Use This TemplateProfessional Summary
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.
Employment history
Customer Care, Ledner Group. Romeoville, Alabama
Feb. 2017 – Jun. 2017
- Use computers for various applications, such as database management or word processing.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Create, maintain, and enter information into databases.
- Train and assist staff with computer usage.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Windows 10 Vista, XP and windows 7. Franc, Excel, Telstra systems such as Director, Start, government systems, SAP CRM, Service plus. Airline systems such as Flight speed and Sic Qube (Qantas Systems).
Customer Care, Konopelski and Sons. Jaspermouth, Texas
Apr. 2014 – Jun. 2014
Customer care, taking calls from customers who have insurance with their brown goods and white goods Updating accounts, new accounts, organizing repairs with service Centre’s, speaking with stores e.g. Harvey Norman, Domayne etc. Organizing replacement and service of white goods and brown goods. Some of these calls were dealing with challenging customers. Full -time position.
Education
Western Grady Academy, Port Namfurt, Wisconsin
High School Diploma, Art, English, Maths,Geography and Science, Dec. 1981
Skills
Self-motivated
Strong verbal communication
Team liaison
Time Management
Trustworthy
Reliability
Extremely organized
Professional Summary
Dynamic and motivated professional with a proven record of generating and building relationships, managing projects from concept to completion, designing educational strategies, and coaching individuals to success. Skilled in building cross-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. Adaptable and transformational leader with an ability to work independently, developing opportunities that further establish organizational goals.
Employment history
Customer Care, Barrows LLC. North Heeside, California
Aug. 2017 – Sep. 2017
Demonstrated world class customer service by gracefully answering phone calls. Responding to customer questions and concerns reguarding product. Find resolutions for all customer needs.
Detailer, O'Reilly-Kozey. Thielland, Utah
Sep. 2014 – Oct. 2014
Cleaning the interior and exterior of vehicles by hand with brushes and other relevant equipment; polishing vehicles and drying their exterior, windshields, windows, and mats;
Auto parts driver, Lang, Windler and Von. Dibbertbury, North Dakota
Jun. 2011 – Aug. 2012
Stocked warehouse shelves and pulled parts for delivery. Maintained daily sales and delivery records. Obtained customer signatures on all pickup and delivery receipts.
Education
Eastern Feest, Port Antony, Louisiana
High School Diploma, Basic, May. 2000
Skills
Communication
Expert
Ability to work under pressure
Expert
Decision making
Expert
Leadership
Expert
Conflict Resolution
Expert
Time Management
Expert
Adaptability
Expert
Professional Summary
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.
Employment history
Customer Care, Abernathy, Stokes and Sawayn. Catharinetown, New Mexico
Apr. 2016 – Apr. 2017
- Use computers for various applications, such as database management or word processing.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Create, maintain, and enter information into databases.
- Train and assist staff with computer usage.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Windows 10 Vista, XP and windows 7. Franc, Excel, Telstra systems such as Director, Start, government systems, SAP CRM, Service plus. Airline systems such as Flight speed and Sic Qube (Qantas Systems).
Customer Care, Runolfsdottir-Stanton. Omerstad, West Virginia
Dec. 2013 – Mar. 2014
Customer care, taking calls from customers who have insurance with their brown goods and white goods Updating accounts, new accounts, organizing repairs with service Centre’s, speaking with stores e.g. Harvey Norman, Domayne etc. Organizing replacement and service of white goods and brown goods. Some of these calls were dealing with challenging customers. Full -time position.
Education
Torp Institute, Lake Elliottchester, Nevada
High School Diploma, Art, English, Maths,Geography and Science, Aug. 1981
Skills
Self-motivated
Strong verbal communication
Team liaison
Time Management
Trustworthy
Reliability
Extremely organized
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More Job Descriptions for customer care Resumes
1
customer care
- Handling customer enquiries in regards to high bill and carbon tax.
- Analysing customer inquiry in order determine quickly incase it needs to be transfered to a relevent department.
- Changing plans and offers to satify customer requirement.
- Organising an installment plan based on the customer need and with in company’s guidline.
- Raising sales by giving information about the different discounts and services offered by the complany.
- Building a trust and rapport with a customer.
2
customer care
- Help customers with questions.
- Give information to customers on different products.
- Take reservation orders.
- Banking daily sales.
3
customer care
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Review claims adjustments with dealers, examining claims and approving or disapproving dealers’ claims.
- Getting orders of stores using Microsoft Outlook.
- Answering store concerns.
4
customer care
- Answer incoming calls from customers and potential customers.
- Handle billing inquiries and account issues.
- Setup new accounts and troubleshoot issues with existing accounts.
- Do number port outs and port ins
- Write loop orders for other Telecommunication companies.
5
customer care
- deal directly with customers either by telephone, electronically or face to face.
- respond promptly to customer inquiries.
- handle and resolve customer complaints.
- obtain and evaluate all relevant information to handle product and service inquiries.
- obtain and evaluate all relevant information to handle product and service inquiries
- process orders, forms, applications and requestsorganize workflow to meet customer timeframes
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