5 Amazing help desk technician Resume Examples (Updated 2023) + Skills & Job Descriptions

help desk technician

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help desk technician: Resume Samples & Writing Guide

Employment history

Chief Help Desk Technician, Apple Cupertino, California

March 2020 – Present

Monitor system performance and troubleshoot issues
Follow up with customers to ensure their technical issues are resolved
Manage user accounts and passwords

Help Desk Technician, CVS Health Woonsocket, Rhode Island

October 2018 – February 2020

Follow up with customers to ensure their technical issues are resolved
Manage user accounts and passwords
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware

Junior Help Desk Technician, Microsoft Redmond, Washington

October 2017 – September 2018

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
Provide basic remote support and guidance to end users
Follow up with customers to ensure their technical issues are resolved

Education

Harvard University, Cambridge, Massachusetts

Bachelor of Arts in Human Resources Management, August, 2017

Skills

Professionalism

Innovation

Flexibility

Reliability

Virtualization

Active Directory

Network Troubleshooting

Computer Hardware

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Employment history

Lead Help Desk Technician, Amazon Seattle, Washington

April 2017 – Present

Monitor system performance and troubleshoot issues
Provide basic remote support and guidance to end users
Install, modify, and repair computer hardware and software

Associate Help Desk Technician, Walmart Bentonville, Arkansas

September 2016 – March 2017

Respond to customer inquiries via phone, email, and/or chat
Follow up with customers to ensure their technical issues are resolved
Provide basic remote support and guidance to end users

Entry Level Help Desk Technician, Bank of America Charlotte, North Carolina

September 2015 – August 2016

Monitor and respond quickly to requests received through the help desk
Provide basic remote support and guidance to end users
Manage user accounts and passwords

Education

Harvard University, Cambridge, Massachusetts

Master of Science in Accounting, July, 2015

Harvard University, Cambridge, Massachusetts

Bachelor of Science in Medical Office Administration, August, 2011

Skills

Self-Motivation

Negotiation

Collaboration

Listening

Technical Support

Troubleshooting

TCP/IP

LAN/WAN

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Professional Summary

Highly experienced Help Desk Technician with exceptional customer service and problem-solving skills. Proven ability to troubleshoot and resolve technical issues quickly and efficiently.

Employment history

Lead Help Desk Technician, Walmart Bentonville, Arkansas

December 2013 – Present

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
Manage user accounts and passwords
Assist in training users on new software and hardware

Help Desk Technician, Amazon Seattle, Washington

June 2013 – November 2013

Maintain and update customer information in the customer service database
Follow up with customers to ensure their technical issues are resolved
Provide basic remote support and guidance to end users

Jr. Help Desk Technician, Microsoft Redmond, Washington

November 2012 – May 2013

Maintain and update customer information in the customer service database
Follow up with customers to ensure their technical issues are resolved
Monitor and respond quickly to requests received through the help desk

Education

University of Michigan, Ann Arbor, Michigan

Master of Arts in Accounting, September, 2012

University of Michigan, Ann Arbor, Michigan

Bachelor of Arts in Business Administration, September, 2008

Skills

Time Management

Networking

Supervisory

Data Analysis

Cloud Computing

Data Backup

Virtualization

Networking

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Professional Summary

Help Desk Technician with extensive experience providing technical assistance and support to users. Proven ability to troubleshoot and resolve complex technical issues with a focus on customer satisfaction.

Employment history

Chief Help Desk Technician, Google Mountain View, California

December 2011 – Present

Assist in training users on new software and hardware
Maintain and update customer information in the customer service database
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities

Help Desk Technician, Bank of America Charlotte, North Carolina

June 2011 – November 2011

Monitor and respond quickly to requests received through the help desk
Diagnose and resolve technical hardware and software issues
Generate reports related to help desk activities

Junior Help Desk Technician, Apple Cupertino, California

December 2009 – May 2011

Follow up with customers to ensure their technical issues are resolved
Follow up with customers to ensure their technical issues are resolved
Provide basic remote support and guidance to end users

Education

University of Wisconsin, Madison, Wisconsin

Bachelor of Arts in Medical Office Administration, November, 2009

Skills

Reporting

Organization

Business Acumen

Database Management

LAN/WAN

Security

Software Troubleshooting

Data Backup

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Employment history

Senior Help Desk Technician, Microsoft Redmond, Washington

April 2016 – Present

Install, modify, and repair computer hardware and software
Assist in training users on new software and hardware
Manage user accounts and passwords

