Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

Experienced Reservation Specialist bringing a humorous yet professional enthusiasm that will benefit company image. Outstanding work ethic with the desire to help, educate and communicate effectively using social media platforms.  A seasoned customer relations background plus a witty outlook provides perfect launch pad for a seamless portrayal of brand personality. 

Employment history

Reservation Specialist, Koss, Glover and Lindgren. Keelyhaven, Wisconsin
Jan. 2019 – Present
  • Facilitates trip planning for customers by booking lodging using, Voyager and Microsoft programs. 
  • Defusing aggravated clients using exceptional customer service skills in a calm, positive and diplomatic way until the situation is resolved. 
  •  Effectively advising customers about travel plans and destinations by using the internet to provide prompt yet informed answers. 

Respiratory Care Technician, Hyatt, Fadel and Auer. Simonnemouth, Minnesota
Feb. 2017 – Mar. 2017
  • Coordinated the dispensing of respiratory equipment and simply instructing others on complicated medical break-down and set-up protocols. 
  • Providing essential respiratory supplies for all Intensive Care Units while paying close attention to detailed inventory. 
  • Uploading patient test results and maintaining HIPA compliance and confidentially.
Night Server, Bahringer-Zieme. Stammside, Michigan
Oct. 2014 – Nov. 2014
  • Monitoring front and back of house progress to ensure guests have a maximized dining experience. 
  • Proficiently entering complex orders and communicating with kitchen staff in order to deliver food in a timely manner. 
  • Recognizing when and why a patron is dissatisfied and promptly resolving issues in a professional, yet friendly manner. 


Stracke Institute, South Tammyport, Nebraska
Associate of Arts
Kovacek University, East Silasstad, Iowa
Associate of Arts, Psychology
Northern Jones, Kossside, Colorado
GED, Dec. 2014


Adept knowledge of social media platforms
Regularly communicates using only gifs
Ability to maintain fun, yet professional relationships with customers and peers alike
Capacity to balance multiple assignments sucessfully
Sharp attention to detail
Goal setting and meeting goals
Strong computer knowledge

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More Job Descriptions for reservation specialist Resumes


reservation specialist

  • Yearly top revenue producer.
  • Rental owner communication.
  • Forbes training.
  • Navis certified.
  • Detailed information on area for coworkers.

reservation specialist/client service

  • Updated client records and added appointments to company calendar.
  • Cleaned animal enclosures and performed minor maintenance 
  • Cleaned and disinfected kennels, equipment and work areas 
  • Promoted grooming services and products to customers
  • Maintained a clean and sanitary work environment at all times 
  • Answered calls in an efficient and quick manner. 
  • Listened to concerns/problems and transferred calls to correct supervisors. 

reservation specialist/night auditor

  • Acquires sales from in-coming reservation calls and coordinates details of each reservation.
  • Informs manager of any special attention guests or VIPs and ensure accurate information, obtaining arrival times, etc.
  • Contacts guests/travel agents to clarify any discrepancies in the preferences or requests before arrival.
  • Reviews invoices from multiple travel agencies to insure proper payment and provide documented verification of remittance.
  • Answers phones inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions.
  • Retrieve and distribute mail accordingly.

reservation specialist

  • Answer a wide variety of guest calls for all IHG properties.
  • Finely picked hotels that best meet my guest needs.
  • Notated any special requests that the guest may need.
  • Dual quoted and handled resistance vigilantly.
  • Exceeded my quota weekly since date of hire
  • Helped trainees on the floor to perfect their sales pitch. 

reservation specialist

  • Verified customers’ credit, and established how the customer would pay for the accommodation.
  • Computed bills, collected payments, and made changes for guests.
  • Up-sell and cross-sell rooms.
  • Make sure customers needs and want are met.