Use This TemplateProfessional Summary
Customer Service experience working in a fast paced environment. I am highly organized, patient, detail-oriented, and able to multitask. Work well under pressure, and capable of meeting deadlines.
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.
Employment history
Independent Sales Representative, Prohaska-Paucek. New Raphael, New Mexico
Jan. 2020 – Present
- Deliver merchandise and collect payment.
- Write and record orders for merchandise or enter orders into computers.
- Contact customers to persuade them to purchase merchandise or services.
- Present purchase offers to sellers for consideration.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
Enrollment Specialist, Kris Group. East Ashleybury, Washington
Dec. 1999 – Jan. 2000
- Determine equitable basis for distributing surplus earnings under participating insurance and annuity contracts in mutual companies.
- Determine policy contract provisions for each type of insurance.
- Explain changes in contract provisions to customers.
- Examine claims forms and other records to determine insurance coverage.
- Communicate with former associates to verify employment record and to obtain background information regarding persons or businesses applying for credit.
Customer Service Representative, Mosciski and Sons. Renaeland, Ohio
Oct. 1998 – Nov. 1998
- Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
- Provide assistance for customers with special billing requests.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Arrange for necessary maintenance or repair work.
- Arrange for necessary maintenance or repair work.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Review insurance policy terms to determine whether a particular loss is covered by insurance.
Telemarketer, Schmidt, Block and O'Keefe. West Emmettfurt, Tennessee
Mar. 1998 – Apr. 1998
- Write and record orders for merchandise or enter orders into computers.
- Contact customers to persuade them to purchase merchandise or services.
- Answer questions about product features and benefits.
- Present purchase offers to sellers for consideration.
- Determine price schedules and discount rates.
Customer Service Representative, Denesik Inc. Morissetteton, Massachusetts
Jan. 1998 – Feb. 1998
- Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
- Provide assistance for customers with special billing requests.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Train or instruct employees in job duties or company policies or arrange for training to be provided.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
Education
Little College, Francinaberg, Washington
Attended for 2 years, Nursing
Western Hudson College, Sheliahaven, New Hampshire
Associate of Arts, IT with the concentration of Technical Support, Jan. 2012
Skills
Ability to work under pressure
Experienced
Decision Making
Skillful
Communication
Expert
Time Management
Expert
Computer and Internet Skills
Experienced
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More Job Descriptions for :
1
independent sales representative
- Contacted potential customers or distributors to uplift the company’s business.
- Set appointments & gave business presentations to those clients.
- Direct Selling to individuals and served as a distributor of goods and services.
- Led and trained individuals to build and manage their own sales force by recruiting and training.
- Determined customer needs by asking relevant questions and listening actively to their responses
2
independent sales representative
- Worked as an independent contractor in direct sales of educational products, generating over 10 000 USD in retail business during the summer break of 2018.
- Established strong work ethics and self-discipline through working 74-80 hours a week, for 11 weeks in summer.
- Established success principles through direct sales (positive attitude, goal-setting, self-motivation, communication, schedule, time management, problem solving, teamwork).
- Attended trainings on leadership, advanced sales, management, meeting planning and execution, ordering, sales, accounting, planning, inventory of the products. Executed all ordering, inventory, accounting, sales, advertising/marketing, and delivery
- Negotiated agreements on payment contracts, delivery times, and prices of products
- Prospected and approached over 3500 families from various socioeconomic backgrounds
- Created a public media page that assisted in maintaining relationships with customers and follow-ups
3
independent sales representative
- Running of small, independent Avon business
- Achieving the ‘1000 Club’ Pin (For achieving sales of over $1000 in one campaign)
- Collection and processing of customer’s electronic, phone, paper and face to face orders
- Receiving, itemising, processing and packaging of small to large customer orders
- Delivery of orders in a timely and friendly manner
- Invoicing and accounts payable/receivable
- Budgeting and assignment of income earned within the business
4
independent sales representative
- Stock inventory and organisation
- Constant learning and understanding of current and new products and applying this knowledge to each customer’s individual needs
- Communicating and answering customer enquiries on a daily basis
- Facebook Marketing, Promotion and Communication
5
independent sales representative
- Management and running of a business from home.
- Support and training of a team.
- Support of other Independent Representatives
- Efficient and timely rectification of any discrepancies with orders or stock shortages
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