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customer service clerk: Resume Samples & Writing Guide
Professional Summary
A dynamic customer service professional with extensive experience in the Advertising & Marketing & PR field. Skilled in providing excellent customer service, problem solving and building strong customer relationships.
Employment history
Chief Customer Service Clerk, Edelman Chicago, Illinois
July 2013 – Present
- Analyze customer feedback and provide insights on how to improve customer service
- Provide accurate information about products and services
- Develop customer service procedures and policies
Customer Service Clerk, Publicis Dallas, Texas
December 2012 – June 2013
- Keep records of customer interactions, process customer accounts and file documents
- Identify and recommend new opportunities for customer service improvement
- Prepare reports on customer service metrics
Jr. Customer Service Clerk, Leo Burnett Detroit, Michigan
June 2012 – November 2012
- Prepare reports on customer service metrics
- Monitor customer service metrics and suggest changes to improve customer service
- Analyze customer feedback and provide insights on how to improve customer service
Education
University of North Carolina at Chapel Hill, Chapel Hill, North Carolina
Copywriting, April, 2012
Skills
Research
Mentoring
Relationship Management.
Self-Motivation
Quality Assurance
Process Improvement
Supervisory.
Presentation
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Employment history
Entry Level Customer Service Clerk, Leo Burnett Detroit, Michigan
February 2022 – November 2022
- Identify and recommend new opportunities for customer service improvement
- Analyze customer feedback and provide insights on how to improve customer service
- Resolve customer complaints via phone, email, mail or social media
Education
University of Illinois at Urbana, Champaign, Illinois
Computer Science, December, 2021
University of Illinois at Urbana, Champaign, Illinois
Business Administration, December, 2017
Skills
Problem Solving
Communication
Teamwork
Professionalism
Technical
Relationship Management
Innovation
Process Improvement
Employment history
Lead Customer Service Clerk, J. Walter Thompson Miami, Florida
October 2019 – Present
- Monitor and analyze competitor activities
- Respond to customer inquiries and complaints in a timely manner
- Process orders, forms, applications and requests
Associate Customer Service Clerk, Ogilvy New York, New York
May 2018 – September 2019
- Resolve customer complaints via phone, email, mail or social media
- Prepare reports on customer service metrics
- Monitor and analyze competitor activities
Jr. Customer Service Clerk, McCann Worldgroup Los Angeles, California
October 2017 – April 2018
- Develop and execute promotional activities
- Develop and maintain positive customer relationships
- Monitor customer service metrics and suggest changes to improve customer service
Education
University of California, Los Angeles, California
Advertising & Media Planning, August, 2017
Skills
Supervisory
Adaptability
Accounting
Research
Training
Business Acumen
Quality Assurance
Technical
Employment history
Senior Customer Service Clerk, DDB Portland, Oregon
March 2023 – Present
- Monitor customer service metrics and suggest changes to improve customer service
- Provide accurate information about products and services
- Keep records of customer interactions, process customer accounts and file documents
Associate Customer Service Clerk, J. Walter Thompson Miami, Florida
March 2022 – February 2023
- Respond to customer inquiries and complaints in a timely manner
- Develop and implement public relations strategies
- Provide accurate information about products and services
Jr. Customer Service Clerk, R/GA Seattle, Washington
October 2020 – February 2022
- Analyze customer feedback and provide insights on how to improve customer service
- Develop and maintain positive customer relationships
- Keep records of customer interactions, process customer accounts and file documents
Education
University of Wisconsin, Madison, Wisconsin
Graphic Design, August, 2020
Skills
Presentation
Conflict Resolution
Decision Making
Quality Assurance
Database Management
Risk Management
Relationship Management
Computer Literacy
Professional Summary
Highly motivated Customer Service Clerk with extensive experience in the Advertising & Marketing & PR field. Proven track record of providing exceptional customer service and satisfaction.
Employment history
Chief Customer Service Clerk, DDB Portland, Oregon
February 2012 – Present
- Provide accurate information about products and services
- Monitor customer service metrics and suggest changes to improve customer service
- Process orders, forms, applications and requests
Customer Service Clerk, Leo Burnett Detroit, Michigan
February 2011 – January 2012
- Identify and recommend new opportunities for customer service improvement
- Develop and maintain positive customer relationships
- Assist in the development of marketing and advertising campaigns
Jr. Customer Service Clerk, Leo Burnett Detroit, Michigan
February 2010 – January 2011
- Keep records of customer interactions, process customer accounts and file documents
- Identify and recommend new opportunities for customer service improvement
- Provide accurate information about products and services
Education
New York University, New York, New York
Copywriting, January, 2010
Skills
Database Management
Documentation
Reliability
Time Management
Data Analysis
Troubleshooting
Database Management
Visualization
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customer service clerk Job Descriptions; Explained
If you're applying for an customer service clerk position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.
When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.
1
customer service clerk
- Assisted customers in needs in person and via telephone
- Learned valuable customer service and phone manner skills
- Brew coffee and tea, and fill containers with requested beverages.Maintain sanitation, health, and safety standards in work areas.
- Prepare specialty foods such as sandwiches, side dishes, and specialty beverages, following specific methods that usually require short preparation time.
2
customer service clerk
- Completed store opening and closing procedures and lead shifts
- Balanced and audited cash registers daily
- Oversaw employee breaks and schedules
- Addressed and resolved customer complaints.
- Assisted customers with needs via telephone/in person
- Processed exchange, refund, and purchase transactions
- Provided money order and Western Union services
3
customer service clerk
- Satisfying each customer’s needs, exceeding their expectations, and making every shopping visit a pleasant and satisfying experience.
