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More Job Descriptions for it support analyst Resumes
1
it support analyst
- Provide technical support to designers, marketing and sales departments, suppliers, engineers and other team members throughout the product development and implementation process.
- Monitor functioning of equipment and make necessary modifications to ensure system operates in conformance with specifications.
- Analyze information to determine, recommend, and plan layout, including type of computers and peripheral equipment modifications.
- Build, test, and modify product prototypes using working models or theoretical models constructed with computer simulation.
- Provide training and support to system designers and users.
- Fill machines with toners, inks, or other duplicating fluids.
- Analyze equipment performance records to assess equipment functioning.
2
it support analyst
- 1st and 2nd Line IT Support
- Taking incoming calls on the service desk
- Identify user issues, and delivering workable solutions
- Mentoring new starters
- Adhering to SLA’s
- Exceeding user expectations
- Network Troubleshooting
3
it support analyst
- Handling and troubleshooting Asset Management day to day and Month end activities, including Batch Job Monitoring and handling Business user queries and providing timely solutions.
- Working with dev team for root cause analysis of issues and creating and working on Problem tickets.
- Automation of Batch Jobs for Oconnor Asset Management using Unix Platform with SQL, Shell Scripting, Autosys, Python and Perl, reducing manual intervention.
- Preparing internal/external documentation for process and automation tasks.
- Issue Handling, logging Incident and necessary follow ups.
- Interacting with Business users and other teams via WebEx meeting, Communicator and Conference calls for issues, incidents and releases.
4
it support analyst
- i engaged in several projects such as
- Managing folder and mailbox access requests
- Laptop, Desktop, Printer’s, and Smart Phone Support
- Accurately maintaining call logs
5
it support analyst
- Answer calls from staff and students regarding computer software, hardware, and account issues.
- Resolve common computer problems while providing exemplary customer service.
- Provide assistance to users in the main computer lab & check out digital technology devices.
- Delegated projects