Use This TemplateAndrew Smith
Phone:
(000) 000-0000
Email:
[email protected]
Address:
287 Custer Street, Hopewell, PA 00000
Professional Summary
Adaptable and detail oriented Guest Service Representative with many years of working in the customer care and hospitality environment. Strive to create and maintain professional and positive relationships with staff and guests. Very personable and approachable as well as customer friendly. Enjoys working with guests to assure the guests needs are meet and experience the best service possible.
Employment history
Jan. 2020 – Present
Pacochaton, Nevada
Night Auditor / Manager, Bogisich and Sons
- Greet, register, and assign rooms to guests of hotels or motels.
- Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
- Record guest comments or complaints, referring customers to managers as necessary.
- Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
Jun. 2019 – Sep. 2019
East Vernitaberg, Kentucky
Substitute teacher, Rippin, O'Hara and Bernier
- Instruct students individually and in groups, using various teaching methods such as lectures, discussions, and demonstrations.
- Establish clear objectives for all lessons, units, and projects and communicate those objectives to students.
- Adapt teaching methods and instructional materials to meet students' varying needs and interests.
- Establish and enforce rules for behavior and procedures for maintaining order among the students for whom they are responsible.
Apr. 2018 – May. 2018
New Marguritechester, Connecticut
Athletic LIason, Heaney, Schmidt and Rath
- Mow or edge lawns, using power mowers or edgers.
- Set up all home athletic events for local high school.
- Mow and do routine maintenance for athletic facilities.
- Perform minor repairs as needed.
Education
Sep. 2011
Bachelor of Science: Physical Education
- Southern Michigan University - Quinnport, North Dakota
Skills
First Aid / CPR
Microsoft Office
Customer Service
Office Equipment
Multitasker
Time Management
Educational / Trainer background
Detail Oriented
Andrew Smith
Professional Summary
I am adaptable and open-minded with over 5 years of experience eager to join a respectable, customer-focused organization as an accountant. I am a Certified Public Accountant with advanced knowledge of auditing and preparation of reports. I am Detail-oriented with exceptional organization and communication skills with the drive to exceed expectations on every assignment.
Employment history
Night Auditor, Nicolas Group. Bednarland, Utah
May. 2019 – Present
- Carry out an inspection on the guest invoices to check on their payments if settled based on the credit limits set. A report is then written for a follow up to be made on all high bills statements from the guests.
- Verifies the entire registration cards of all the arrival guests if properly filled and should have all the required supporting documents like the ID card/ passport, mode of payments and LPO. Direct guests should at least pay 80% of the total charges for their accommodation. As well, a confirmation is done on the no show guests if any from reservation department so as a proper hotel policy is handled on matters breach of contract.
- Checks on the meal plan, number of persons including children, extra beds or any addition to the rooms if they are correctly charged. Checks on the transfers as it may be per the contract approved by the financial controller or management.
- Collect and analyze data to detect deficient controls, duplicated effort, extravagance, fraud, or non-compliance with laws, regulations, and management policies.
- Prepare detailed reports on audit findings.
- Inspect account books and accounting systems for efficiency, effectiveness, and use of accepted accounting procedures to record transactions.
- Checks the tariff if charged correctly as per the season rates or corporate rates. Any difference is rectified directly in the system.
- Takes the departure list and tally the same with the city ledger and settlement bills.
- Conducts occupancy statistics with detailed room tariff for each room and confirms if taxes are as well charged correctly.
- Before any transaction is conducted, the night auditor checks on the reservation log note for any changes, additions, rebates, extensions, complimentary and any management remarks so as to pursue proper posting.
- Conducts a thorough check up on each cashier’s end of shift reports produced from the system. Any omissions or corrections that may have been conducted by the cashiers should be rechecked if properly done.
- Confirming of staff bills that may arise from any services rendered to managers and if they have been posted in the system under staff accounts.
- Collects the summary statements from all the hotel outlets, rectify any mistakes found and trace any missing vouchers and posting the same immediately in the system. The night auditor makes sure all the summaries equal the same with the posting s according to the nature of settlement. Any shortages or overages should be noted and the same to be questioned to the concerned person.