- Accurately and efficiently operating the cash register.
- Providing various services at the customer service counter.
- Maintaining security and control of all funds in the cash register.
- Perform duties of floor monitor when one is not assigned to be on-duty.
- Perform the duties of cashier and bagger when appropriate.
4
customer service clerk
- Provide and assure excellent customer service
- Goal oriented
- Team player
- Positively receive, obey, and carry out instructions.
5
customer service clerk
- Managed customer checkout with outstanding customer service, balanced receipts and payments in cash registers during peak service hours.
- Cooked/prepared food and beverage items, such as sandwiches, salads, ice cream dishes and coffee, adhering to company mandated formulas.
- Performed routine cleaning duties such as sweeping, mopping, and washing dishes, to maintain sanitary facilities.
- Cleaned, stocked and maintained food service and display equipment.
customer service clerk Job Skills
For an customer service clerk position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.
How to include technical skills in your resume:
Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.
Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."
- Data Analysis
- Quality Assurance
- Troubleshooting
- Computer Literacy
- Technical
- Project Management
- Presentation
- Written Communication
- Social Media
- Risk Management
- Database Management
- Training
- Innovation
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Relationship Management
- Supervisory.
How to include soft skills in your resume:
Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.
Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.
- Communication
- Interpersonal
- Leadership
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Coaching
- Mentoring
- Listening
- Networking
- Strategic Thinking
- Negotiation
- Emotional Intelligence
- Adaptability
- Flexibility
- Reliability
- Professionalism
- Computer Literacy
- Technical
- Data Analysis
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Troubleshooting
- Quality Assurance
- Collaboration
- Supervisory
- Risk Management
- Database Management
- Training
- Innovation
- Documentation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Documentation
- Relationship Management.
How to Improve Your customer service clerk Resume
Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.
Ollie Ingram
430 Maple St., South Mansfield, LA 71052Employment history
Lead Customer Service Clerk, Crispin Porter + Bogusky Denver, Colorado
October 2017 – Present
- Develop and implement public relations strategies
- Respond to customer inquiries and complaints in a timely manner
- Monitor customer service metrics and suggest changes to improve customer service
Associate Customer Service Clerk, Ogilvy New York, New York
October 2016 – September 2017
- Develop and maintain positive customer relationships
- Monitor and analyze competitor activities
- Keep records of customer interactions, process customer accounts and file documents
Junior Customer Service Clerk, Ogilvy New York, New York
May 2015 – September 2016
Education
Northwestern University, Evanston, Illinois
Communication, March, 2015
Northwestern University, Evanston, Illinois
Journalism, March, 2011
Skills
Flexibility
Professionalism
Technical
Adaptability
Presentation
Risk Management
Database Management
Supervisory.
Include your Contact Information and Job Descriptions
Missing job descriptions lessens your chances of getting hired.
Key Insights- Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
- Keep job descriptions short but don't just list your jobs.
- Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.
How to Optimize Your customer service clerk Resume
Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.
Employment history
Senior Customer Service Clerk, McCann Worldgroup Los Angeles, California
July 2011 – May 2022
- Provide inaccurat information about product's and service's.
- Moniter custmer service metrixs and sugest changs to imporve custmer service.
- Deveop and implemnt publick relations strategys.
Customer Service Clerk, DDB Portland, Oregon
December 2010 – June 2011
- Assist in the developement of marketting and advertizing campains.
- Develp and maintian positve costomer relatoinships.
- Respondd too customer inquiriees annd complaints inn a timelyy mannerr.
Junior Customer Service Clerk, Ogilvy New York, New York
July 2009 – December 2010
- Develp and implemnt public relation strategys.
- Prepere report's on customer service metirc's.
- Keeep recordss of custoomer interractions, proccess customer acounts annd filee documentss.
Education
University of Southern California, Los Angeles, California
Content Marketing, May, 2009
Skills
Data Analysis
Strategic Thinking
Conflict Resolution
Computer Literacy
Project Management
Supervisory.
Database Management
Business Acumen
Correct Grammar and Address Gap Years in Your Resume
Don't leave unexplained gaps in your work history.
Key Insights- When explaining gaps in your employment section, start by being honest.
- Elaborate on the gap and show that you never stopped learning.
- Explain and elaborate any gap in your work history by highlighting new skills.
customer service clerk Cover Letter Example
A cover letter can be a valuable addition to your job application when applying for an customer service clerk position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.
Chief Customer Service Clerk
DDB
Portland, Oregon
DDB
Portland, Oregon
Esteemed Recruitment Team
I am a results-driven Customer Service Clerk with 11 years of experience in Advertising & Marketing & Pr. I am excited to submit my application for the Chief Customer Service Clerk role at DDB, where I believe I can make a valuable contribution to your team.
Throughout my life, I have been passionate about Brand Management and have pursued opportunities to make a difference in this field. My experience in various areas, not just in Advertising & Marketing & Pr, has given me the opportunity to develop my skills in Research and Mentoring, which I am excited to apply to the role at DDB. I am eager to work with a team that shares my values and to help your organization achieve its well determined goals.
I am elated about the opportunity to join a team that shares my passion for this field, and values collaboration and innovation. I am confident that together we can overcome whatever tests and challenges are put on our way.
Best regards,
Cecil Richards
632-250-6974
[email protected]
Cecil Richards
Showcase your most significant accomplishments and qualifications with this cover letter.
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Build your Resume in 15 minutes
Give yourself the best chance of standing out from the competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.