Provide prompt and courteous service to prospective and current residents, focusing on their individual
needs and wants;
 Respond to leasing inquiries in order to secure an appointment to view the property;
 Conduct property tours and show available suites to prospective residents with the view to obtaining a
commitment to lease;
 Perform follow-up calls with prospective residents to overcome objections and reinforce the benefits of
living at the property;
 Assist in the maintenance of the customer database and ensure that all leads traffic and interactions are
documented appropriately;
 Assist with updating any advertising and in the monitoring the property’s social media channels and
other web-based marketing initiatives, which may include blogging and drafting responses to posts from
the public for approval;
 Maintain a comprehensive knowledge of product, including availability of suite types and layouts,
common areas and amenities of the building and value added services provided;
 Conduct move in inspections and property orientation with new residents.
Ensure timely and accurate completion and entry of all leasing documentation, including application
forms, Tenancy Agreements, renewal agreements and other supporting documentation;
 Ensure that all deposits are paid and deposited in a timely manner and entered into the property
management system (PMS).
Participate in community and charitable events that involve the property, its tenants or employees;
 Assist in the implementation of Bentall Kennedy’s sustainability and engagement programs at the
property;
 Embrace and pro-actively support Bentall Kennedy's culture of environmental sustainability, and
corporate and social responsibility.

▪ Assist with the setup of testing venues by laying out stationery, equipment, and test materials in accordance with IELTS regulations
▪ Closely follow and enforce testing procedures and regulations
▪ Assist candidates prior to the start of the test by directing them to their seats and advising them about possessions permitted in the testing venues
▪ Ensuring that candidates do not talk once inside the testing venues
▪ Invigilation during tests
▪ Dealing with queries raised by candidates in accordance with IELTS procedures
▪ Dealing with testing irregularities in accordance with IELTS procedures
▪ Check attendance during tests
▪ Control and manage the test environment
▪ Perform regular identity checks prior to and during the test