quality assurance specialist Resume Examples

quality assurance specialist

Andrew Smith

Phone: (000) 000-0000

Address: 287 Custer Street, Hopewell, PA 00000

Professional Summary

Analytical, detail-oriented professional dedicated to uphold clinical guidelines, standards, and best practices. 10 years of customer service experience with roles as supervisor, trainer, and great team player. Dependable, patient-focused leader with exceptional organization, communication, and relationship management skills.

Employment history

Oct. 2019 – Present Kumton, Utah

Division Leader, Robel-Carroll

Schedule appointments with potential clients
Prepare customized financial needs analysis with each individual client
Educate clients how to properly manage their finances
Interview, hire, and train new agents
Follow all State and HIPPA regulations
Market sevices and products
Ensure all client information is up to date and do monthly quality control calls

Sep. 2019 – Present Lake Velvet, New Mexico

Quality Assurance Specialist, Yundt-Hansen

·Ensures daily member logs are accurate and input into the computer, making sure all days are accounted for

·Ensures daily transportation logs are accurate and input into the computer, making sure all days are accounted for

·Ensures all billing is processed in a timely manner

·Supplies support services to staff as needed

·Prepares monthly activity reports and monthly billing reports

·Works with Microsoft Office software to produce statistical reports as needed for the Executive Leadership team.

·Assists Quality Assurance Manager as needed with clerical support

·Ensure Weekly Timelines and Status Reports are completed

·Facilitate "Credible" training to new staff members

Jun. 2016 – Jul. 2016 North Agnus, Arizona

CSR, Turner-Wintheiser

Operate multi line phone system to make outbound calls to clients
Ask a series of questions to ensure quality of service
Assist client with service complaints and description of services
Run daily and weekly reports of services provided
Add staff to line ques and assign projects
Have daily communication with supervisor in regards to daily production and call quotas
Train new staff members

Mar. 2014 – Jun. 2014 Auerstad, Arizona

Shift Supervisor, Buckridge, Bogisich and Reilly

Monitor and Supervise all program activities
Ensure all forms and progress notes are properly completed in "ETO system"
Provide direct care services to youth
Assist in the dispensing of daily medication for youth
Properly complete daily paperwork and documentation
Insure youth to staff ratios were always met
Complete annual performance appraisals and address employee performance issues
Ensure the development of staff work schedules
Supervise 36+ Youth Care Workers
Ensure all State and ORR laws and regulations were in order and current.

Aug. 2010 – Dec. 2010 Walkerborough, Iowa

Medical Assistant, Bergnaum LLC

Interview patients to obtain medical information and measure their vital signs, weight, and height.
Show patients to examination rooms and prepare them for the physician.
Explain treatment procedures, medications, diets, or physicians' instructions to patients.
Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.
Administer drugs, orally or by injection under a physician's direction.
Maintain and follow standard quality, safety, environmental and infection control policies and procedures.
Set up, clean, and maintain laboratory equipment.
Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.
Translate (English/Spanish)

Education

Nov. 2010

Associates in Occupational Studies: Medical Specialties

Eastern Carter - Frederickburgh, Louisiana

Jan. 2008

High School Diploma: Cosmetology

East McLaughlin - Port Rodgershire, Tennessee

Skills

Customer Service

Experienced

Leadership

Experienced

Detailed Orientated

Experienced

Self Motivated

Experienced

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Andrew Smith

Phone: (000) 000-0000

Email: [email protected]

Address: 287 Custer Street, Hopewell, PA 00000

Professional Summary

Registered LPN (Licensed Practical Nurse) equipped with 20+ years of experience serving pediatric and adult patients in in-home settings. Expert in providing exceptional care to the developmentally disabled and medically fragile. Current valid license, CPR and first aid certified, and extensive knowledge of clinical and patient practices and guidelines.

Compassionate, level-headed admissions coordinator responsible for evaluating and referring terminally ill patients for hospice services. Over 10 years of experience as a Nurse working in long-term care facilities. Strong ability to articulate all components of an organizations continuum of care and ensure best possible outcomes.

Employment history

Jan. 2020 – Present South Kathlene, Indiana

Quality Assurance Specialist, Upton, Schimmel and Bernier

As a Quality Assurance Specialist I hold a LPN nursing license, and am responsible for supervising all nursing and legal documentation by all the employees to make sure that it meets Medicare standards. Caresync is a call center for member's with two or more chronic conditions sponsored by medicare, They receive a call every month and we are responsible for updating their medical information and reporting to their provider as well as creating a care plan specific to the member and their needs.

Make appointments, keep records, or perform other clerical duties for our provider accounts.
Monitor Employees
Evaluate nursing intervention outcomes, conferring with other healthcare team members as necessary.

Oct. 2014 – Dec. 2015 Alixfurt, Kansas

Practice Manager, Bode, Hahn and Witting

As a Practice Manager of a large Rural Health Clinic I had many responsibilities. I had to maintain my nursing licence and my medical office manager certification. I had 22 employees and over 150 patients per day to manage and assist with the work flow.

