple projects, shifting priorities and deadline pressure.



Nov. 2000
Bachelor of Science: Computer Science with specialization in Computer and Network Engineering
  • North Pennsylvania College - Benitofort, New York

Employment history

Apr. 2020 – Present North Rosemarie, Colorado
Solutions Architect (Technical Team Lead), Wilkinson-Collier
OSS/BSS - Charging Systems, Multi-Mediation, Multi-Activation

  • Mobilink and Warid, Pakistan: 
    • VEON JAZZ vEMM15 Project [Mediation Swap out]
  • Batelco, Bahrain: 
    • UDC Core Migration [HLR, HSS]
    • BSS Transformation Project [EMM config for Billing System swapout]
    • Charging System 16 Upgrade Project [SDP, AIR, VS, CCN, OCC]
    • MBB 2014 Project [VoLTE-IMS, SDP Expansion, VS Geographical Redundancy, MM8 Expansion]
    • Mobile Number Portability
    • MM15 Expansion and Geographical Redundancy
    • LTE Project
    • Realtime Bonus Project [CIP/SS7 to CIP/IP Migration]
    • SACC Project
    • EMA 4.0 to EMA 5.0 Upgrade 
  • Zain, Bahrain
    • IN Swap Project, CBIO Phase1 
    • VoLTE and ESy Implementation [MM8 and Charging System]
  • Nawras Mobile, Oman: 
    • CBIO PoC Project
    • Charging System Upgrade
  • DU, Dubai:
    • Mediation Proposal [Pre-sales]
  • Zain, Jordan:
    • VoLTE (EMM) Introduction Proposal [Pre-sales]
  • Etisalat Group: 
    • RFI for Micro Pricing [Pre-Sales]

  • Responsible for analyzing, designing and developing commercially viable end-to-end technical solutions based on the customer specifications and business needs.  
  • Drives end-to-end technical solutions by conducting in-depth discussions with customers to analyze business and technical requirements and develop/provides technical presentation to the customer.
  • Drives and support implementation team for a smooth deployment of the solution provided to customer
  • Drives integration improvements towards the customer by analyzing current network tools and processes
  • Perform customer support problem resolution by leading investigation to issues on network emergencies/issues and driving E2E technical team coordination with all stakeholders
  • Manage customer relationship and act as technical interface for relevant areas
  • Keep abreast of changes in industry practices and emerging telecommunications technology by reviewing current literature, discussing with colleagues, attending meetings or workshops, or participating in professional conferences.
Dec. 2006 – Apr. 2007 Marquardtburgh, Oregon
Charging System Engineer, Hansen LLC
  • TIM, Brazil
    • TIM-GOL Project
  • CLARO, Brazil
    • Charging System 3.0 Upgrade Project

  • Design, integration, implementation and acceptance/handover of external nodes and Business Configuration based on the required packages and promotions on the Charging System
  • Develop scripts to generate reports from the Charging System
Mar. 2006 – May. 2006 Blandahaven, Michigan
Technical Consultant (Charging System, EMM, EMA), Wyman Group
  • DIGICEL,Haiti Greenfield Project

  • Pioneered DIGICEL Haiti network who designed, commissioned, installed, integrated and configured the Charging System, Mediation and Multi-Activation nodes
  • Marketing Business Configuration design and implementation
  • Operations and Maintenance of all Charging System, EMM, and EMA nodes
Jul. 2003 – Jul. 2004 Port Roselee, Wyoming
Support Engineer (Charging System, EMM, MMS), Witting, Roob and Collier
  • Globe Telecoms, Philippines
    • PPS 3.6.2 to Charging System 3.0 Upgrade
    • Charging System 3.0 Testbed
    • BGw R9.1 to Ericsson Multi-Mediation (EMM) 4.0 Upgrade
    • SMS/GPRS Flex Charging for BGw R9.1 
    • Fraud Management System 1.6 
  • Ericsson, China
    • MMS 2.0 Technical Trainer
  • Hutchison Telecoms', Australia
    • BGw R9.1 to EMM 3.0 HA System Upgrade
  • PLDT, Philippines
    • Remote Access Project

  • Integral member of Local Support Engineers providing technical support for all data communication, application and telecommunication products of Ericsson Telecoms, Inc. 


Service Delivery (Analysis, Design, Implementation, Troubleshooting, etc.)
Business Support Systems (BSS)
Telecommunications - GSM, GPRS, LTE, IMS (VoLTE/ViLTE/VoWIFI)
Charging, Billing, Provisioning (Charging System, Mediation, Activation)
Scripting and Development (DUP, Perl, Shell, Java)
Hardware and Storages (Oracle, HP, EMC)
Operating Systems (Solaris, UNIX/Linux Environments)
RDBMS (e.g. Oracle, Postgres, TimesTen, Sybase, MySQL)
Virtualization and Cloud (VMWare, AWS)

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