Use This TemplateProfessional Summary
Experienced Reservation Specialist bringing a humorous yet professional enthusiasm that will benefit company image. Outstanding work ethic with the desire to help, educate and communicate effectively using social media platforms. A seasoned customer relations background plus a witty outlook provides perfect launch pad for a seamless portrayal of Hotels.com brand personality.
Employment history
Reservation Specialist, Koss, Glover and Lindgren. Keelyhaven, Wisconsin
Jan. 2019 – Present
- Facilitates trip planning for customers by booking lodging using Hotels.com, Voyager and Microsoft programs.
- Defusing aggravated clients using exceptional customer service skills in a calm, positive and diplomatic way until the situation is resolved.
- Effectively advising customers about travel plans and destinations by using the internet to provide prompt yet informed answers.
Respiratory Care Technician, Hyatt, Fadel and Auer. Simonnemouth, Minnesota
Feb. 2017 – Mar. 2017
- Coordinated the dispensing of respiratory equipment and simply instructing others on complicated medical break-down and set-up protocols.
- Providing essential respiratory supplies for all Intensive Care Units while paying close attention to detailed inventory.
- Uploading patient test results and maintaining HIPA compliance and confidentially.
Night Server, Bahringer-Zieme. Stammside, Michigan
Oct. 2014 – Nov. 2014
- Monitoring front and back of house progress to ensure guests have a maximized dining experience.
- Proficiently entering complex orders and communicating with kitchen staff in order to deliver food in a timely manner.
- Recognizing when and why a patron is dissatisfied and promptly resolving issues in a professional, yet friendly manner.
Education
Stracke Institute, South Tammyport, Nebraska
Associate of Arts
Kovacek University, East Silasstad, Iowa
Associate of Arts, Psychology
Northern Jones, Kossside, Colorado
GED, Dec. 2014
Skills
Adept knowledge of social media platforms
Expert
Regularly communicates using only gifs
Expert
Ability to maintain fun, yet professional relationships with customers and peers alike
Expert
Capacity to balance multiple assignments sucessfully
Expert
Sharp attention to detail
Expert
Goal setting and meeting goals
Experienced
Strong computer knowledge
Experienced
Not in love with this template? Browse our full library of resume templates
Build your resume in 15 minutes
Use professional field-tested resume
templates that follow the exact resume rules employers look for.
Related Resumes & Cover Letters
More Job Descriptions for reservation specialist Resumes
1
reservation specialist
- Yearly top revenue producer.
- Rental owner communication.
- Forbes training.
- Navis certified.
- Detailed information on area for coworkers.
2
reservation specialist/client service
- Updated client records and added appointments to company calendar.
- Cleaned animal enclosures and performed minor maintenance
- Cleaned and disinfected kennels, equipment and work areas
- Promoted grooming services and products to customers
- Maintained a clean and sanitary work environment at all times
- Answered calls in an efficient and quick manner.
- Listened to concerns/problems and transferred calls to correct supervisors.
3
reservation specialist/night auditor
- Acquires sales from in-coming reservation calls and coordinates details of each reservation.
- Informs manager of any special attention guests or VIPs and ensure accurate information, obtaining arrival times, etc.
- Contacts guests/travel agents to clarify any discrepancies in the preferences or requests before arrival.
- Reviews invoices from multiple travel agencies to insure proper payment and provide documented verification of remittance.
- Answers phones inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions.
- Retrieve and distribute mail accordingly.
4
reservation specialist
- Answer a wide variety of guest calls for all IHG properties.
- Finely picked hotels that best meet my guest needs.
- Notated any special requests that the guest may need.
- Dual quoted and handled resistance vigilantly.
- Exceeded my quota weekly since date of hire
- Helped trainees on the floor to perfect their sales pitch.
5
reservation specialist
- Verified customers’ credit, and established how the customer would pay for the accommodation.
- Computed bills, collected payments, and made changes for guests.
- Up-sell and cross-sell rooms.
- Make sure customers needs and want are met.
Suggested Reading:
Related Articles
4 Ways a Career Test Can Jump-Start Your Future (and Help Your Resume)
If you’re looking for a fresh path or a new passion, a career test could help you find it. You can take these tests online, in the comfort of your...
Avoid These 3 Resume Mistakes at All Costs
Your resume is your first impression for a prospective employer. The way you present yourself in that little document can make or break you – it can clinch you an...
Resume Design Tips and Tricks
Creating a resume that stands out from the rest doesn’t have to be rocket science. With just a few tips and tricks, you can make your professional resume a shining...