boy

Build your resume in 15 minutes

Give yourself the best chance of standing out from the competition!

Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.

customer care: Resume Samples & Writing Guide

Nate Johnson 619 Oakwood Avenue, Terra Alta, WV 26764
[email protected]
728-130-7168

Professional Summary

 A customer-focused professional with expertise in business management, providing exceptional customer service and support. Proven success in developing and maintaining relationships with customers to ensure their satisfaction. 

Employment history

Senior Customer Care, McKinsey & Company New York City, New York
November 2011 – Present
  • Manage customer service staff
  • Provide excellent customer service
  • Develop customer service strategies and procedures
Customer Care, Oracle Redwood Shores, California
June 2010 – October 2011
  • Develop customer loyalty programs
  • Develop customer service policies
  • Respond to customer inquiries and complaints
Junior Customer Care, KPMG New York City, New York
June 2009 – May 2010
  • Develop customer loyalty programs
  • Provide excellent customer service
  • Process customer orders and payments

Education

Columbia Business School, New York, New York
Doctor of Science in Business Economics, April, 2009
Columbia Business School, New York, New York
Bachelor of Science in Business Economics, April, 2005

Skills

Analytical
Strategic Thinking
Financial Management
Social Media
Inventory Management
Time Management
Product Knowledge
Microsoft Office

Do you already have a resume? Use our PDF converter and edit your resume.

Umberto Wood 604 Mountain Road, Putnam, TX 76469
[email protected]
626-297-6476

Employment history

Lead Customer Care, Deloitte New York City, New York
July 2022 – Present
  • Create customer service reports
  • Process customer orders and payments
  • Maintain customer records
Associate Customer Care, IBM San Francisco, California
January 2021 – June 2022
  • Implement customer service initiatives
  • Develop customer service policies
  • Analyze customer data
Entry Level Customer Care, Oracle Redwood Shores, California
July 2020 – December 2020
  • Develop customer loyalty programs
  • Analyze customer data
  • Resolve customer issues

Education

University of California, Los Angeles Anderson School of Management, California
Bachelor of Arts in Business Management, May, 2020

Skills

Flexibility
Adaptability
Reporting
Database Management
Communication.
Time Management
Sales
Data Entry
Harry Irving 259 Ridge Drive, Eagle Harbor, MD 20608
[email protected]
727-781-5054

Employment history

Chief Customer Care, Deloitte New York City, New York
March 2023 – Present
  • Analyze customer data
  • Resolve customer issues
  • Process customer orders and payments
Associate Customer Care, Bain & Company Boston, Massachusetts
March 2022 – February 2023
  • Develop customer service strategies and procedures
  • Maintain customer records
  • Develop customer service policies
Jr. Customer Care, KPMG New York City, New York
March 2021 – February 2022
  • Manage customer service staff
  • Develop customer service policies
  • Monitor customer feedback

Education

Stanford Graduate School of Business, Stanford, California
Bachelor of Science in Business Economics, January, 2021

Skills

Negotiation
Strategic Thinking
Teamwork
Self-Motivation
Inventory Management
Quality Assurance
Telephone Skills
Data Entry
Max Irving 444 Highview Drive, Prophetstown, IL 61277
[email protected]
716-504-0715

Professional Summary

 Dynamic customer service professional with extensive experience in business management. Skilled in resolving customer inquiries quickly and efficiently, while providing high-quality customer service. 

Employment history

Senior Customer Care, PwC New York City, New York
January 2013 – Present
  • Respond to customer inquiries and complaints
  • Monitor customer feedback
  • Implement customer service initiatives
Customer Care, Bain & Company Boston, Massachusetts
January 2012 – December 2012
  • Resolve customer issues
  • Provide excellent customer service
  • Respond to customer inquiries and complaints
Jr. Customer Care, McKinsey & Company New York City, New York
January 2011 – December 2011
  • Implement customer service initiatives
  • Create customer service reports
  • Monitor customer feedback

Education

University of Michigan Ross School of Business, Ann Arbor, Michigan
Master of Science in Business Management, November, 2010
University of Michigan Ross School of Business, Ann Arbor, Michigan
Bachelor of Science in Business Economics, November, 2006

