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front desk: Resume Samples & Writing Guide
Employment history
Junior Front Desk, Hyatt Hotels Corporation Chicago, Illinois
March 2022 – January 2023
- Perform other duties as assigned
- Ensure that all guest requests are handled promptly and efficiently
- Resolve guest complaints in a professional manner
Education
Cornell University, Ithaca, New York
Hospitality Management, January, 2022
Skills
Accounting
Collaboration
Analytical
Conflict Resolution
Hotel Booking
Hotel Management
Front Desk Reception
Multi-line Phone System
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Employment history
Senior Front Desk, Marriott International Bethesda, Maryland
May 2019 – Present
- Assist other departments as needed
- Ensure compliance with hotel policies and procedures
- Monitor and manage the hotel's inventory and supplies
Front Desk, Accor Hotels Dallas, Texas
October 2018 – April 2019
- Monitor security cameras and ensure the safety of guests
- Maintain the cleanliness and orderliness of the front desk area
- Ensure compliance with hotel policies and procedures
Junior Front Desk, Hilton Hotels & Resorts McLean, Virginia
May 2017 – September 2018
- Provide information about hotel services, amenities and local attractions
- Ensure that all guest requests are handled promptly and efficiently
- Maintain the cleanliness and orderliness of the front desk area
Education
Cornell University, Ithaca, New York
Master of Science in Hospitality and Tourism Management, March, 2017
Cornell University, Ithaca, New York
Bachelor of Arts in Hotel and Restaurant Management, March, 2013
Skills
Public Speaking
Innovation
Communication
Networking
Hospitality Management
Computer Proficiency
Cash Handling
Front Desk Software
Employment history
Senior Front Desk, Hyatt Hotels Corporation Chicago, Illinois
March 2015 – Present
- Monitor security cameras and ensure the safety of guests
- Provide information about hotel services, amenities and local attractions
- Maintain up-to-date records of guest information
Associate Front Desk, Hyatt Hotels Corporation Chicago, Illinois
September 2014 – March 2015
- Assist other departments as needed
- Process payments and manage cash transactions
- Ensure compliance with hotel policies and procedures
Junior Front Desk, Wyndham Hotels & Resorts Parsippany, New Jersey
September 2013 – August 2014
- Assist other departments as needed
- Perform other duties as assigned
- Maintain up-to-date records of guest information
Education
University of Nevada, Las Vegas, Nevada
Doctor of Philosophy in Tourism and Hospitality Management, July, 2013
University of Nevada, Las Vegas, Nevada
Bachelor of Science in Hospitality and Tourism Administration, July, 2009
Skills
Negotiation
Critical Thinking
Time Management
Interpersonal
Hotel Management
Bookkeeping
Hospitality Management
Reservation Management
Professional Summary
Highly experienced hospitality professional with a proven track record of providing excellent customer service at the front desk. Committed to creating a warm and welcoming environment for guests and ensuring a positive experience from check-in to check-out.
Employment history
Chief Front Desk, Hyatt Hotels Corporation Chicago, Illinois
July 2013 – Present
- Handle guest check-ins and check-outs
- Monitor and manage the hotel's inventory and supplies
- Perform general administrative tasks such as filing, typing, copying, etc
Associate Front Desk, Hyatt Hotels Corporation Chicago, Illinois
December 2012 – June 2013
- Perform other duties as assigned
- Ensure that all guest requests are handled promptly and efficiently
- Answer phone calls, respond to inquiries and take messages
Junior Front Desk, InterContinental Hotels Group Atlanta, Georgia
July 2011 – November 2012
- Greet guests and provide excellent customer service
- Provide information about hotel services, amenities and local attractions
- Maintain the cleanliness and orderliness of the front desk area
Education
San Diego State University, San Diego, California
Doctor of Philosophy in Tourism and Travel Management, May, 2011
San Diego State University, San Diego, California
Bachelor of Science in Culinary Arts, May, 2007
Skills
Visualization
Financial Management
Organization
Conflict Resolution
Front Desk Software
Hospitality Management
Front Desk Clerk
Multi-line Phone System
Professional Summary
Dynamic hospitality professional with excellent customer service skills and a passion for delivering outstanding service. Experienced in managing front desk operations and providing a welcoming and comfortable experience for guests.
