
Professional Summary
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service role where I can utilize my experience to add immediate value to an organization.
Employment history
Freelance Writer, Turner Group. South Don, Delaware
Jan. 2019 – Present
- Prepare works in appropriate format for publication, and send them to publishers or producers.
- Write nonfiction prose such as short stories, biographies, articles, descriptive or critical analyses, and essays.
- Confer with clients, editors, publishers, or producers to discuss changes or revisions to written material.
Captioner, Wyman-Sporer. South Normafurt, Nebraska
Sep. 2019 – Present
- Revise written material to meet personal standards and to satisfy needs of clients, publishers, directors, or producers.
- Prepare works in appropriate format for publication, and send them to publishers or producers.
- Confer with clients, editors, publishers, or producers to discuss changes or revisions to written material.
- Conduct research to obtain factual information and authentic detail, using sources such as newspaper accounts, diaries, and interviews.
- Adapt text to accommodate musical requirements of composers and singers.
- Collaborate with other writers on specific projects.
BDC Representative, O'Hara Group. Wildermanborough, Wyoming
Jul. 2017 – Jan. 2018
- Listen to customer requests, and build appropriate appointments based on specific customer needs.
- Suggest and check alternate spellings, locations, and/or listing formats to customers lacking details or complete information.
- Enter complete information for new customers.
- Promote company products and services when appropriate.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Access records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Confer with customers by telephone to provide information about products or services, cancel appointments, or obtain details of complaints.
Appointment Setter, Kassulke, Harber and Gottlieb. West Adrieneborough, Iowa
Apr. 2016 – Jun. 2016
- Listen to customer requests, building appropriate appointments based on customer needs.
- Enter and verify customer information.
- Confer with customers by telephone or in person to provide information about products or services, take or enter appointments, cancel appointments, or obtain details of complaints.
- Coordinate rental vehicle fleet to ensure service schedule is up to date.
- Data entry of past physical repair order copies into digital system.
Education
North Klocko College, New Antonfort, South Dakota
High School Diploma, Aug. 2008
Skills
Excel Spreadsheet
Various Scheduling Systems
Phone and Computer
Customer Relations
Account Management
Interpersonal Communication
Professional Summary
Hello my name is Vergil Demery and I am currently an undergrad student Majoring in English. I have a good bit of freelance writing experience as well as experience with writing for my school newspaper. On top of this while I was at Oberlin I was chosen to work in the Oberlin College writing center. This was an honor because it is highly regarded by the faculty at the school and only a few students are chosen every year. On top of this the writing center allowed me to gain the experience of editing college level papers at an elite institution. Other than that most of my work experience has been summer jobs and other odd hobs that require physical labor. I believe between this and playing football at the college level that I have gained a hard working nose to the grindstone attitude that a lot of other applicants will not have.
Employment history
Sanitation Worker, Rohan, Kutch and Rogahn. South Lemuelhaven, Minnesota
Jun. 2018 – Jul. 2018
- Gather and remove litter.
- Provide proper upkeep of sidewalks, driveways, parking lots, fountains, planters, burial sites, or other grounds features.
- Maintain Classrooms at local Middle School.
Freelance Writer, Kuhn-Hirthe. Whiteview, Hawaii
Apr. 2018 – Jul. 2018
- Report news stories for publication or broadcast, describing the background and details of events.
- Review copy and correct errors in content, grammar, and punctuation, following prescribed editorial style and formatting guidelines.
- Determine a story's emphasis, length, and format, and organize material accordingly.
- Research and analyze background information related to stories in order to be able to provide complete and accurate information.
- Gather information about events through research, interviews, experience, or attendance at political, news, sports, artistic, social, or other functions.
- Investigate breaking news developments, such as disasters, crimes, or human-interest stories.
- Receive assignments or evaluate leads or tips to develop story ideas.
- Discuss issues with editors to establish priorities or positions.
- Revise work to meet editorial approval or to fit time or space requirements.
- Write columns, editorials, commentaries, or reviews that interpret events or offer opinions.
- Write reviews of literary, musical, or other artwork, based on knowledge, judgment, or experience.
Freelance Writer, Veum Inc. Port Fredericka, Indiana
Mar. 2018 – May. 2018
- Report news stories for publication or broadcast, describing the background and details of events.
- Review copy and correct errors in content, grammar, and punctuation, following prescribed editorial style and formatting guidelines.
- Review and evaluate notes taken about event aspects in order to isolate pertinent facts and details.
- Determine a story's emphasis, length, and format, and organize material accordingly.
- Research and analyze background information related to stories in order to be able to provide complete and accurate information.
- Gather information about events through research, interviews, experience, or attendance at political, news, sports, artistic, social, or other functions.