Skills

Process Improvement
Quality Assurance
Time Management
Written Communication
Point of Sale
Product Knowledge
Inventory Management
Typing
Dale Ingram 383 Willow Park, Meadow Lake, NM 87031
[email protected]
873-443-8322

Employment history

Senior Customer Care, Bain & Company Boston, Massachusetts
July 2023 – Present
  • Develop customer loyalty programs
  • Train customer service staff
  • Process customer orders and payments
Associate Customer Care, Accenture Chicago, Illinois
July 2022 – June 2023
  • Respond to customer inquiries and complaints
  • Provide excellent customer service
  • Develop customer loyalty programs
Entry Level Customer Care, Ernst & Young New York City, New York
February 2021 – June 2022
  • Develop customer loyalty programs
  • Maintain customer records
  • Implement customer service initiatives

Education

Columbia Business School, New York, New York
Doctor of Science in Accounting, December, 2020
Columbia Business School, New York, New York
Bachelor of Arts in Human Resources Management, December, 2016

Skills

Training
Communication
Networking
Attention to Detail
Telephone Skills
Merchandising
Conflict Resolution
Microsoft Office

Not in love with this template? Browse our full library of resume templates

customer care Job Descriptions; Explained

If you're applying for an customer care position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

1

customer care

  • Handling customer enquiries in regards to high bill and carbon tax.
  • Analysing customer inquiry in order determine quickly incase it needs to be transfered to a relevent department.
  • Changing plans and offers to satify customer requirement.
  • Organising an installment plan based on the customer need and with in company’s guidline.
  • Raising sales by giving information about the different discounts and services offered by the complany.
  • Building a trust and rapport with a customer.
2

customer care

  • Help customers with questions.
  • Give information to customers on different products.
  • Take reservation orders.
  • Banking daily sales.
3

customer care

  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. 
  • Review claims adjustments with dealers, examining claims and approving or disapproving dealers’ claims.
  • Getting orders of stores using  Microsoft Outlook.
  • Answering store concerns.
4

customer care

  • Answer incoming calls from customers and potential customers.
  • Handle billing inquiries and account issues.
  • Setup new accounts and troubleshoot issues with existing accounts. 
  • Do number port outs and port ins
  • Write loop orders for other Telecommunication companies.
5

customer care

  • deal directly with customers either by telephone, electronically or face to face.
  • respond promptly to customer inquiries.
  • handle and resolve customer complaints.
  • obtain and evaluate all relevant information to handle product and service inquiries.
  •  obtain and evaluate all relevant information to handle product and service inquiries 
  • process orders, forms, applications and requestsorganize workflow to meet customer timeframes

customer care Job Skills

For an customer care position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

  • Data Entry
  • Customer Service
  • Microsoft Office
  • Telephone Skills
  • Cash Handling
  • Product Knowledge
  • Inventory Management
  • Typing
  • Sales
  • Retail
  • Merchandising
  • Point of Sale
  • Problem Solving
  • Organization
  • Time Management
  • Troubleshooting
  • Quality Assurance
  • Conflict Resolution
  • Scheduling
  • Communication.

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

  • Communication
  • Interpersonal
  • Leadership
  • Time Management
  • Problem Solving
  • Decision Making
  • Critical Thinking
  • Creativity
  • Adaptability
  • Teamwork
  • Organization
  • Planning
  • Public Speaking
  • Negotiation
  • Conflict Resolution
  • Research
  • Analytical
  • Attention to Detail
  • Self-Motivation
  • Stress Management
  • Collaboration
  • Coaching
  • Mentoring
  • Listening
  • Networking
  • Strategic Thinking
  • Negotiation
  • Emotional Intelligence
  • Adaptability
  • Flexibility
  • Reliability
  • Professionalism
  • Computer Literacy
  • Technical
  • Data Analysis
  • Project Management
  • Customer Service
  • Presentation
  • Written Communication
  • Social Media
  • Troubleshooting
  • Quality Assurance
  • Collaboration
  • Supervisory
  • Risk Management
  • Database Management
  • Training
  • Innovation
  • Documentation
  • Accounting
  • Financial Management
  • Visualization
  • Reporting
  • Business Acumen
  • Process Improvement
  • Documentation
  • Relationship Management.

