Outsource to Shell
• Manage user on boarding procedure and deployment of
PC, user account creation, software request, Liaising with
help desk on 2nd and 3rd level support on web portals
help desk on 2nd and 3rd level support on web portals
and SharePoint usability issues.
• Conducting site survey on remote temp office set up
within the yard which include provision of Non network
set up, printer and deployment of Server Cabinet and IT
equipment's.
• Procuring network equipment's, manage subcontracts
involved with network installation.
• Deploy and manage Content locker enabled iPads,
manage construction project files, drawing, configuration,
troubleshoot and manage construction project support
Apps such as pronto forms, Bim 360 etc
.• Ensuring the records of systems, equipment inventory is
properly maintained, and assist vendors for support
activities.
• Setup & Configuring Mobile Emails and applications.
• Troubleshooting of Outlook & Installation, Configuring
Printers, Installing Software, services, update drivers.

Outsource to Rockwell Collin
• Install, update, and test new and existing airline and
airport applications, configure common use workstations
and peripherals. Install third party software products and
integrate them into ARINC's Airports common use and
system integration products.
• Frequently interact with customer and coordinate with
Airline and Airport Authorities at airports regarding
technical requirements, configurations and testing of
airline and airport applications. Commission and hand
over systems components and enhancements to
customer representatives. Assist in design reviews and
procurement
• Provide on-site support and resolution to technical
issues involving network connectivity LAN/WAN issues,
Airline systems, Airlines applications, server operating
systems, server applications and hardware malfunctions
• Support and troubleshoot Boarding pass and Baggage
tag printers issue such as Fujitsu 9860, IER 506/567/400.
• Perform daily system monitoring, verifying the integrity
and availability of all hardware, server resources, systems
and key processes, reviewing system and application logs,
and verifying completion of scheduled jobs such as
backups.
• Perform regular security monitoring to identify any
possible intrusions.
Perform daily backup operations, ensuring all required
file systems and system data are successfully backed up
to the appropriate.

• Responsible for installation, Testing & Commissioning of
Video Conferencing System and Display (Projector, LCD,
LED).
• RDP tool used like Net meeting, Team viewer, Log me.
• Answer the question, as well as students on campus
with technical issue.• Create computer issue tickets in
issue Track.
• System implementation, administration, support of
Microsoft platform like Windows Clients (Windows XP, 7).
• To be prompt and meticulous in updating of daily
incident handled nto the incident management tool.
• Update and scanning virus for server. Install and
configured HP Network printer, Canon Laser printer.
• Maintaining shared folder's and printer's rights for the
users.
• Computer hardware and software troubleshooting.
• Respond to queries either in person, remotely, or over
the phone.
• Maintaining and troubleshooting computers.
• Walk users through problem-solving process
.• Install, modify, and repair computer hardware and
software.
• Data storage, backup, and processing systems.
• IT infrastructure setup and upgrading.
• Run diagnostic programs to resolve problems.
• Resolve Data storage, backup, and processing systems.
• Performing weekly backup folder and active directory.