Employment history
Lead Front Desk, Marriott International Bethesda, Maryland
April 2013 – Present
- Handle guest check-ins and check-outs
- Monitor and manage the hotel's inventory and supplies
- Provide information about hotel services, amenities and local attractions
Front Desk, Marriott International Bethesda, Maryland
October 2011 – March 2013
- Perform other duties as assigned
- Answer phone calls, respond to inquiries and take messages
- Handle guest check-ins and check-outs
Junior Front Desk, Accor Hotels Dallas, Texas
October 2010 – September 2011
- Greet guests and provide excellent customer service
- Monitor security cameras and ensure the safety of guests
- Perform other duties as assigned
Education
University of Nevada, Las Vegas, Nevada
Food Service Management, August, 2010
Skills
Analytical
Research
Documentation
Business Acumen
Hotel Booking
Data Entry
Front Desk Coordination
Front Desk Reception
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front desk Job Descriptions; Explained
If you're applying for an front desk position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.
When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.
1
front desk
- Provide information about facilities, entertainment options, and rules and regulations.
- Clean sporting equipment, vehicles, rides, booths, facilities, or grounds.
- Inspect equipment to detect wear and damage and perform minor repairs, adjustments or maintenance tasks such as oiling parts.
- Maintain inventories of equipment, storing and retrieving items and assembling and disassembling equipment as necessary.
- Keep informed of shut-down and emergency evacuation procedures.
- Advise participants in use of heat or ultraviolet treatments and hot baths.
- Teach fitness classes to improve strength, flexibility, cardiovascular conditioning, or general fitness of participants.
2
front desk
- Answer the phone at the front desk to respond to current and prospective guests’ needs
- Book reservations for individuals, families and groups as required
- Greet walk-in guests and guests with reservations when they arrive at the front desk
- Schedule special services, such as tours, when guests inquire
- Refer guests to local amenities and venues
- Communicate guests’ requests and complaints to the appropriate department
3
front desk
- Greeting and checking in guests as they walk into the facility
- Managed front desk area, answered phones, upkeep of lobby, and various other tasks
- Handling customer issues or complaints
- Act as a consultant at the front desk to agency staff, students and parents regarding the programs offered by the agency, help orientation of first time students , provide assistance to staff.
4
front desk
- Answer telephones and either schedule for hotel stays or direct to the correct person.
- Check in customers with internal system by either reservation or walk in if availability determined.
- Maintain cleanliness of the lobby and breakfast area.
- Finished housekeeping duties including laundry and cleaning tasks if left incomplete.
- Showed rooms to prospective guests.
- Maintained friendly working relationship with all guests for their stay both on phone and in person.
- Stocked all items necessary for maintanance of hotel, including bedding, toiletries, and food items.
5
front desk
- Maintain the gymCleaning the entirety of the gym
- Maintaining a calm gym environment
- Greeting all members
- Processed guests bills at the end of their stay to ensure the hotel was paid in full.
front desk Job Skills
For an front desk position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.
How to include technical skills in your resume:
Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.
Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."
- Front Desk Software
- Data Entry
- Front Desk Reception
- Cash Handling
- Scheduling
- Customer Service
- Microsoft Office
- Computer Proficiency
- Hospitality Management
- Reservation Management
- Front Desk Operations
- Hotel Management
- Front Desk Administration
- Bookkeeping
- Front Desk Clerk
- Front Desk Support
- Multi-line Phone System
- Front Desk Coordination
- Hotel Booking
- Front Desk Supervision
- Guest Relations
How to include soft skills in your resume:
Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.
Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.
- Communication
- Interpersonal
- Leadership
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Coaching
- Mentoring
- Listening
- Networking
- Strategic Thinking
- Negotiation
- Emotional Intelligence
- Adaptability
- Flexibility
- Reliability
- Professionalism
- Computer Literacy
- Technical
- Data Analysis
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Troubleshooting
- Quality Assurance
- Collaboration
- Supervisory
- Risk Management
- Database Management
- Training
- Innovation
- Documentation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Documentation
- Relationship Management.
