Andrew Smith

Phone: (000) 000-0000
Address: 287 Custer Street, Hopewell, PA 00000

Professional Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction.  Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention.  Actively seeking a customer service director and/or data entry role where I can utilize my education and experience to add immediate value to an organization.

Employment history

May. 2018 – Present East Chandraville, Indiana
Marketing Assistant, Kovacek-Heller
  • Compile, sort and verify the accuracy of data before it is entered.
  • Compare data with source documents, or re-enter data in verification format to detect errors.
  • Store completed documents in appropriate locations.
  • Locate and correct data entry errors, or report them to supervisors.
  • Create or maintain database of customer accounts.
  • Transfer digital media, such as music, video, or software, to customers via the Internet.
  • Upload digital media, such as photos, video, or scanned images to online weblink
Jun. 2017 – Aug. 2017 Coymouth, South Dakota
Administrative Assistant, Balistreri-Schultz
  • Train staff members on data entry, program usage, and inspecting homes for guests
  • Assign duties to workers, and schedule shifts.
  • Use computers for various applications, such as database management or word processing.
  • Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Create, maintain, and enter information into databases.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Complete forms in accordance with company procedures.
  • Open, read, route, and distribute incoming mail or other materials and answer routine letters.
  • Conduct searches to find needed information, using such sources as the Internet. Sort, count, and mark clean linens and store them in linen closets.
  • Assign duties to other staff and give instructions regarding work methods and routines. Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
  • Provide assistance to staff members by inspecting rooms or doing laundry.
  • Prepare required paperwork pertaining to departmental functions.
Nov. 2016 – Jan. 2017 Keilahaven, Kentucky
To-Go Specialist, Swift Inc
  • Collect payments from customers.
  • Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
  • Take orders from patrons for food or beverages.
  • Present menus to patrons and answer questions about menu items, making recommendations upon request.
  • Inform customers of daily specials.
  • Explain how various menu items are prepared, describing ingredients and cooking methods.
  • Stock service areas with supplies such as coffee, food, tableware, and linens.
  • Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
  • Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
  • Escort customers to their tables.
Jun. 2015 – Jul. 2015 West Zackary, New York
Assistant, Ritchie Inc
  • Mow or edge lawns, using power mowers or edgers.
  • Care for established lawns by mulching, aerating, weeding, grubbing, removing thatch, or trimming or edging around flower beds, walks, or walls.
  • Use hand tools, such as shovels, rakes, pruning saws, saws, hedge or brush trimmers, or axes.
  • Prune or trim trees, shrubs, or hedges, using shears, pruners, or chain saws.
  • Maintain or repair tools, equipment, or structures, such as buildings, greenhouses, fences, or benches, using hand or power tools.
  • Rake, mulch, and compost leaves.

Education

Present
Bachelor of Arts: Psychology
  • West Kuhlman - Robertofort, Connecticut

Skills

Customer Service
Experienced
Efficiency
Experienced
Leadership
Experienced
Accuracy
Skillful
Microsoft Programs
Experienced
Computer Knowledge
Experienced

Andrew Smith

Phone: (000) 000-0000
Address: 287 Custer Street, Hopewell, PA 00000

Professional Summary



•   3+ years’ experience

•         Demonstrated willingness to work with complex inter-departmental teams for brand promotions and developing marketing plans
 • Hands on experience in working with marketing colleagues and compliance personnel to ensure timely and effective processing of financial promotions
 • Sound understanding of marketing principles        
·         Strong, sound decision-making skills, good judgment and problem solving skills.
SPECIAL SKILLS

Communication
• Great with people utilizing effective communication skills (written and verbal)
• Able to interact with other departments diplomatically

Computer
• Proficient in Microsoft Office, Word, Outlook, Excel and Internet applications

Interpersonal
• Highly capable of managing multiple projects simultaneously

·         Exceptional ability to exercise good judgment in dealing with client’s technical issues.

 • Understand company policies and can effectively ensure brand compliance
 • Exceptional research & organizational skills
 • Enthusiastic, hard-working, with a capacity to learn fast
 • A detail oriented person

Leadership
• Effective project management skills
• Ready to contribute strategic planning by managers
• Willing and able to effectively cross-train as needed

Strong, sound decision-making skills, good judgment and problem solving skills.

