Ø  As a Recruiter and resource Manager , on this company every month we receive our client's request, type of contracts and languages they will be needing, afterwards, I start the research for best candidates in the United States, I use our CMS and internal resource tool, and we post out open positions on LinkedIn, Craiglist and many other sources on internet, once I receive enough candidates, I review each CV, filter by skills, and schedule a call with the candidate, over the phone, I perform an interview and verbal test to get to know their English skills, if they pass, I explain the entire process, including a written test they will receive once we finish the call, we talk about deadlines and all talk about our rates and negotiate if necessary. Once my candidates pass the test, we start our paperwork process, we send the paperwork to each candidate and schedule another call to explain how it should be filled, also, we request the fingerprints, since normally they will be working for Government contracts, having all the paperwork, filled, reviewed and ready, they sign the contract, and I contact the security department to submit each candidate to start the EQip process. 

Ø  Also work with subcontractors, I contact different ones around Latin America, and we negotiate the languages we need, the rates and we keep weekly meetings with the Hiring Managers and CEO to get a report of each language and each candidate they will be working with. 

Ø  End to end recruitment, from getting on a meeting with the manager to study the requirements, the skills the client needs and the knowledge they need, to look into my resources to start looking for the right candidates, email them to schedule a telephonic interview, to put them through testing, paperwork and finalize with their contract. 

 

ØStarted as advisor for tech support, moving to TL backup, helping my manager with daily tasks, helping with nesting, providing the last week of training in nesting, and with floor support, moving forward to a position as team manager, leading my team to reach goals, helping their development within the company so they could grow too. 

Ø  Also, worked as QA for the same account in Concentrix, handling calls and chat contacts, making sure agents were following our standards for the quality assurance of every call. 

Ø  HR recruitment, was in charge of sourcing, picking the best candidates and I contact each candidate, confirming an appointment for the interview, once it was all settle, I would go to the HR Room, and had prepared a series of questions for each candidate, including a role play, to identify the strengths of each candidate, to analyze their customer service and their tech support knowledge, being an account directly for Tech Support, they needed to know at least the basics to be able to understand successfully the training. After, choosing our candidates,  would send them to take a written test to know their English Skills, after they passed, we would move forward with the contract and training schedules.