Use This TemplateAndrew Smith
Phone:
(000) 000-0000
Email:
[email protected]
Address:
287 Custer Street, Hopewell, PA 00000
Professional Summary
Hey, I am your girl!! Service driven and very energetic customer service specialist, with over 10 years of hospitality and service experience in a fast paced, team based environment. I am a guest service professional with excellent communication and time management skills, seeking a new position. Specializing in training staff and establishing rapport with clients and guests alike. I am self motivated with exceptional accuracy and efficient in computer capabilities. I am a Guest services Representative excelling at customer satisfaction and retention. Flexible and hardworking in deadline driven environments.
Employment history
Oct. 2019 – Present
D'Amoreshire, Maine
Rooms Controller, Baumbach LLC
- Ensure the hotel is set up for success by appropriately blocking guestrooms and balancing room types to enhance revenue opportunities and deliver GPS.
- Block VIPs and SPG members into upgraded room types while allocating the proper number of rooms to be reserved for upgrades performed by the front desk that generate revenue.
- Manage Out of Order and Out of Service room’s inventory, following up with departments such as Housekeeping, Engineering, and Front Desk and updating Revenue Management team.
- Actively participate in Group Strategy meetings to ensure group inventory is managed accordingly, down to the room type level.
- Any task as assigned by Revenue Management or Hotel Leadership team.
Jan. 2017 – Feb. 2017
Hwaton, Arkansas
Assistant Front Office Manager, Frami, Tromp and Bosco
- Perform payroll functions, such as maintaining time keeping information, processing and submitting payroll
- Answer telephones and give information to callers. Take messages, or transfer calls to appropriate individuals.
- Greet visitors and handle their inquiries or direct them to the appropriate persons according to their needs.
- Operate office equipment, such as fax machines, copiers, or phone systems. Arrange for repairs when equipment malfunctions.
- Review work done by others, by checking for correct spelling and grammar. Ensuring company format and policies are followed in addition to recommending revisions.
- Use computers for various applications, such as database management or word processing.
Aug. 2014 – Oct. 2014
Lake Leifton, Mississippi
Guest Services Manager, Kilback Inc
- Politely assisted customers in person and via telephone to improve guest relations in order to maintain the quality of the hotel.
- Worked diligently with the Director of Rooms control in order to accommodate all guest requests in a timely manner.
- Maintained and assisted with having a positive and efficient work relationship between all departments cohesively.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Served as a liaison between front office operations and sales department to ensure incoming groups were properly taken care of.
Education
Associate of Arts: Student Scholar Athlete
- Southern Predovic - Farrellfort, Montana
Skills
Customer and Personal Service
Expert
Judgement and Decision Making
Experienced
Social Perceptiveness
Experienced
Computers and Electronics
Skillful
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More Job Descriptions for rooms controller Resumes
1
rooms controller
- Ensure the hotel is set up for success by appropriately blocking guestrooms and balancing room types to enhance revenue opportunities and deliver GPS.
- Block VIPs and SPG members into upgraded room types while allocating the proper number of rooms to be reserved for upgrades performed by the front desk that generate revenue.
- Manage Out of Order and Out of Service room’s inventory, following up with departments such as Housekeeping, Engineering, and Front Desk and updating Revenue Management team.
- Actively participate in Group Strategy meetings to ensure group inventory is managed accordingly, down to the room type level.
- Any task as assigned by Revenue Management or Hotel Leadership team.
2
rooms controller/ guest service agent
- Supported the General Manager with day-to-day Front Desk operations including scheduling, staffing, training and various department incentive goals.
- Oversaw training of all incoming Front Desk Agents with all integrated hotel operating systems.
- Instrumental in coordinating and overseeing Casino Incentives, Hotel VIP Events and various other special projects.
- Forecasted and oversaw the smooth transition for VIP Guest Reservations and reservations during surge periods.
- Implemented the appropriate booking strategies to ensure reservation accuracy and service excellence.
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