 

Employment history

Dec. 2018 – Present South Mittieport, Idaho
Marketing Assistant, Beier-Bashirian
• Assisted the marketing manager and the marketing team with all marketing activities
 • Developed product descriptions
 • Handled production of marketing materials and literature
 • Coordinated the production of a wide range of marketing communications
 • Provided support for marketing events and exhibition displays
 • Wrote articles and designed promotional adverts
 • Prepared marketing blogs and looked after social media marketing
 • Uploaded product information to e-commerce websites
 • Kept marketing department’s documentation and databases up-to-date
 • Validated product inventory and updated promotions
 • Participated in weekly team meetings and other key meetings to gain exposure to the business
 • Completed other projects as assigned

May. 2017 – Aug. 2017 New Bridgett, Nebraska
Senior customer support (semi–voice process for Airtel), Ryan Inc
·         Responsible for ensuring customer satisfaction by handling query related to the process via e-mail and voice.
·         Resolved customer email request for assistance related to the process.
·         Forwarded requests as per escalation policy to higher level of support.
·         Arranged resolution of customer support issues that can’t be resolved by first line support.
·         Ensured all customer communications are professional, accurate, and timely.
·         Used support applications for recording and tracking problem.
·         Prepared technical content for inclusion in the support knowledge base.
Mar. 2017 – Apr. 2017 Lake Tarihaven, Alabama
Production Engineer, Schulist Inc
·         Managing and leading the project team.
·         Coordinate management activities, resource, equipment and information.
·         Time zone management.
·         Being practically engaged within an aerospace industry, learned aircraft materials, structures, propulsion, industrial manufacturing and maintenance processes.
·         Examine the various steps involved in the NADCAP certification for the various manufacturing process and implementation to achieve the certification for the company.
·         Theoretical exposure of CNC machines and its operations. Studied basic programming codes of CNC machine.
·         In depth knowledge of manufacturing process.
·         Developed concept layout and design of various products from product specifications using 3D CAD software.
·         Build functional prototypes of products, components and mechanisms.
·         Created CAN drawings to convey manufacturing and production.
·         Working on Detailed Project Report (DPR) for establishing the manufacturing unit in VinMn Aerospace.
·         Communicate ideas for improving company processes with a positive and constructive attitude and for developing this attitude in others.

Education

Nov. 2015
Bachelor of Engineering: Aeronautical Engineering
  • Southern Tennessee College - Perlaland, Iowa

Skills

MS Office
Expert
AUTOCAD (Basic level)
Skillful
CATIA V5R20
Skillful
Data analysis with MS access and excel
Expert
Economic research on internet
Expert

Andrew Smith

287 Custer Street, Hopewell, PA 00000
(000) 000-0000

Professional Summary

I've been working in the Marketing department for three years and gained a lot of experience from it. Skilled in marketing communications, advertising, promotions, digital, events and other marketing platforms. New working environment can help me more develop the knowledge and skills I have while contributing to the company 's goals, idea and success.

Employment history

Marketing Assistant, Connelly, Herzog and Hudson. Danielastad, New Jersey
Feb. 2018 – Present
  •  Ensures that all marketing and communications initiatives is properly implemented on time. 
  • Coordinate marketing activities to promote services, working with advertising and promotion managers.
  • Conduct  surveys to improve services. 
  • Participates in promotional activities or trade shows to market services. 
  •  Scouts for prospective advertisers and assist in presenting the media values in relation to the vessel ad spaces. 
  •  Ensures that the department complies with all ISO requirements. 


Marketing Assistant, Konopelski Group. Alejandrostad, Indiana
Jun. 2016 – Oct. 2016
  •  Conduct economic or commercial surveys to identify potential markets for products or services. 
  • Assist customers by providing information and resolving their complaints.
  • Write and record orders for merchandise or enter orders into computers.
  • Participates in promotional activities or trade shows to market products or services.

Education

Gerlach Academy, South Xuan, Ohio
Bachelor of Science, Marketing Management, Nov. 2016

Publications

Awards

Additional information

Languages

English
Filipino

Skills

Advertising
Online Marketing
Project Management
Microsoft Windows Application

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