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airline customer service agent: Resume Samples & Writing Guide

Earl Wilson

123 Pine Valley Avenue, Apple Valley, UT 84737
[email protected]
844-775-3661

Employment history

Senior Airline Customer Service Agent, FedEx Memphis, Tennessee
February 2017 – Present
  • Resolve customer service issues
  • Ensure compliance with safety regulations
  • Monitor customer feedback
Associate Airline Customer Service Agent, UPS Atlanta, Georgia
February 2016 – January 2017
  • Handle customer inquiries and complaints
  • Respond to customer inquiries via telephone, email, or in person
  • Ensure customer satisfaction
Jr. Airline Customer Service Agent, Southwest Airlines Dallas, Texas
August 2015 – January 2016
  • Provide assistance with boarding, seating, and baggage
  • Maintain knowledge of airline products and services
  • Ensure compliance with safety regulations

Education

Georgia Institute of Technology, Atlanta, Georgia
Master of Science in Supply Chain Management, June, 2015
Georgia Institute of Technology, Atlanta, Georgia
Bachelor of Science in Transportation Security, June, 2011

Skills

Training
Conflict Resolution
Listening
Planning
Quality Control
Aircraft Performance
Airline Reservation Systems
Flight Safety

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Jonathan Upton

541 Greenwood Avenue, Delhi, MN 56283
[email protected]
762-955-6984

Employment history

Lead Airline Customer Service Agent, Port of New York and New Jersey New York, New York
January 2016 – Present
  • Monitor customer feedback
  • Ensure compliance with safety regulations
  • Maintain customer service standards
Airline Customer Service Agent, Port of Los Angeles Los Angeles, California
June 2015 – December 2015
  • Assist customers with flight scheduling, ticketing, and baggage
  • Maintain customer service standards
  • Assist with check-in procedures
Junior Airline Customer Service Agent, BNSF Railway Fort Worth, Texas
June 2014 – May 2015
  • Maintain customer service standards
  • Monitor customer service performance
  • Handle customer inquiries and complaints

Education

University of California, Berkeley, California
Heavy Equipment Operator Certificate, April, 2014

Skills

Leadership
Problem Solving
Communication
Data Analysis
Scheduling
Aircraft Systems
Aircraft Performance
Airline Security
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Francis Hall

644 Bayview St., Watertown, MN 55388
[email protected]
908-586-4380

Employment history

Lead Airline Customer Service Agent, Port of New York and New Jersey New York, New York
July 2016 – Present
  • Provide assistance with boarding, seating, and baggage
  • Handle customer inquiries and complaints
  • Maintain knowledge of airline products and services
Associate Airline Customer Service Agent, Port of New York and New Jersey New York, New York
December 2015 – June 2016
  • Ensure compliance with safety regulations
  • Assist with check-in procedures
  • Follow up with customers to ensure their satisfaction
Junior Airline Customer Service Agent, Port of New York and New Jersey New York, New York
December 2014 – December 2015
  • Monitor customer feedback
  • Follow up with customers to ensure their satisfaction
  • Respond to customer inquiries via telephone, email, or in person

Education

Georgia Institute of Technology, Atlanta, Georgia
Doctor of Philosophy in Transportation and Logistics Systems, November, 2014
Georgia Institute of Technology, Atlanta, Georgia
Bachelor of Science in Transportation Security, November, 2010

Skills

Reporting
Time Management
Documentation
Conflict Resolution
Interpersonal Communication
Quality Control
Flight Planning
Air Traffic Control
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Xaviero Long

526 Pleasant Valley Drive, Rio, IL 61472
[email protected]
656-865-6533

Employment history

Chief Airline Customer Service Agent, Port of New York and New Jersey New York, New York
March 2016 – Present
  • Process ticketing and reservations
  • Ensure compliance with safety regulations
  • Provide assistance with boarding, seating, and baggage
Associate Airline Customer Service Agent, Amtrak Washington, D.C.
March 2015 – February 2016
  • Provide assistance with boarding, seating, and baggage
  • Provide accurate information about airline policies and procedures
  • Assist customers with flight scheduling, ticketing, and baggage
Junior Airline Customer Service Agent, Greyhound Lines Dallas, Texas
March 2014 – February 2015
  • Resolve customer service issues
  • Provide assistance with boarding, seating, and baggage
  • Assist customers with flight scheduling, ticketing, and baggage

