Andrew Smith

Phone: (000) 000-0000
Address: 287 Custer Street, Hopewell, PA 00000

Professional Summary

Personable, dependable, honest leader offering 15 years of success as a guest service agent within different levels of hotels and through Scuba Diving, i believe in self-motivation and team work, and that there is no a problem as long as we  the team can figure a solution in effect to provide the most memorable experience to the guest

Employment history

Jun. 2019 – Present Christiansenfort, Delaware
Hotel Manager, Schinner Group
 
  • Plan the diving program and distribute the rolls on the diving team
  • coordinate the boat and shore trips
  • lead guided diving tour from boat and shore
  • teach diving in different level through different federation ( PADI,  CMAS, BSAC, Inon and RAID)
  • prepare the check-out invoices for the guest
  • manage the stock for the hotel different department
  • prepare for exhibitions 
  • arrange transfer for the Guest from to airport
  • collect the apply check-out
  • prepare monthly BS and IS
  • prepare the payroll of the employees 
Mar. 2013 – Apr. 2013 Crooksland, Michigan
Diving Operational Manager, Jenkins, Pacocha and Crist
 
  • Plan the diving program and distribute the rolls on the diving team
  • coordinate the boat and shore trips
  • lead guided diving tour from boat and shore
  • teach diving in different level through different federation ( PADI, CMAS, BSAC & Inon)
  • prepare the check-out invoices for the guest
  • collect the apply check-out
  • prepare monthly BS and IS
  • prepare the payroll of the employees 
Apr. 2009 – Mar. 2010 New Traceyfurt, Maryland
Diving Instructor, Borer Inc
  • lead guided diving tours from Boat
  • teach diving in different levels and through several federation (PADI & CMAS)
Sep. 2008 – Nov. 2008 East Jacklynbury, Iowa
Base Leader, Johns and Sons
  • Plan the diving program and distribute the rolls on the diving team
  • coordinate the boat and shore trips
  • lead guided diving tour from boat and shore
  • teach diving in different level through different federation ( PADI & CMAS)
  • prepare the check-out invoices for the guest
  • collect the apply check-out
  • prepare monthly BS and IS
  • prepare the payroll of the employees 
Aug. 2004 – Oct. 2004 Wilfredview, Kentucky
Front Office Accountant, Gusikowski LLC
  • prepare the check-out invoices for the guest
  • collect the apply check-out
  • prepare monthly BS and IS
  • prepare the payroll of the employees
Jan. 2003 – Aug. 2003 Gusikowskifort, Iowa
senior financial analysis and consolidation accountant, Mayert, Runolfsson and Lockman
 
  • preparing financial analysis report
  • preparing consolidation financial statements
  • planning with the financial controller the new accounting procedures
  • auditing trail balances of the organization
  • apply adjustment entries
  • apply clearness entries
Sep. 2001 – Oct. 2001 Port Marcelina, Illinois
Junior Chart Accountant, Corkery-Prosacco
Training just straight after graduation 
  • Recording journal entries and posting to ledger
  • Preparing trail balances and closing entries
  • Preparing payroll statements
  • Auditing companies and preparing accounting reports

Education

Feb. 2019
TOT: Preparing a professional trainers
  • North Hermiston - Lake Tom, Michigan
Jan. 2019
Tec 50 M Instructor: Scuba Diving mix Gases
  • Eastern Runolfsdottir - McGlynnton, Rhode Island
Mar. 2014
Under Water Photographer: Scuba Diving and Photography
  • Northern New Mexico University - West Crysta, North Carolina
Apr. 2011
Open Water Instructor: Scuba Diving
  • South Durgan University - East Malcomside, Colorado
Oct. 2007
IDC Staff Instructor: Scuba Diving
  • East Hyatt - Marcosberg, North Carolina
Apr. 2004
Instructor 2 stars: Scuba Diving
  • Cormier Institute - Port Jessieport, Virginia
Aug. 2001
Bachelor of Science: Accounting
  • The Jaskolski - DuBuqueville, Mississippi

Skills

MS Office (include Access)
Skillful
Computer and Web
Skillful
Guest Relation
Experienced
French
Skillful
English
Experienced
Arabic
Expert

Andrew Smith

Professional Summary

3-year experienced front of  house manager for reputed Fitness Brand in the Bangalore.  Extensive experience managing daily operations, establishment ensuring exceptional customer service delivery and desired outcomes,
Goal-oriented professional dedicated to driving operational success, Seeking a full-time management role within a growing organization.  Expert in the areas of sales, business development and operations management.  

