* Managing information technology and computer systems
* Design, develop, implement and coordinate systems, policies and procedures.
* Maintaining Linux, Windows and Mac Computers.
* Audit systems and assess their outcomes
* Identify problematic areas and implement strategic solutions in time
* Plan, organize, control and evaluate IT and electronic data operations

* Installed and configured internal and customer facing servers, network devices and firewalls.
* Developed and implemented project plans, risk assessments and contingency plans
* Implemented the Asset Management system and maintained inventory and asset configuration
documentation.
* Carried out special tasks at Management's direction
* Interacted with customers and staff at the technical level, as required.
* Planning of network infra structure & implementation.
* Accountable for maintaining windows servers.
* Managing implementation of new various methods for system and networking.
* Managing and maintaining remote servers.
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* Maintaining the Exchange server.
* Managing and restore the exchange server Backups
* Analyse, log, track and complex software and hardware matters of significance pertaining to
networking connectivity issues, printer, server, and application to meet business needs.
* Configuration of LAN / WAN infrastructure.
* Solving various Server & Desktop problems

* Installed and maintained Windows AD server.
* Maintained Asterisk Server
* Designed, planned and implimented LAN Network in the organisation.
* Maintained the IT Inventory.
* Managed the day-to-day operations of the PCC host computers by monitoring system performance,
configuration, maintenance and repair.
* Ensures that records of system downtime and equipment inventory are properly maintained. Applies
revisions to host system firmware and software. Works with vendors to assist support activities.
* Outlook Backups.
* Accountable for maintaining windows and Linux servers.
* Leading & monitoring team.
* Managing implementation of new various methods for system and networking.
Notable Attainments:
* Successfully increased the machine up time & downtime achieved in Linux Server.
* Instrumental in solving any Asterisk EPBX problems.
* Received Employee of the month during Oct’08 and Jun’09.

* Systems support for software, hardware and troubleshoot, diagnose, and resolve all problems
* Configure, monitor and maintain updated virus protection software, and backup data for emergency
recovery.
* Maintained of the business software applications.
* Implements, installs, configures, monitors, trouble shoots and evaluates existing and new operating
systems.
* Resolved Network Connectivity Issues.
Serving as an In-charge of night shift.
* Accountable for maintaining remote systems, remote server.
* Preparing log reports of dictations and delivering reports to the related doctors by FTP and connecting in to
systems form remotely.
* Coordinating with Doctors for dictations, reports and new clients.
* Working on remote server, checking the voice files on dictation servers.

1.)Responsible for planning, coordinating
and directing activities that have to do
with the computer and information
systems of a company. From the
hardware to software to the network of
an organization, IT managers are in
charge of their installation and
maintenance
2) Customer Care – Ensuring all reported
incidents and requests are attended to
within IT SLA stipulations
3) Business Systems - Ensure availability of
all Business systems and relevant MIS
accordingly
4) Communications Infrastructure – Ensure
optimal network connectivity and
communications systems uptime
5) Security – Ensure company
data/information integrity, ensure
controls for data/information access are
in place accordingly at all times , ensure
implementation & documentation of set
IT policies and Back up of Data and
systems as per Backup policy and
Business Continuity Plan.
6) Training – Ensure users are trained
accordingly on company IT systems.
7) Maintenance: Ensure that all
infrastructure and applications are
maintained as stipulated in the IT
maintenance schedule.
8) Documentation: Ensure that all IT
systems and manuals are documented
accordingly.
9) Project Management: Ensure that project
management discipline is observed in
ICT all projects.
10)Vendor Management: Ensuring that
organization gets value for money
through proper vendor management.

1.)Responsible for planning, coordinating
and directing activities that have to do
with the computer and information
systems of a company. From the
hardware to software to the network of
an organization, IT managers are in
charge of their installation and
maintenance
2) Customer Care – Ensuring all reported
incidents and requests are attended to
within IT SLA stipulations
3) Business Systems - Ensure availability of
all Business systems and relevant MIS
accordingly
4) Communications Infrastructure – Ensure
optimal network connectivity and
communications systems uptime
5) Security – Ensure company
data/information integrity, ensure
controls for data/information access are
in place accordingly at all times , ensure
implementation & documentation of set
IT policies and Back up of Data and
systems as per Backup policy and
Business Continuity Plan.
6) Training – Ensure users are trained
accordingly on company IT systems.
7) Maintenance: Ensure that all
infrastructure and applications are
maintained as stipulated in the IT
maintenance schedule.
8) Documentation: Ensure that all IT
systems and manuals are documented
accordingly.
9) Project Management: Ensure that project
management discipline is observed in
ICT all projects.
Vendor Management: Ensuring that
organization gets value for money through
proper vendor management

1.)Responsible for planning, coordinating
and directing activities that have to do
with the computer and information
systems of a company. From the
hardware to software to the network of
an organization, IT managers are in
charge of their installation and
maintenance
2) Customer Care – Ensuring all reported
incidents and requests are attended to
within IT SLA stipulations
3) Business Systems - Ensure availability of
all Business systems and relevant MIS
accordingly
4) Communications Infrastructure – Ensure
optimal network connectivity and
communications systems uptime
5) Security – Ensure company
data/information integrity, ensure
controls for data/information access are
in place accordingly at all times , ensure
implementation & documentation of set
IT policies and Back up of Data and
systems as per Backup policy and
Business Continuity Plan.
6) Training – Ensure users are trained
accordingly on company IT systems.
7) Maintenance: Ensure that all
infrastructure and applications are
maintained as stipulated in the IT
maintenance schedule.
8) Documentation: Ensure that all IT
systems and manuals are documented
accordingly.
9) Project Management: Ensure that project
management discipline is observed in
ICT all projects.
Vendor Management: Ensuring that
organization gets value for money through
proper vendor management

1.Provide first level support on hardware
including network troubleshooting and
MICROS point of sale systems.
2. Provide software support for all systems used
at The Stanley
3. Where higher-level software support may be
needed from outside, have arrangements in
place (in liaison with the group IT manager)
for the provision of this support from suppliers
or other suitable agencies.
4. To ensure that each user department
acquires the necessary skills for basic
maintenance and troubleshooting activities,
and understands its responsibilities in this
area.
5. Carry out all centralized routine back-ups and
ensure safe storage of copies both on and off
site.
6. Ensure safety and maintenance procedures
are followed for maximum equipment life,
minimum down time and protection against
loss of data.
7. Document daily operation procedures from
start-of-day to end-of-day for all systems, and
ensure these are appropriate and updated
when necessary.
8. Ensure periodical hardware preventive
maintenance is carried out.
9. Assist users to identify system improvements
or enhancements needed for existing
software.
10. Develop suitable improvements, such as to
reduce duplication of data entry, reduce
paper storage, improve linkages between
programs or applications, and improve report
production.
11. Ensure that all business centre equipments
are operational to guest satisfaction.
12. Oversee the personnel of the business centre
perform to the acceptable standards.

a) Front office Fidelio
b) Income auditors department
c) Training front office Fidelio, Micros
d) Supporting and implementing systems
e) User rights in relation Fidelio system ,
Micros

Training the following
a) Microsoft Certified systems
engineering
b) Computer electronics and
Engineering
c) Domain Security
d) Microsoft Office user
specialist
e) Proxies and Gateway
f) Design of Active Directory

a) Training Hardware And
Software related courses
b) Assembling of computers
c) Installing configuring and
cabling of Ethernet and
Telephones
d) Maintenance of computers