Education

University of Texas at Austin, Austin, Texas
Doctor of Philosophy in Transportation and Logistics Systems, January, 2014
University of Texas at Austin, Austin, Texas
Bachelor of Science in Transportation Security, January, 2010

Skills

Strategic Thinking
Innovation
Documentation
Negotiation
Aviation Technology.
Trouble Shooting
Flight Safety
Airline Ticketing
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Ursula Patterson

299 Mountain View Road, Fearrington Village, NC 27312
[email protected]
665-634-1670

Professional Summary

 Highly experienced Airline Customer Service Agent with extensive knowledge of the transportation industry. Committed to providing excellent customer service and ensuring a safe and comfortable flight experience for all passengers. 

Employment history

Lead Airline Customer Service Agent, Amtrak Washington, D.C.
July 2009 – Present
  • Maintain customer service standards
  • Monitor customer service performance
  • Assist with check-in procedures
Airline Customer Service Agent, Greyhound Lines Dallas, Texas
December 2008 – June 2009
  • Maintain customer service standards
  • Ensure customer satisfaction
  • Maintain knowledge of airline products and services
Junior Airline Customer Service Agent, BNSF Railway Fort Worth, Texas
June 2008 – November 2008
  • Ensure customer satisfaction
  • Process ticketing and reservations
  • Assist with check-in procedures

Education

University of Texas at Austin, Austin, Texas
Bachelor of Science in Supply Chain Management, April, 2008

Skills

Social Media
Technical
Accounting
Customer Service
Aircraft Weight and Balance
Airline Ticketing
Airline Reservation Systems
Data Entry
Use This airline customer service agent Resume Template

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airline customer service agent Job Descriptions; Explained

If you're applying for an airline customer service agent position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

1

airline customer service agent

  • Assisting guests with self check in and bag drop.
  • Monitoring hand luggage and ensuring the correct weight is being carried and the correct fees applied if not.  
  • Maintaining safety and security in and around the terminals. 
  • Assisting guests in the terminal with general queries 
  • Conflict management. 
  • OTP management, ensuring all guests are checked in and through security on time. 

airline customer service agent Job Skills

For an airline customer service agent position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

  • Data Entry
  • Scheduling
  • Airline Regulations
  • Airline Ticketing
  • Airline Reservation Systems
  • Quality Control
  • Airline Security
  • Air Traffic Control
  • Interpersonal Communication
  • Aviation Maintenance
  • Flight Planning
  • Aircraft Systems
  • Flight Safety
  • Airline Dispatch
  • Trouble Shooting
  • Aviation Regulations
  • Aircraft Performance
  • Aircraft Weight and Balance
  • Customer Relations
  • Aviation Technology.

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

  • Communication
  • Interpersonal
  • Leadership
  • Time Management
  • Problem Solving
  • Decision Making
  • Critical Thinking
  • Creativity
  • Adaptability
  • Teamwork
  • Organization
  • Planning
  • Public Speaking
  • Negotiation
  • Conflict Resolution
  • Research
  • Analytical
  • Attention to Detail
  • Self-Motivation
  • Stress Management
  • Collaboration
  • Coaching
  • Mentoring
  • Listening
  • Networking
  • Strategic Thinking
  • Negotiation
  • Emotional Intelligence
  • Adaptability
  • Flexibility
  • Reliability
  • Professionalism
  • Computer Literacy
  • Technical
  • Data Analysis
  • Project Management
  • Customer Service
  • Presentation
  • Written Communication
  • Social Media
  • Troubleshooting
  • Quality Assurance
  • Collaboration
  • Supervisory
  • Risk Management
  • Database Management
  • Training
  • Innovation
  • Documentation
  • Accounting
  • Financial Management
  • Visualization
  • Reporting
  • Business Acumen
  • Process Improvement
  • Documentation
  • Relationship Management.