- Prepares the revenue report, management report, room report to be used in the following day.
Night Auditor, Hodkiewicz, Heaney and Lubowitz. Nakiahaven, North Carolina
Nov. 2015 – Jan. 2017
- Carry out an inspection on the guest invoices to check on their payments if settled based on the credit limits set. A report is then written for a follow up to be made on all high bills statements from the guests.
- Verifies the entire registration cards of all the arrival guests if properly filled and should have all the required supporting documents like the ID card/ passport, mode of payments and LPO. Direct guests should at least pay 80% of the total charges for their accommodation. The night auditor as well confirms on the no show guests if any to reservation department so as proper hotel policy to be handled on matters breach of contract.
- Checks on the meal plan, number of persons including children, extra beds or any addition to the rooms if they are correctly charged. Checks on the transfers as it may be per the contract approved by the financial controller or management.
- Checks the tariff if charged correctly as per the season rates or corporate rates. Any difference is rectified directly in the system.
- Takes the departure list and tally the same with the city ledger and settlement bills.
- Conducts occupancy statistics with detailed room tariff for each room and confirms if taxes are as well charged correctly.
- Before any transaction is conducted, the night auditor checks on the reservation log note for any changes, additions, rebates, extensions, complimentary and any management remarks so as to pursue proper posting.
- Conducts a thorough check up on each cashier’s end of shift reports produced from the system. Any omissions or corrections that may have been conducted by the cashiers should be rechecked if properly done.
- Bills that may arise from any services rendered to managers should be posted in the system under staff account where the night auditor then transfer the bills to the city ledger.
- Collects the summary statements from all the hotel outlets, rectify any mistakes found and trace any missing vouchers and posting the same immediately in the system. The night auditor makes sure all the summaries equal the same with the posting s according to the nature of settlement. Any shortages or overages should be noted and the same to be questioned to the concerned person.
- Prepares the revenue report, management report, room report to be used in the following day
Front Office Cashier, Bashirian, Heaney and Schmidt. West Dominickville, Utah
Oct. 2014 – Feb. 2015
- Settle guest invoices in the system by posting the correct payments receipted.
- Manual posting of bills from the outlets to be charged to the guests at check out or whenever they ask for their bills.
- Collects outlet summaries from outlet cashiers to be handed over to the night auditor for auditing.
- Exchange foreign currencies to the guests making sure that the guests are in house and the currencies are not fake. A receipt should be given to the guest.
- Maintaining of the float and ask for reimbursement if it goes below the required amount.
- Handing over the shift’s collection to revenue controller after verifying correctness of all the transaction during the shift.
- Checks out all the rooms that have been settled either through paying of cash or by city ledger in the system.
Education
North South Carolina Academy, Bartonville, Maine
CPA part(iii) Section 5, Accounting, Present
Southern Utah Academy, West Genaro, Wyoming
K.C.P.E Mean grade (C plain), Oct. 2009
Referees
Personal info
Phone:
(000) 000-0000
Email:
[email protected]
Address:
287 Custer Street, Hopewell, PA 00000
Skills
Multicultural Sensitivity
Self-Motivated
Self-Confidence
Positive Attitude
Dependability
Honesty and Integrity
Adaptability
Professional Summary
Personable, dependable, honest leader offering 10 years of success as a guest service agent within multi-million-dollar, worldwide hotel organizations. Passion for delivering excellent customer service at every interaction; dedicated to progressing my career within the hospitality industry. Currently seeking a leadership role within your hotel. I also have an associates degree in business management and working on my BA degree in business mangement.
Education
West Koelpin Academy, North Alvaro, Mississippi
BBA, busness, Present
West South Dakota Academy, Sengertown, Utah
Associate of Arts, Business, Sep. 2017
Employment history
Front desk associate, Olson Group. Lake Kaylene, Montana
Jul. 2018 – Present
- Greet, register, and assign rooms to guests of hotels or motels.
