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claims supervisor: Resume Samples & Writing Guide
Employment history
Senior Claims Supervisor, Nationwide Columbus, Ohio
September 2015 – Present
- Liaise with other departments to ensure customer satisfaction
- Prepare and present claims reports to management
- Assist with claims audits and investigations
Claims Supervisor, AIG New York, New York
September 2014 – August 2015
- Resolve complex claims issues
- Develop and implement strategies to improve claims processes
- Analyze claims data and provide reports to management
Entry Level Claims Supervisor, State Farm Bloomington, Illinois
February 2014 – August 2014
- Monitor and review the performance of claims adjusters
- Ensure timely and accurate customer service
- Ensure compliance with insurance laws and regulations
Education
University of Pennsylvania, Philadelphia, Pennsylvania
Insurance Law, December, 2013
Skills
Strategic Thinking
Creativity
Time Management
Business Acumen
System Administration
Auditing
Claims Processing
Computer Literacy
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Employment history
Lead Claims Supervisor, Travelers Hartford, Connecticut
December 2022 – Present
- Monitor and review customer feedback
- Develop and implement strategies to improve claims processes
- Facilitate dispute resolution between customers and adjusters
Claims Supervisor, Travelers Hartford, Connecticut
July 2021 – November 2022
- Resolve complex claims issues
- Monitor and review customer feedback
- Monitor the accuracy and timeliness of claims processing
Jr. Claims Supervisor, Progressive Mayfield Village, Ohio
December 2020 – June 2021
- Facilitate dispute resolution between customers and adjusters
- Prepare and present claims reports to management
- Resolve complex claims issues
Education
University of Washington, Seattle, Washington
Doctor of Science in Risk Management, November, 2020
University of Washington, Seattle, Washington
Bachelor of Arts in Insurance and Financial Services, November, 2016
Skills
Visualization
Conflict Resolution
Professionalism
Listening
Actuarial Analysis.
Quality Assurance
Data Analysis
Project Management
Employment history
Chief Claims Supervisor, Liberty Mutual Boston, Massachusetts
July 2018 – Present
- Assist with claims audits and investigations
- Liaise with other departments to ensure customer satisfaction
- Supervise and manage a team of claims adjusters
Claims Supervisor, Liberty Mutual Boston, Massachusetts
July 2017 – June 2018
- Assist with claims audits and investigations
- Analyze claims data and provide reports to management
- Monitor and review the performance of claims adjusters
Junior Claims Supervisor, Travelers Hartford, Connecticut
July 2016 – June 2017
- Prepare and present claims reports to management
- Supervise and manage a team of claims adjusters
- Monitor the accuracy and timeliness of claims processing
Education
University of Illinois, Urbana, Illinois
Doctor of Science in Accounting and Insurance, May, 2016
University of Illinois, Urbana, Illinois
Bachelor of Science in Business Administration and Insurance, May, 2012
Skills
Problem Solving
Adaptability
Strategic Thinking
Computer Literacy
Business Acumen
Actuarial Analysis.
Database Management
Financial Management
Employment history
Jr. Claims Supervisor, Liberty Mutual Boston, Massachusetts
February 2022 – November 2022
- Liaise with other departments to ensure customer satisfaction
- Monitor and review customer feedback
- Facilitate dispute resolution between customers and adjusters
Education
Georgia State University, Atlanta, Georgia
Bachelor of Arts in Insurance and Risk Management, December, 2021
Skills
Training
Professionalism
Interpersonal
Research
Reporting
Project Management
Business Acumen
Computer Literacy
Professional Summary
A highly organized and detail-oriented professional with extensive experience in the insurance field. Proven track record of successfully supervising claims and ensuring customer satisfaction.