Prepare budgets for approval, including those for funding or implementation of programs.
Serve as liaisons between organizations, shareholders, and outside organizations.
Negotiate or approve contracts or agreements with suppliers, distributors, federal or state agencies, or other organizational entities.
Review reports submitted by staff members to recommend approval or to suggest changes.
Appoint department heads or managers and assign or delegate responsibilities to them.
Direct human resources activities, including the approval of human resource plans or activities, the selection of directors or other high-level staff, or establishment or organization of major departments.
Maintain accurate, detailed reports and records.
Record patients' medical information and vital signs.
Order, interpret, and evaluate diagnostic tests to identify and assess patient's condition.
Modify patient treatment plans as indicated by patients' responses and conditions.
Direct or supervise less-skilled nursing or healthcare personnel or supervise a particular unit.
Consult and coordinate with healthcare team members to assess, plan, implement, or evaluate patient care plans.
Observe nurses and visit patients to ensure proper nursing care.
Instruct individuals, families, or other groups on topics such as health education, disease prevention, or childbirth and develop health improvement programs.
Prepare patients for and assist with examinations or treatments.
Provide health care, first aid, immunizations, or assistance in convalescence or rehabilitation in locations such as schools, hospitals, or industry.
Direct or coordinate infection control programs, advising or consulting with specified personnel about necessary precautions.
Perform administrative or managerial functions, such as taking responsibility for a unit's staff, budget, planning, or long-range goals.
Work with individuals, groups, or families to plan or implement programs designed to improve the overall health of communities.
Consult with institutions or associations regarding issues or concerns relevant to the practice and profession of nursing.
Refer students or patients to specialized health resources or community agencies furnishing assistance.
Provide or arrange for training or instruction of auxiliary personnel or students.
Record patients' medical history, vital statistics, or information such as test results in medical records.
Authorize drug refills and provide prescription information to pharmacies.
Explain treatment procedures, medications, diets, or physicians' instructions to patients.

Aug. 2014 – Sep. 2014 MacGyverborough, Nevada

Nurse, Klocko-Monahan

As a Hospice nurse I worked directly with terminally ill patients and their families.

Administer prescribed medications or start intravenous fluids, noting times and amounts on patients' charts.
Answer patients' calls and determine how to assist them.
Measure and record patients' vital signs, such as height, weight, temperature, blood pressure, pulse, and respiration.
Provide basic patient care or treatments, such as taking temperatures or blood pressures, dressing wounds, treating bedsores, giving enemas or douches, rubbing with alcohol, massaging, or performing catheterizations.
Observe patients, charting and reporting changes in patients' conditions, such as adverse reactions to medication or treatment, and taking any necessary action.
Supervise nurses' aides or assistants.

Education

Apr. 2002

Associate of Science: Nursing/LPN

The Leannon University - Port Giovannaport, Maine

Sep. 1982

High School Diploma: General

Steuber Academy - Portiatown, Iowa

Skills

Patient Care

Expert

Call center for patients for CCM

Expert

Managament

Experienced

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Andrew Smith

Phone: (000) 000-0000

Email: [email protected]

Address: 287 Custer Street, Hopewell, PA 00000

Professional Summary

Analytical, accomplished Analyst and Developer with 2 years of experience in multifaceted roles requiring project management and department development. Skilled in the areas of data and financial analytics. Motivated and eager to advance my career with a growth-oriented, technically-advanced organization as a Systems Analyst.

Employment history

Jun. 2016 – Present Hickleshire, Oklahoma

Quality Assurance Specialist, Bogan, O'Hara and Ryan

Meet with Management to discuss individual employees' needs and progress.
Write instructional manuals on designated subjects.
Draw charts and graphs, using computer spreadsheets, to illustrate technical reports.
Work directly with decision makers and end users to understand, define, and document current and possible future reporting goals, needs and requirements.
Create and coordinate the preparation and release of financial reports.

Nov. 2012 – Mar. 2015 Jenkinstown, Hawaii

Pharmacy Technician, Moen-Langworth

Transfer medication from vials to the appropriate number of sterile, disposable syringes, using aseptic techniques.
Answer telephones, responding to questions or requests.
Restock intravenous (IV) supplies and add measured drugs or nutrients to IV solutions under sterile conditions to prepare IV packs for various uses, such as chemotherapy medication.
Supply and monitor robotic machines that dispense medicine into containers and label the containers.

Oct. 2008 – Apr. 2009 Hahnville, North Carolina

Lead Pharmacy Technician, Boyer, Kirlin and Carter

Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.
Recruit staff members and oversee training programs.
Implement corrective action plans to solve organizational or departmental problems.
Answer telephones, responding to questions or requests.
Price and file prescriptions that have been filled.
Maintain and merchandise home healthcare products or services.

Education

Jul. 2005

High School Diploma

West Doyle - Dachborough, West Virginia

Skills

Proficiant in MS Word, Excel, Powerpoint

Experienced in Business Objects Crystal Reporting

Ability to work under pressure

Self- Motivated

Leadership

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