How to Improve Your airline customer service agent Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Virginia Nelson

968 Cypress Avenue, Camptown, VA 23851
[email protected]
709-420-5146

Employment history

Chief Airline Customer Service Agent, Port of New York and New Jersey New York, New York
June 2012 – May 2022
  • Provide accurate information about airline policies and procedures
  • Handle customer inquiries and complaints
  • Follow up with customers to ensure their satisfaction
Airline Customer Service Agent, Union Pacific Railroad Omaha, Nebraska
June 2011 – May 2012
  • Follow up with customers to ensure their satisfaction
  • Ensure customer satisfaction
  • Maintain customer service standards
Jr. Airline Customer Service Agent, Amtrak Washington, D.C.
June 2010 – May 2011

Education

University of California, Berkeley, California
Master of Science in Supply Chain Management, April, 2010
University of California, Berkeley, California
Bachelor of Science in Aviation Management, April, 2006

Skills

Written Communication
Coaching
Customer Service
Troubleshooting
Aircraft Performance
Scheduling
Quality Control
Flight Planning

Unexplained Year Gaps and Missing Job Experiences are a No-no

Gaps in your resume can prevent recruiters from hiring you if you don't explain them.

Key Insights
  • It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
  • Use the gap to talk about positive attributes or additional skills you've learned.
  • Be honest and straightforward about the gap and explain it using a professional summary.

How to Optimize Your airline customer service agent Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Ollie Green

639 Maplewood Avenue, Clayton, NC 27528

Professional Summary

 Highly experienced Airline Customer Service Agent with an in-depth knowledge of the transportation industry. Skilled in providing excellent customer service, problem-solving, and conflict resolution. 

Employment history

Lead Airline Customer Service Agent, Greyhound Lines Dallas, Texas
June 2011 – Present
  • Proces ticketing and reservatin
  • Handel customer inquirys and complaines
  • Ensures compliance with safety regulatons.
Airline Customer Service Agent, FedEx Memphis, Tennessee
June 2010 – May 2011
  • Provide assitance with boarding, seating, and baggage
  • Handel customer inquirys and complaints
  • Maintain customer service standerds
Jr. Airline Customer Service Agent, Greyhound Lines Dallas, Texas
June 2009 – May 2010
  • Rresolve customer servise issuse
  • Assit with check-in proceduers
  • Moniter customer feed back

Education

University of Texas at Austin, Austin, Texas
Master of Science in Transportation Planning and Engineering, April, 2009
University of Texas at Austin, Austin, Texas
Bachelor of Science in Aviation Management, April, 2005

Skills

Database Management
Accounting
Negotiation
Teamwork
Airline Dispatch
Quality Control
Interpersonal Communication
Data Entry

Avoid Spelling Mistakes and Include your Contact Information

Missing contact information prevents recruiters from understanding you're the best fit for the position.

Key Insights
  • Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
  • Make sure to use a professional email address as part of your contact information.
  • Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.

airline customer service agent Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an airline customer service agent position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.



Earl
Wilson

[email protected]
844-775-3661
123 Pine Valley Avenue, Apple Valley, UT
84737

Senior Airline Customer Service Agent
BNSF Railway
Fort Worth, Texas

Dear Hiring Committee


As an Airline Customer Service Agent with a proven track record of success in Transportation, I am excited to apply for the Senior Airline Customer Service Agent position at BNSF Railway. I believe that my skills and expertise would make a valuable contribution to your team.


My life experiences have taught me the importance of hard work, dedication, and collaboration. Whether it was on the work, or just personally, I have always been committed to pursuing my goals with passion and tenacity. I am confident that throughout all of these years I have gained the skills and expertise necessary to succeed in this role and be a great asset for BNSF Railway. I am eager to join a team that shares my values and work towards a common goal.


Thank you for considering my application for the Senior Airline Customer Service Agent position. I hope you will allow me to show you what I am capable of bringing to your organization and how we can work together to make an impact on the industry.


Bests,
Earl Wilson
844-775-3661
[email protected]

Earl Wilson






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Give yourself the best chance of standing out from the competition!

Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
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