 


Employment history

Hotel Manager, Steuber-Wuckert. North Trevaville, Ohio
Feb. 2018 – Apr. 2018
  • Monitor the revenue activity of the hotel or facility.
  • Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
  • Greet and register guests.
  • Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
  • Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
  • Train staff members.
  • Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
  • Coordinate front-office activities of hotels or motels, and resolve problems.
  • Participate in financial activities such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
  • Collect payments and record data pertaining to funds and expenditures.
  • Manage and maintain temporary or permanent lodging facilities.
  • Provide assistance to staff members by inspecting rooms, setting tables or doing laundry.
  • Interview and hire applicants.
  • Receive and process advance registration payments, mail letters of confirmation, or return checks when registrations cannot be accepted.
  • Assign duties to workers, and schedule shifts.
  • Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection.
  • Perform marketing and public relations activities.
  • Book tickets for guests for local tours and attractions.
Manager, Hegmann-Powlowski. Bodeview, Connecticut
Feb. 2017 – Mar. 2018
 
  • Manage the daily operations of Organisation. 
  • Enforce rules and regulations of recreational facilities to maintain discipline and ensure safety.
  • Supervise and coordinate the work activities of personnel, such as training staff members and assigning work duties.
  • Develop marketing campaigns to promote a healthy lifestyle or participation in fitness or wellness programs.
  • Develop or coordinate fitness and wellness programs or services.
  • Maintain or arrange for maintenance of fitness equipment or facilities.
  • Use computer skills and software to manage Web sites or databases, publish newsletters, or provide webinars.
  • Conduct or facilitate training sessions or seminars for wellness and fitness staff.
  • Coordinate diet counseling services. 

Showroom Incharge, Schneider-Blanda. West Darius, Kansas
Jan. 2013 – Jun. 2013
  • Overall Showroom In-charge
  • Demonstrate or explain products, methods, or services to persuade customers to purchase products or use services.
  • Provide product samples, coupons, informational brochures, or other incentives to persuade people to buy products.
  • Sell products being promoted and keep records of sales.
  • Set up and arrange displays or demonstration areas to attract the attention of prospective customers.
  • Suggest specific product purchases to meet customers' needs.

  • Train demonstrators to present a company's products or services.
  • Recommend product or service improvements to employers.
  • Stock shelves with products.
Customer Service Executive, Dibbert-O'Hara. Kesslerport, New Jersey
Oct. 2009 – Dec. 2009
  • Promote company products, services, and savings plans when appropriate.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Education

North Louisiana Institute, Millschester, Nevada
Bachelor of commerce, BCOM, Feb. 2011
Goyette Institute, East Maybelleport, New Jersey
XII, JOC, Jan. 2007
North Maine College, New Arnitafurt, Oregon
X, -, Jan. 2005

Passport No

Date of Birth

Marital Status

DECLARATION

Additional information

Personal info

Phone: (000) 000-0000
Address: 287 Custer Street, Hopewell, PA 00000

Languages

English
Hindi
Urdu
Arabic
Kannada
Telagu
Tamil

Skills

Graphic Designer
SEO
MS Office

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1

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  • Ensure services are delivered in accordance with Health, Security, Safety & Environmental regulations and policies 
  • To develop, implement and maintain exceptional standards in the delivery of food & beverage services
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2

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  • Plan the diving program and distribute the rolls on the diving team
  • coordinate the boat and shore trips
  • lead guided diving tour from boat and shore
  • teach diving in different level through different federation ( PADI,  CMAS, BSAC, Inon and RAID)
  • prepare the check-out invoices for the guest
  • manage the stock for the hotel different department
  • prepare for exhibitions 
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  • Improve the engagement and offering with local patrons
  • Increase visitation to the resort with both local and international guests
  • Onsite night manager and fire warden 
  • arrange transfer for the Guest from to airport
4

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  •  Effectively managing the daily operations of the hotel.
  • Making sure that guests have a good first and last impression of the hotel.
  • Recruiting staff, training them up and then monitoring their performance.
  • In overall charge of a busy food and beverage operation.
  • Engaging and motivating staff to do better.
  • Constantly focusing on profitability and growth. 
  • Striving to create a relaxing and welcoming ambience for customers. 
5

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  • Pay close attention to a guest’s requirements.
  • Review feedback – positive and negative reviews.
  •  Communicate. Talk with the team, ask about career goals, and set targets.
  •  Communicate. Talk with the team, ask about career goals, and set targets. 
  • Ensuring compliance with health and safety legislation and licensing laws.