it support engineer Resume Examples

it support engineer

Professional Summary

Hands-on, successful IT Support Engineer with decades of verifiable success leading teams in delivering appropriate technology solutions for desktop and Network products. Comprehensive knowledge of platform development, enterprise architecture, agile methodologies, cloud services, and web-based applications. Innovative change agent with a unique mix of high-level technology direction and deep technical expertise.

Employment history

IT Support Engineer, Huels, Bosco and O'Connell. Steuberport, Michigan

Feb. 2018 – Mar. 2018

Desktop Support ,POS Support,Installations and configurations Microsoft Dynamic

Oversee the daily performance of computer systems.
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Perform data backups and disaster recovery operations.
Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
Configure, monitor, and maintain email applications or virus protection software. & LS Retail Job monitoring, ERP Retail Systems

IT Support Engineer, Stroman-Goodwin. Port Peterberg, West Virginia

Jun. 2016 – Nov. 2016

Desktop Support,Active directory and resources,Veritas Backup Solution

Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
Perform data backups and disaster recovery operations.
Oversee the daily performance of computer systems.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

ICT Field Support, Quigley, Reilly and Bashirian. New Bernardmouth, Mississippi

Oct. 2015 – Feb. 2016

Work With Bahrain International Airport , As Desktop support , active directory users and resources

Oversee the daily performance of computer systems.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Reassemble machines after making repairs or replacing parts.
Reinstall software programs or adjust settings on existing software to fix machine malfunctions.

Customer Support Engineer, Crona-Lesch. Roobmouth, Illinois

Jun. 2013 – Mar. 2014

Alcatel switching configuration OS 6450 ,6400,6224, Access point configuration 135,125,105,93H & 93 series.
Desktop Support and Active Directory and users and
365 office

Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.

Configure, monitor, and maintain email applications or virus protection software.

Technical Support, Bauch Inc. South Shirly, Colorado

Nov. 2011 – May. 2012

Dealt with the software "I CAFÉ" and "CLINCK"
Installation , Configuration and Trouble shooting of the software "I CAFÉ" and "CLINCK

Test and verify hardware and support peripherals to ensure that they meet specifications and requirements, by recording and analyzing test data.
Monitor functioning of equipment and make necessary modifications to ensure system operates in conformance with specifications.

Education

Eastern Dickinson, East Virgilio, Mississippi

BCA, Computer Application, Oct. 2018

The Virginia College, Carolannview, Illinois

Bcom, Computer Application, Oct. 2009

Languages

English

Malayalam

Hindi

Tamil

Skills

Installations and configurations Microsoft Dynamic Navision & LS Retail Job monitoring, ERP Retail Systems

Microsoft Office 365 configurations, Troubleshoot to End-user Problems,Configuration of basic network management switches Implementing, Managing and Maintaining IP Addressing Hardware troubleshooting and Software installations

Backup Solution-Veritas and windows

Active Directory and Resources

Cisco Certified Network Associate. Cisco ID: CSCO11788877 (expired )

Certified AWS-Solution architect associate level valid from 2019 June – 2022 June validation Number-N54ENS6KDB4QQ4W8

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Andrew Smith

Phone: (000) 000-0000

Email: [email protected]

Address: 287 Custer Street, Hopewell, PA 00000

Professional Summary

I have a passion for knowledge, be it in any form or shape. I have a Sense of Responsibility and career orientation. I have a natural ability to motivate people working with me and can achieve my goals through individual and team efforts. To take up challenging and responsible position in an Organization where creation and Innovation is utilized to produce and maintain a motivated goal oriented Workforce achieving and collective growth

Employment history

Sep. 2019 – Oct. 2019 New Leonardoside, North Carolina

IT Support Engineer, Rolfson, Runolfsdottir and Morissette

Builder of customer relationship and trust
Regional point of contact for all IT related issues or requests
Hardware and Software assets management (related to End User)
End User environment communications and trainings
Strong collaboration with Infrastructure Team
Enable/Disable users from Active Directory, working with emails (Exchange Server)
Create/Update documentation related end users (e.g. joiner/leaver check lists)
Meeting Room Health Check (e.g. ensure IT related equipment are properly functioning)
Data Center monitoring and Maintenance (e.g. critical servers/ISP)
Provide technical assistance to office staffs as needed.
Assist in software and hardware upgrades.
Add or update workstations for office staffs.
Perform routine PC maintenance and updates for performance efficiency.
Supervise and process help desk support requests.
Assist in maintaining Internet service, firewalls, and telephone systems.
Initiate process improvements to better answer user demands.
Resolve customer problems promptly and accurately.