- Verify customers' credit, and establish how the customer will pay for the accommodation.
- Contact housekeeping or maintenance staff when guests report problems.
- Make and confirm reservations.
- Make and confirm reservations.
- Keep records of room availability and guests' accounts, manually or using computers.
- Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
- Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
Night Auditor, Zboncak-Murazik. West Nicholas, New Hampshire
Jun. 2017 – Oct. 2017
- Date-stamp, sort, and rack incoming mail and messages.
- Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
- Deposit guests' valuables in hotel safes or safe-deposit boxes.
- Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
- Transmit and receive messages, using telephones or telephone switchboards.
- Review accounts and charges with guests during the check out process.
- Record guest comments or complaints, referring customers to managers as necessary.
Front desk associate, Windler and Sons. New Willborough, Utah
Sep. 2016 – Nov. 2016
- Greet, register, and assign rooms to guests of hotels or motels.
- Verify customers' credit, and establish how the customer will pay for the accommodation.
- Contact housekeeping or maintenance staff when guests report problems.
- Make and confirm reservations.
- Keep records of room availability and guests' accounts, manually or using computers.
- Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
- Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
- Compute bills, collect payments, and make change for guests.
- Record guest comments or complaints, referring customers to managers as necessary.
Front desk lead, Krajcik, Champlin and Schmidt. East Elvinstad, Missouri
Oct. 2014 – Jun. 2015
- Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
- Greet and register guests.
- Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
- Monitor the revenue activity of the hotel or facility.
- Train staff members.
- Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
- Coordinate front-office activities of hotels or motels, and resolve problems.
- Collect payments and record data pertaining to funds and expenditures.
- Prepare required paperwork pertaining to departmental functions.
Skills
Credit card machine
Skillful
Microsoft
Skillful
Fosse
Skillful
Not in love with this template? Browse our full library of resume templates
Build your resume in 15 minutes
Use professional field-tested resume
templates that follow the exact resume rules employers look for.
Related Resumes & Cover Letters
More Job Descriptions for night auditor Resumes
1
night auditor
- Greeted guests upon arrival, checked them in and provided them with any information regarding the facilities
- Responded to guest complaints, requests and emergencies
- Controlled cash and credit card payment transactions of the front desk
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies
- Ran daily, weekly and monthly reports to close day and meet objectives
2
night auditor
- Handled guests check ins and outs with efficiency and professionalism.
- Handled diverse customer & operational issues throughout the night.
- Balanced revenue and settled accounts nightly and transferred computers to new start of day.
- Prepared breakfast buffet for guests.
3
night auditor/server
- Responding to guest needs in a timely and efficient manner.
- Combing through accounting data to find errors and collate daily totals.
- Ensuring reservations/orders are correct and fixing any problems found.
- Accommodating special billing requests, e.g. multiple credit cards or Direct Bill accounts.
- Extensive use of Opera, Micros, Excel, and Word.
4
night auditor
- Greeted all members accordingly and offered the proper accommodations expected for their rewards tier.
- Reviewed all End of Day paperwork to ensure all reports balanced with no errors among them.
- Reported any errors to management or the respected department if unable to correct.
- Made personal connections with guests to achieve brand devotion.
- Communicated with co-workers and management to create an informative and educated work experience.
5
night auditor
- Performs the guest in house rate check and fixes any variances
- Performs all other job related duties as requested
- Performs all duties of a Front Desk Agent
- Ensures all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift
- Resolves guest complaints within scope of authority, otherwise refers the matter to the Front Desk Manager
Suggested Reading:
Related Articles
4 Ways a Career Test Can Jump-Start Your Future (and Help Your Resume)
If you’re looking for a fresh path or a new passion, a career test could help you find it. You can take these tests online, in the comfort of your...
Avoid These 3 Resume Mistakes at All Costs
Your resume is your first impression for a prospective employer. The way you present yourself in that little document can make or break you – it can clinch you an...
Resume Design Tips and Tricks
Creating a resume that stands out from the rest doesn’t have to be rocket science. With just a few tips and tricks, you can make your professional resume a shining...