- Investigate breaking news developments, such as disasters, crimes, or human-interest stories.
- Research and report on specialized fields such as medicine, science and technology, politics, foreign affairs, sports, arts, consumer affairs, business, religion, crime, or education.
- Develop ideas or material for columns or commentaries by analyzing and interpreting news, current issues, or personal experiences.
- Write columns, editorials, commentaries, or reviews that interpret events or offer opinions.
Writing Associate, Greenholt Inc. New Ferdinandfurt, Kentucky
Mar. 2017 – Apr. 2017
- Assisted students in writing papers for various subjects in college.
- Assisted locals with preparing speeches
- Assisted students with planning papers.
- Proofread and edited papers for students.
- Taught students about the writing process as a whole.
Writer, Hettinger, Lemke and Bosco. South Lupe, New Jersey
Apr. 2016 – May. 2016
- Report news stories for publication or broadcast, describing the background and details of events.
- Arrange interviews with people who can provide information about a story.
- Review copy and correct errors in content, grammar, and punctuation, following prescribed editorial style and formatting guidelines.
- Review and evaluate notes taken about event aspects in order to isolate pertinent facts and details.
- Determine a story's emphasis, length, and format, and organize material accordingly.
- Research and analyze background information related to stories in order to be able to provide complete and accurate information.
- Gather information about events through research, interviews, experience, or attendance at political, news, sports, artistic, social, or other functions.
- Check reference materials, such as books, news files, or public records, to obtain relevant facts.
- Receive assignments or evaluate leads or tips to develop story ideas.
- Discuss issues with editors to establish priorities or positions.
- Revise work to meet editorial approval or to fit time or space requirements.
Kerluke Inc. Willeneland, Connecticut
Jun. 2012 – Jul. 2012
- Helped to install shutters and blinds at homes.
Education
South Schultz College, Lake Justin, Michigan
Bachelor of Arts, Englush
Southern Alabama Institute, Honeyshire, Oregon
Bachelor of Arts, English, Present
Skills
Creative Writing
Expert
Journalism
Expert
Microsoft Office (Word, Excel, Powerpoint)
Expert
Photoshop
Skillful
Adobe Premiere
Beginner
Social Media
Expert
Editing
Experienced
Feature Articles
Expert
Professional Summary
Creative professional with above average communication and interpersonal skills: the go to person for innovative solutions and the catalyst for team conversations.
Passionate about team support and morale: vigilant in helping team members reach their personal and career goals while promoting positive brand and company culture.
Independent learner who pursues innovation and efficiency: constantly learns new skills and follows processes to complete tasks accurately and in a timely manner.
Employment history
Freelance Writer, Rosenbaum, Koelpin and Hirthe. Albertberg, California
Nov. 2018 – Present
- Product writer for online product review site
- Contract non-fiction ghost writing
- Proofreading and editing letters, papers, and blog entries
- Website content writing and editing
Education Manager, Cruickshank LLC. Gislasonmouth, Maine
Jul. 2017 – Present
- Coordinate trainings and sales events with brand education executives to increase brand performance and overall sales
- Develop training plans to elevate annual client satisfaction scores
- Interact with clients and team to maintain a superior internal and external client service experience
- Use social media and company analytics app to predict individual product sales performance and client traffic
Sales Specialist, Bogan-Hauck. Lake Wesleychester, Louisiana
Jan. 2011 – Jul. 2012
- Assisted with the selection of products to meet customers’ personal and business needs
- Provided light technical support for iPhone and Mac customers
- Actively engaged with leadership team to suggest ways to improve the customer experience
Education
North O'Kon Institute, Lake Jakebury, Missouri
Associate of Science, Web Design and Interactive Media
Flatley Institute, Schuppeview, Virginia
Bachelor of Science, Business Education, Information Technology, Present
Skills
Employee Training and Development
Group Presentation
OmniPlan (project management)
Bootstrap
Advanced Microsoft Office
Adobe Creative Suite
CSS/CSS3
Adobe Captivate
Salesforce
Lead Generation
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1
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2
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3
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- Establish communication with my reader , user, viewer
- Produce 2 or 3 article / content per day
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4
freelance writer/proofreader/editor
- Revised written material to meet personal standards and to satisfy needs of clients, publishers, directors, or producers.
- Wrote fiction or nonfiction prose such as short stories, novels, biographies, articles, descriptive or critical analyses, and essays.
- Developed factors such as themes, plots, characterizations, psychological analyses, historical environments, action, and dialogue, to create engaging material.
- Conducted research to obtain factual information and authentic detail, using sources such as newspaper accounts, diaries, and interviews.
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5
freelance writer
- Creative writing
- Preparing research plans
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- Summarising project results