How to Improve Your customer care Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Roy Robinson 293 Dogwood St., Calhoun, KY 42327

Professional Summary

 An experienced customer care professional with a passion for delivering excellent service. Proven track record of success in business management, with a focus on customer satisfaction and retention. 

Employment history

Senior Customer Care, Microsoft Redmond, Washington
August 2012 – Present
  • Implement customer service initiatives
  • Develop customer service policies
  • Process customer orders and payments
Associate Customer Care, PwC New York City, New York
August 2011 – July 2012
  • Train customer service staff
  • Manage customer service staff
  • Develop customer loyalty programs
Entry Level Customer Care, Accenture Chicago, Illinois
August 2010 – July 2011

    Education

    Columbia Business School, New York, New York
    Bachelor of Science in Business Management, June, 2010

    Skills

    Critical Thinking
    Adaptability
    Data Analysis
    Presentation
    Troubleshooting
    Cash Handling
    Quality Assurance
    Scheduling

    Include your Contact Information and Job Descriptions

    Missing job descriptions lessens your chances of getting hired.

    Key Insights
    • Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
    • Keep job descriptions short but don't just list your jobs.
    • Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

    How to Optimize Your customer care Resume

    Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

    Luke Patterson 909 Creekwood Drive, Jeffers, MT 59729
    [email protected]
    864-868-6524

    Employment history

    Senior Customer Care, IBM San Francisco, California
    January 2011 – May 2022
    • Deveop custoemr loyalty programs
    • Manage custoemr service staff
    • Maintain custoemr records
    Associate Customer Care, Deloitte New York City, New York
    August 2009 – December 2010
    • Manage customer service staffs
    • Implements customer service initiatives
    • Maintains customer record's
    Jr. Customer Care, Deloitte New York City, New York
    August 2008 – July 2009
    • Analize customer data
    • Creat customer service reports
    • Maintaine customer records

    Education

    University of Chicago Booth School of Business, Chicago, Illinois
    Bachelor of Science in Business Management, June, 2008

    Skills

    Computer Literacy
    Troubleshooting
    Emotional Intelligence
    Creativity
    Inventory Management
    Organization
    Sales
    Conflict Resolution

    Correct Grammar and Address Gap Years in Your Resume

    Don't leave unexplained gaps in your work history.

    Key Insights
    • When explaining gaps in your employment section, start by being honest.
    • Elaborate on the gap and show that you never stopped learning.
    • Explain and elaborate any gap in your work history by highlighting new skills.

    customer care Cover Letter Example

    A cover letter can be a valuable addition to your job application when applying for an customer care position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.



    Nate
    Johnson
    [email protected]
    728-130-7168
    619 Oakwood Avenue, Terra Alta, WV
    26764

    Senior Customer Care
    Bain & Company
    Boston, Massachusetts

    Esteemed Recruitment Team


    I am writing to express my interest in the Senior Customer Care role at Bain & Company. As a Customer Care with 14 years of experience, I am confident that I possess the necessary skills and qualifications to excel in this position.


    Throughout my life, I have been passionate about Financial Management and have pursued opportunities to make a difference in this field. My experience in various areas, not just in Business Management, has given me the opportunity to develop my skills in Analytical and Strategic Thinking, which I am excited to apply to the role at Bain & Company. I am eager to work with a team that shares my values and to help your organization achieve its well determined goals.


    I am elated about the opportunity to join a team that shares my passion for this field, and values collaboration and innovation. I am confident that together we can overcome whatever tests and challenges are put on our way.


    With gratitude,
    Nate Johnson
    728-130-7168
    [email protected]

    Nate Johnson






    Showcase your most significant accomplishments and qualifications with this cover letter.
    Personalize this cover letter in just few minutes with our user-friendly tool!

    last guy

    Build your Resume in 15 minutes

    Give yourself the best chance of standing out from the competition!

    Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.