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network operations engineer

  • Monitoring of Routers, Core Switches, Access switches &  interfaces in Datacenter & 400+ MOJ Branches around Saudi Arabia for ensuring their Health, Accuracy, connectivity.
  • Monitoring Datacenter Cooling Units, UPS & Generators.
  • Alerting & Reporting network incidents promptly to unit responsible for Networks.
  • Alerting & Reporting DC network incidents to DC Network & Datacenter unit.
  • Alerting & Repoerting MOJ Branch network support responsible & Regional Manager for a necessary actions to troubleshoot & rectify the problem asap or refer it back if required ticket with link providers.
  • Escalating & raising tickets with WAN links providers.
  • Maintaining tickets records of link providers to prevent problem duplications

senior network operations engineer

  • Managed daily basics core network operations. 
  • Managed customer complain tickets to solve it with teams. 
  • Planned for enforcement network policy to perform operations well.
  • Conducted consulting for network migration and design changes 
  • Wrote bash scripts for other engineers to make config update and changes
  • Overall owner of the war room in case if we have outage or project driven by management.
  • Redesigned excel documentation structure of data which is not being unanalyzable 

network operations engineer

  • Proactive monitoring and troubleshooting of the servers
  • Level – 1 Engineering services were provided to clients
  • Worked on Monitoring Tools like, Nagios, Alien vault, MRTG, Keynoteand Ticketing Tools namely Spiceworks and PSA
  • Team of 5, handled high priority client servers
  • Self analysis program once a month for a better undestanding of individual abilities and strengths
  • Hands-on experience in System Administrative Service and HardwareTroubleshooting

network operations engineer

  • Provided level 1 network and server support for users.
  • Assisted in creating a working 24/7 Tier 1 Operations environment to assist Tier 2/3 personnel.
  • Created procedural documentation based upon monitoring requirements and drop procedures.
  • Developed and maintained reports based upon ticket metrics.
  • Proactively used monitoring tools (alarms, trending graphs) to determine production issues.
  • Provided weekly and monthly reports on network troubleshooting related cases and service calls as needed as well as escalated large or complex network issues to superiors, senior IT personnel or third party vendors for resolutions
  • Ensure monitoring of batch scheduling and backup jobs and perform initial troubleshooting and escalation as documented upon failure.

network operations engineer

  • •Provide 24 x 7 Support for managed network and services•Monitor the Verizon managed network environment both WAN (Ethernet  and DS0 to DS3)and LAN ( Wired and Wireless)•Triage, test and troubleshoot alarms from Verizon data circuits like MPLS, PIP, Ethernet and coordinate with partner carriers and vendors•Triage and troubleshoot alarms from Verizon monitored devices which includes Cisco routers, switches, Cisco Wireless LAN Controller, Access Points, Riverbed WAN accelerator, Load Balancer and Firewall.•Create Verizon ETMS ticket for incidents reported by Verizon-managed Third Party Vendors•Notify Incident Manager when a proactive Priority 2 Incident is created•Notify Service Desk and Incident Manager when an incident meets Priority 1 criteria•Route proactive and reactive Incident tickets related to Verizon managed services to the appropriate resolver group•Engage appropriate Verizon resources upon receipt of a Major Incident notification from the customer•Engage Verizon-managed Third Party Vendors and Verizon field support as needed to resolve Incidents•Update ticket status regularly and check for corresponding SLA •Escalate Incident resolution per internal procedures or when requested by customer and/or the Service Desk and major incident managers•Concisely summarize Incident details when resolving a Verizon ETMS ticket•Generate reports like network utilization, SLA and KPI tracking and Aging ticket reports•Perform shift lead duties like responding to escalations, engaging with Bridge / live troubleshooting calls with multiple vendors and customers and ticket bucket management•Engage Verizon Security team for tickets related to malicious network activity, IPS/ IDS alerts, and web mail security
  • Adding, removing, modifying devices and interfaces in Orion & Spectrum (for 100% accuracy results)
  • Email coordination for an early troubleshooting and rectification with link providers support team and MOJ branch network support responsibles
  • Participating in all Operational team meetings.