How to Improve Your front desk Resume
Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.
Pauline Bailey
812 Creekwood Drive, Riverdale, UT 84405Employment history
Senior Front Desk, Accor Hotels Dallas, Texas
December 2022 – May 2022
- Perform general administrative tasks such as filing, typing, copying, etc
- Monitor security cameras and ensure the safety of guests
- Perform other duties as assigned
Associate Front Desk, Accor Hotels Dallas, Texas
July 2021 – December 2022
- Monitor and manage the hotel's inventory and supplies
- Ensure that all guest requests are handled promptly and efficiently
- Handle guest check-ins and check-outs
Junior Front Desk, Best Western Hotels & Resorts Phoenix, Arizona
July 2020 – June 2021
- Monitor security cameras and ensure the safety of guests
- Greet guests and provide excellent customer service
- Maintain the cleanliness and orderliness of the front desk area
Education
University of Houston, Houston, Texas
Event Planning, May, 2020
Skills
Technical
Critical Thinking
Process Improvement
Financial Management
Bookkeeping
Computer Proficiency
Customer Service
Scheduling
Provide your Contact Information and Address Year Gaps
Always explain any gaps in your work history to your advantage.
Key Insights- Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
- Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.
How to Optimize Your front desk Resume
Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.
Professional Summary
A highly motivated and customer-oriented individual with experience in the hospitality industry. Possesses excellent communication and problem-solving skills with a proven track record of providing outstanding customer service at the front desk.
Employment history
Lead Front Desk, InterContinental Hotels Group Atlanta, Georgia
February 2013 – Present
- Proces payments and mange cash transactions
- Ensure complience with hotel policies and proceduers
- Ensure that all guest requests are handeled promply and effeciently.
Front Desk, Red Lion Hotels Corporation Spokane, Washington
September 2011 – January 2013
- Ensure that all guest requestes are handeled promply and efficently
- Assit other deparments as needed
- Monitor and manage the hotels inventory and supplise
Junior Front Desk, Kimpton Hotels & Restaurants San Francisco, California
September 2010 – August 2011
- "I went to the store and bought some apples"
- I went too the store an bought some apples
Education
Johnson & Wales University, Providence, Rhode Island
Doctor of Philosophy in Hospitality Business Management, July, 2010
Johnson & Wales University, Providence, Rhode Island
Bachelor of Science in Hospitality and Tourism Administration, July, 2006
Skills
Training
Emotional Intelligence
Problem Solving
Customer Service
Front Desk Supervision
Cash Handling
Computer Proficiency
Microsoft Office
Include Job Descriptions and Avoid Bad Grammar
Avoid sending a wrong first impression by proofreading your resume.
Key Insights- Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
- Before submitting your resume, double check to avoid typos.
front desk Cover Letter Example
A cover letter can be a valuable addition to your job application when applying for an front desk position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.
Associate Front Desk
Hyatt Hotels Corporation
Chicago, Illinois
Hyatt Hotels Corporation
Chicago, Illinois
Hyatt Hotels Corporation Hiring Team
I am a results-driven Front Desk with 1 years of experience in Hospitality. I am excited to submit my application for the Associate Front Desk role at Hyatt Hotels Corporation, where I believe I can make a valuable contribution to your team.
Throughout my life, I have pursued my passion for Tourism and sought out opportunities to learn and grow. My experience in Hospitality has given me valuable skills such as Accounting and Collaboration that have allowed me to improve professionally and personally. I am excited to bring these skills and my passion as a Front Desk to the position and work with a team of like-minded individuals to achieve our common goals.
I appreciate the time and consideration you have given my application. I am confident that if we work together we could achieve great things and so I look forward to the opportunity to join your team.
Thank you for your time,
Gus Quinn
773-651-4762
[email protected]
Gus Quinn
Showcase your most significant accomplishments and qualifications with this cover letter.
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Build your Resume in 15 minutes
Give yourself the best chance of standing out from the competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.