Use This TemplateAndrew Smith
Phone:
(000) 000-0000
Email:
[email protected]
Address:
287 Custer Street, Hopewell, PA 00000
Professional Summary
Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.
Employment history
May. 2019 – Sep. 2019
Orlandochester, Delaware
CALL CENTER AGENT, Koss LLC
- Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
- Observe signal lights on switchboards, and dial or press buttons to make connections.
- Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.
- Suggest and check alternate spellings, locations, and/or listing formats to customers lacking details or complete information.
- Provide assistance for customers with special billing requests.
- Calculate and quote charges for services such as long-distance connections.
- Monitor automated systems for placing collect calls and intervene for a callers needing assistance.
- Promote company products, services, and savings plans when appropriate.
Jun. 2017 – Oct. 2018
Smithville, Minnesota
DIRECT SALES AGENT, Heathcote, Wiza and Jacobi
- Deliver merchandise and collect payment.
- Write and record orders for merchandise or enter orders into computers.
- Explain products or services and prices and demonstrate use of products.
- Contact customers to persuade them to purchase merchandise or services.
- Arrange buying parties and solicit sponsorship of such parties to sell merchandise.
- Explain products or services and prices, and answer questions from customers.
- Obtain customer information such as name, address, and payment method, and enter orders into computers.
- Record names, addresses, purchases, and reactions of prospects contacted.
- Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
Education
May. 2016
High School Diploma: HIGH SCHOOL
- East Feil University - North Leonelburgh, Delaware
Jun. 2011
MIDDLE SCHOOL: MIDDLE SCHOOL
- Northern California Academy - New Chasestad, Alaska
Skills
WORD EXCEL
Experienced
Excellent Customer Service
Experienced
Online Marketing
Skillful
Andrew Smith
Phone:
(000) 000-0000
Email:
[email protected]
Address:
287 Custer Street, Hopewell, PA 00000
Professional Summary
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with good communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service role where I can get more experience to add immediate value to an organization.
Employment history
Dec. 2019 – Present
Lake Wilfredotown, New Hampshire
Call Center Agent, Douglas Inc
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
- Observe signal lights on switchboards, and dial or press buttons to make connections.
- Suggest and check alternate spellings, locations, and/or listing formats to customers lacking details or complete information.
- Update directory information.
Sep. 2018 – Dec. 2018
Aundreamouth, Texas
Chef, Mraz, Beahan and Weber
- Check the quality of raw or cooked food products to ensure that standards are met.
- Monitor sanitation practices to ensure that employees follow standards and regulations.
- Check the quantity and quality of received products.
- Supervise or coordinate activities of cooks or workers engaged in food preparation.
- Prepare and cook foods of all types, either on a regular basis or for special guests or functions.
- Meet with sales representatives to negotiate prices or order supplies.
- Count money and make bank deposits.
- Establish standards for personnel performance and customer service.
Education
Jul. 2015
Bachelor of Science: Environmental Sciences
- North Gutkowski Institute - New Brendon, Michigan
Sep. 2008
High School Diploma
- East Aufderhar Institute - Hollihaven, Iowa
Skills
Office Software
Skillful
Customer Service
Experienced
Billingue
Skillful
Professional Summary
Talented, sales-driven, recognized expert in the fields of direct sales and partner channel sales management. Equipped with 5+ years of experience in the areas of sales, marketing, business operations and development. Eager to advance my career and obtain a sales director position within a reputable, growth-oriented company.
Employment history
Call Center Agent, Ortiz Group. East Derickborough, North Dakota
Dec. 2017 – Present
- Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.
- Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
- Obtain customer information such as name, address, and payment method, and enter orders into computers.
- Record names, addresses, purchases, and reactions of prospects contacted.
- Adjust sales scripts to better target the needs and interests of specific individuals.
Customer Service/Sales Agent, Lindgren LLC. Ricemouth, Delaware
Nov. 2016 – May. 2017
- Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
- Calculate and quote charges for services such as long-distance connections.
- Promote company products, services, and savings plans when appropriate.
Education
Bahringer Institute, West Demetrius, New Hampshire
Associate of Science, Accounting Technology, Mar. 2014
Skills
Online Marketing
Experienced
Project Management
Skillful
Multitasking
Expert
Not in love with this template? Browse our full library of resume templates
Build your resume in 15 minutes
Use professional field-tested resume
templates that follow the exact resume rules employers look for.
Related Resumes & Cover Letters
More Job Descriptions for call center agent Resumes
1
call center agent
- Educated customers on product and service details and information.
- Provided effective and timely resolutions of a range of customer inquiries.
- Responded to customer inquiries requests; resolved issues efficiently and professionally.
- Interrupt busy lines if an emergency warrants.
2
call center agent
- educated costumers on products and service details and information
- promoted available products and services to costumers during service, account management and order calls
- Research, identify, and resolve customer complaints using applicable software
- Process orders, forms, and application
- Route calls to appropriate resources
3
call center agent ( non voice account)
- Office Admin
- We provide customer service. However, without using our voice. Instead of the phone,I use computer applications and online platforms. I use email, chat and social media accounts to communicate with prospects and existing customers.
- Meet with parents and guardians to discuss their children’s progress and to determine priorities for their children and their resource needs
- Provide disabled students with assistive devices, supportive technology, and assistance accessing facilities such as restrooms
4
call center agent
- Managed large amounts on inbound calls in a timely manner.
- Followed call center “script” when handling difficult topics
- Build sustainable relationships and engage customers by going the extra mile.
- Inform callers by explaining procedures; answering questions; providing information.
5
call center agent
- Identify correct and potential customer by performing manual outbound calls.
- Kept customer account information current and accurate by preparing, completing and processing forms and database changes.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Transfer correct or potential customer to collection agent when information has been gathered.
Suggested Reading:
Related Articles
4 Ways a Career Test Can Jump-Start Your Future (and Help Your Resume)
If you’re looking for a fresh path or a new passion, a career test could help you find it. You can take these tests online, in the comfort of your...
Avoid These 3 Resume Mistakes at All Costs
Your resume is your first impression for a prospective employer. The way you present yourself in that little document can make or break you – it can clinch you an...
Resume Design Tips and Tricks
Creating a resume that stands out from the rest doesn’t have to be rocket science. With just a few tips and tricks, you can make your professional resume a shining...