Desktops/Laptops and Printers

Deploy (as per current standard), Configure, Deliver, Dispose
Support and Repair (liaise with vendor for hardware repair)

Maintain an up to day inventory (e.g. update upon deployment or disposal .

Applications

Install End User software (licensing validity and availability checks)
Deployment of new applications (and/or upgrades) and follow up
Review Unauthorized and End of Life Software and remediate

Logical Security

Microsoft Windows patching (Desktop OS)
Applications patching (e.g. Java, Adobe Flash)
Review Encryption and Antivirus definition status and remediate
Administrative Privileges management (e.g. View finite administration)

Network and Telecom

Wireless Access support
Headset/Mobile phone support
Video Conferencing System support (e.g Polycom, Webcam, audio)

Aug. 2018 – Sep. 2018 New Marlon, West Virginia

Work Force Administrator, Mraz-Lesch

1. Recruitment & positioning of individuals

2. Responsible of monthly Payroll process and disbursement of salaries

3. Employees Relations and administration of compensation & benefits (WPPF, Annual Bonus, Allowances, Gratuity)

4. Maintaining good relations with Government Bodies (EOBI, ESSI, WWB, Labor Depart/Court)

5. Performance Appraisal Management

6. Individuals’ Trainings (Orientation, GMPs, Food safety, Basic Computer courses, ERP)

Clients:

Coronet Foods (Pvt) Ltd Hattar

Education

Sep. 2016

Bachelor of Science: BCS (Computer Sciences)

East Ohio University - West Belkischester, Colorado

Skills

Strong Knowledge of hardware. Control any type of Data, Documents emails etc

Skillful

MS Office

Skillful

 Excellent interpersonal, oral and written communication skills

Skillful

knowledge of subject areas in Computer Science

Skillful

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Professional Summary

Having 4+ years of experience in Windows Administration with proven knowledge in Windows Installation, Maintenance and Troubleshooting, And is to continue to develop as a best IT Professional that I can be, through constant learning and never endless expansion of my technical skills in a nascent technologies

Employment history

IT support engineer, Emard and Sons. Tyrellstad, Nevada

Nov. 2018 – Present

Experience in Service Now ticketing tool.
Experience in office 365 and Bitlocker and TPM troubleshooting.
Experience in Citrix (VDI) and application and Operating system related troubleshooting.
Experience in troubleshooting of Login failure, User account Lockout, User access, GPO, OU and Domain related issue.
Experience in Configuring of Wi-Fi and VPN troubleshooting in Wi-Fi and VPN related issue or network issue.
Deployment of OS though SCCM and PXE environment and assigning to users.
Experience in configuring of patch through SCCM 2012, creation of Application and troubleshooting of deployment failure related issue and managing query report.
Experience in troubleshooting in resolving issues using Remotely.
Experience in shared folder, map drive, printer configuration and Video conference device (Cisco WebEx and Polycom) and Cisco Phones troubleshooting.
Experience in troubleshooting of web based and client-based end user application (Production and non-production) troubleshooting.
Experience in configuring of DNS, DHCP & Active Directory and WDS, MDT, SCCM and HPDM.
Ensuring timely and complete resolution of IT Incidents and Tickets.
Accurately Maintaining IT Asset Inventory, Desktop and Server installations, Configurations & Upgrades.
Participated in complete system builds, upgrades, migrations and patch management.
Coordinating with Hardware team and Vendor for any Hardware issue.

Technical support engineer, Baumbach-Roob. Rodrigoville, Louisiana

Nov. 2016 – Dec. 2016

Installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems.
Deployment of OS though WDS and AIK & pe to Thin client and laptops and Desktop.
Experience in installation of Microsoft application and others software and application.
Experience in configuring of DNS, DHCP & Active Directory and WDS, MDT, SCCM.
Accurately Maintaining IT Asset Inventory, Desktop and Server installations, Configurations & Upgrades.

Education

South Stanton Academy, Nadineville, Delaware

Bachelor of Science, Computer Science, May. 2014

Certification

Skills

Office 365

SCCM and PXE

Service Now ticketing tool

Citrix

Deployment and Troubleshooting

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