Employment history
Lead Claims Supervisor, Allstate Northbrook, Illinois
December 2011 – Present
- Handle escalated customer inquiries
- Train and mentor new claims adjusters
- Liaise with other departments to ensure customer satisfaction
Claims Supervisor, MetLife New York, New York
December 2010 – November 2011
- Resolve complex claims issues
- Monitor and review the performance of claims adjusters
- Facilitate dispute resolution between customers and adjusters
Junior Claims Supervisor, Travelers Hartford, Connecticut
May 2010 – November 2010
- Facilitate dispute resolution between customers and adjusters
- Monitor the accuracy and timeliness of claims processing
- Handle escalated customer inquiries
Education
Georgia State University, Atlanta, Georgia
Insurance Claims Adjusting, March, 2010
Skills
Presentation
Leadership
Problem Solving
Research
Computer Literacy
Database Management
Claims Processing
Documentation
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claims supervisor Job Descriptions; Explained
If you're applying for an claims supervisor position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.
When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.
1
claims supervisor
- Provide advice to claims reception department and registration officers to segregate claims properly based on policy.
- Provide expertise to claims entry officers to ajudicate claims as per polciy terms and conditions.
- Coordinate with insurance company for health care providers payments
- Conduct weekly meeting with Claims entry officers to enhance the quality of daily task and improve daily productions.
- Prepare cliams processed reports and dispatch processed claims to insurance company for payments.
- Notify claims processed report and payment bank trnafer copy to providers.
- Generate and report weekly and monthly production reports to Claims manager.
2
claims supervisor
- Led a team of 5 – 7 claims representatives
- Reviewed claims for proper coverage, evaluation and disposition.
- Trained new representatives in all aspects of claims handling, software usage, evaluation, negotiation and settlement practices.
- Interviewed prospective applicants for open positions when applicable.
- Created individualized performance improvement plans when necessary.
3
claims supervisor
- Verified customer details and lodged claim as a process initiation.
- Interviewed insured, claimants, and witnesses and collected information
- Approved and processed assessment reports and invoices for motor and property.
- Identified the possibilities of coverage and taken cogitative decisions.
- Arranged emergency assistance for the customers in a religious manner.
- Developed and maintained working relationships with other claims professionals.
4
claims supervisor
- Organize and coordinate work activities to maximize resources and exceed production standards
- Identify and Recommend process improvements to streamline operations and create efficiencies
- Prepare stats and summaries for monthly / quarterly reports
- Demonstrate creativity in evaluating alternatives and recommending solutions in order to exceed customer expectations
- Increase efficiency and promote opportunities for cost savings by collaborating with other departments on process improvement projects
5
claims supervisor
- Trained, supervised, and monitored performance of examiners processing property claims filed against the City of New York.
- represented the Comptroller in court and moderated 50-H in house hearings with claimants.
- Reviewed auto and property loss appraisals, photographic evidence, police incident reports, in order to determined liability, and would authorize equitable settlements with carriers subrogating for the loss or directly with claimants when applicable to prevent costly litigation expenditures.
- Applied proficient technical skills in operating PenPro appraisal application, Windows XP, Word, and OAISIS claims management database.
claims supervisor Job Skills
For an claims supervisor position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.
How to include technical skills in your resume:
Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.
Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."
- Data Analysis
- Quality Assurance
- Database Management
- Project Management
- Troubleshooting
- Computer Literacy
- Risk Management
- Technical
- Business Acumen
- Process Improvement
- Reporting
- Financial Management
- Visualization
- System Administration
- Claims Processing
- Regulatory Compliance
- Insurance Underwriting
- Auditing
- Documentation
- Actuarial Analysis.
How to include soft skills in your resume:
Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.
Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.
- Communication
- Interpersonal
- Leadership
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Coaching
- Mentoring
- Listening
- Networking
- Strategic Thinking
- Negotiation
- Emotional Intelligence
- Adaptability
- Flexibility
- Reliability
- Professionalism
- Computer Literacy
- Technical
- Data Analysis
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Troubleshooting
- Quality Assurance
- Collaboration
- Supervisory
- Risk Management
- Database Management
- Training
- Innovation
- Documentation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Documentation
- Relationship Management.
