
Professional Summary
Current student and Cast Member with Regal Cinemas with close to 4 years’ experience delivering a high-level of customer service to guests. Consistently ensure customers feel welcomed and accepted; Anticipate guest needs. Adept with the following tasks: Customer service policies, sanitation protocol for lobby, theaters and concessions. Adept in opening and closings procedures, as well as day to day operations, including high volume events. I am highly experienced in the programs used at Regal, and the overall operations of the theater. Well versed in all associated programs used at Regal. I am currently seeking a management role within a reputable, growth-oriented organization.
Employment history
Floor Staff, Cronin-Parisian. South Elitown, Utah
Nov. 2016 – Present
- Ticket sales in a courteous and friendly manor.
- Receive customers' orders and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders.
- Replenish foods at serving stations.
- Cook food or prepare food items, such as chicken sandwiches, burgers, chicken tenders, etc.
- Completed self inventory in a timely manor.
- Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
- Clean and sanitize counters, stainless steel metal surfaces, and other equipment, and clean drains, and soda fountain equipment. while following standard safety procedures and company guidelines.
- clean and maintain the theater equipment.
- Received Star Performer of the Month for June 2016.
- Assisted in Opening the Regal Laurel Towne Centre 12 Location.
- Assisted managers in detail cleaning on Wednesday mornings.
Bus Person, Altenwerth Group. East Alimouth, Delaware
Aug. 2015 – Sep. 2015
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
- Clean tables or counters after patrons have finished dining.
- Prepare tables for meal periods, including setting up items such as linens, silverware, and glassware.
- Stock service areas with supplies such as coffee, food, tableware, and linens.
- Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.
- Fill salt, pepper, sugar, cream, condiment, and napkin containers, as per expected volume.
Education
East McClure, Kshlerintown, North Dakota
Cyber Security/Troubleshooting and Computer Repair, Present
North Purdy, West Josef, Florida
High School Diploma, Jul. 2015
Skills
Technology
Leadership
Conflict Resolution
Ability to Work Under Pressure
Russian Linguistics
Teamwork
Customer service, sales and completing assigned tasks
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1
bus person/expediter
- Cleared dishes after guests departed and took table wear to dish pit
- Sanitized each table area to prepare for next guests
- Monitored guests areas and responded to requests or cleaning needs promptly
- Stocked basic needs for restuarant such as ice,cups, and dishes.
- Go-to busser trainer. Trained new bussers on managing the floor and produced excellent bussers who were strategically placed on busy days in order to effectively handle the rush.
- Assisted waiters in the preparation and delivery of food in a timely manner
2
bus person
- Serve Food and Beverage Items to the Guest room.
- Doing FIFO System in every items, Decoy system must be followed.
- Engaging with the guest to create memorable experience.
- Cleaned tables or counters after patrons finished dining.
3
bus person
- Perform service tasks such as clearing tables and serving food and drinks when necessary
- Estimate food and beverage consumption to anticipate amounts to be purchased
- Look after upwards of 100 customers a night
- Work in tandem with an average of three servers to ensure efficient customer service
- Strong multi-tasking skills; recognized by management for excelling in timely service
- Trained two new hires in proper policies and procedure while also taking care of customers
- Accomplished listener; communicates with Maitre’D every shift to guarantee correct table seatings
4
bus person/ porter
- Serving appetisers to customers
- Clearing and resetting tables
- Retrieve customers meals from kitchen
- Restaurant clean up
5
bus person
- Prepare tables for meal periods, including setting up items such as linens, silverware, and glassware.
- Fill salt, pepper, sugar, cream, condiment, and napkin containers, as per expected volume.