How to Improve Your claims supervisor Resume
Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.
William Edwards
910 Cherrywood Avenue, Williamstown, WV 26187Employment history
Chief Claims Supervisor, USAA San Antonio, Texas
October 2013 – May 2022
- Resolve complex claims issues
- Ensure compliance with insurance laws and regulations
- Supervise and manage a team of claims adjusters
Associate Claims Supervisor, Progressive Mayfield Village, Ohio
October 2012 – September 2013
- Facilitate dispute resolution between customers and adjusters
- Develop and implement strategies to improve claims processes
- Supervise and manage a team of claims adjusters
Jr. Claims Supervisor, Travelers Hartford, Connecticut
October 2011 – September 2012
- Assist with claims audits and investigations
- Develop and implement strategies to improve claims processes
- Handle escalated customer inquiries
Education
University of Wisconsin, Madison, Wisconsin
Master of Science in Accounting and Insurance, August, 2011
University of Wisconsin, Madison, Wisconsin
Bachelor of Science in Insurance, August, 2007
Skills
Database Management
Research
Collaboration
Business Acumen
Data Analysis
Regulatory Compliance
Auditing
Quality Assurance
Provide your Contact Information and Address Year Gaps
Always explain any gaps in your work history to your advantage.
Key Insights- Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
- Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.
How to Optimize Your claims supervisor Resume
Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.
Professional Summary
Highly experienced and knowledgeable Claims Supervisor in the Insurance field with expertise in process improvement, customer service, and conflict resolution. Proven success in leading teams to meet and exceed organizational goals.
Employment history
Lead Claims Supervisor, USAA San Antonio, Texas
November 2010 – Present
- Train and menter new claims adjusters
- Handel escalated customer inquirys
- Monitor the accuracey and timliness of claims proccesing
Associate Claims Supervisor, USAA San Antonio, Texas
June 2009 – October 2010
- Prepair and preasent clames reports to mangement
- Mointor the accracy and timelyness of clames processin
- Liase with other departemnts to ensue cusotmer satisfacion
Entry Level Claims Supervisor, Nationwide Columbus, Ohio
November 2008 – May 2009
- "I saw the dog running across the street
- I saw the dog running acros the street.
Education
University of Wisconsin, Madison, Wisconsin
Doctor of Science in Insurance, September, 2008
University of Wisconsin, Madison, Wisconsin
Bachelor of Science in Business Administration and Insurance, September, 2004
Skills
Social Media
Organization
Planning
Computer Literacy
Insurance Underwriting
Quality Assurance
Business Acumen
Documentation
Include Job Descriptions and Avoid Bad Grammar
Avoid sending a wrong first impression by proofreading your resume.
Key Insights- Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
- Before submitting your resume, double check to avoid typos.
claims supervisor Cover Letter Example
A cover letter can be a valuable addition to your job application when applying for an claims supervisor position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.
Senior Claims Supervisor
USAA
San Antonio, Texas
USAA
San Antonio, Texas
Greetings USAA Recruitment Team
I am a highly motivated Claims Supervisor with 9 years of experience in Insurance. I am excited to submit my application for the Senior Claims Supervisor position at USAA, where I believe my skills and expertise would be an excellent fit.
Throughout my life, I have been passionate about Business Development and have pursued opportunities to make a difference in this field. My experience in various areas, not just in Insurance, has given me the opportunity to develop my skills in Strategic Thinking and Creativity, which I am excited to apply to the role at USAA. I am eager to work with a team that shares my values and to help your organization achieve its well determined goals.
I appreciate the time and consideration you have given my application. I am confident that if we work together we could achieve great things and so I look forward to the opportunity to join your team.
Best regards,
Quintin Allen
944-391-8340
[email protected]
Quintin Allen
Showcase your most significant accomplishments and qualifications with this cover letter.
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Build your Resume in 15 minutes
Give yourself the best chance of standing out from the competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.