Help Desk Technician, Google Mountain View, California

April 2015 – March 2016

Assist in training users on new software and hardware
Monitor and respond quickly to requests received through the help desk
Follow up with customers to ensure their technical issues are resolved

Jr. Help Desk Technician, Apple Cupertino, California

April 2014 – March 2015

Monitor and respond quickly to requests received through the help desk
Manage user accounts and passwords
Provide basic remote support and guidance to end users

Education

Stanford University, Stanford, California

Accounting, February, 2014

Skills

Leadership

Flexibility

Conflict Resolution

Technical

Customer Service

Security

Troubleshooting

Windows

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help desk technician Job Descriptions; Explained

If you're applying for an help desk technician position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

help desk technician

Configured Exchange clients on all desktops for enterprise mails and messaging using outlook.
Performed routine works such as installation / upgrade of network software & hardware peripherals including network printers, plotters, scanners, etc.
Troubleshoot network connectivity problems in daily operations (physical layer interfaces and cabling standards and managed hardware & software problems.
Effectively executed backup operation function.

help desk technician

Provide timely solutions to users experiencing issues with software platforms, hardware, printer issues, server & network connectivity issues, and general instruction or guidance on the many utilized services and tools provided by the U.S. Army.
Implement and enforce security protocols including firewall configuration, encryption methods such as AES and SHA-256, physical controls, and provide training and guidance on data hygiene.
Identify and escalate patterns to potentially wide-scale outages and vulnerabilities, as well as other common software issues before they reach peak spread.
Image and maintain computer using Windows Active Directory, Microsoft System Center Configuration Manager, and PXE Boot.
Patch and update software, operating system, BIOS/UEFI configurations, and sometimes hardware platforms to minimize security vulnerabilities and maximize machine and user efficiency.
Provide thorough, metric-driven results utilizing the tracking platform Remedy while maintaining thorough records with step-by-step instructions on how the issue was resolved.
Ensure timely resolution of reported issues, with no issue going unresolved for more than 4 days from the time of its submission.

help desk technician

Assist in modifying the intranet
Assist Network admins when needed
Maintain a friendly, professional, goal-focused customer service while interacting with any and all users or members of my team.
Refer hardware or software problems to vendors or specialist technicians for service.

help desk technician

Provide telephone and in-person support to over 200 end users, troubleshooting, diagnosing, resolving, and documenting hardware, software, and network related technical issues.
Create, respond to, escalate, and close tickets. Track all outstanding tickets, working closely with Tier II Technician to ensure any problems are resolved in timely manner.
Document all technical issues. Highlight steps taken to remediate problems.
Worked with clients both in-store and on-site to install, troubleshoot, and repair technical problems for computer systems, including laptops, desktops, printers, modems, and monitors.
Provided telephone and e-mail technical support follow-up, recommending purchases as required.

help desk technician

Provided level 1 and 2 technical support to 150+ user across multiple states.
Ensured quick resolution user concerns and escalated more complex issues do higher Management.
Installed and maintained various network hardware, software, and computers.
Create, update, and distribute appropriate government forms for requests.

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help desk technician Job Skills

For an help desk technician position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Computer Hardware
Networking
Troubleshooting
Technical Support
Operating Systems
Customer Service
Software Installation
System Administration
Windows
Microsoft Office
Active Directory
LAN/WAN
TCP/IP
Firewalls
Virtualization
Security
Hardware Installation
Software Troubleshooting
Network Troubleshooting
Cloud Computing
Data Backup

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your help desk technician Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Employment history

Chief Help Desk Technician, Apple Cupertino, California

May 2022 – Present

Maintain and update customer information in the customer service database
Follow up with customers to ensure their technical issues are resolved
Diagnose and resolve technical hardware and software issues

Associate Help Desk Technician, Apple Cupertino, California

November 2021 – April 2022

Manage user accounts and passwords
Monitor system performance and troubleshoot issues
Maintain and update customer information in the customer service database

Junior Help Desk Technician, General Electric Boston, Massachusetts

April 2021 – October 2021

Education

University of Florida, Gainesville, Florida

Data Entry, March, 2021

Skills

Documentation

Decision Making

Computer Literacy

Reliability

Hardware Installation

Software Installation

Cloud Computing

Security

Include your Contact Information and Job Descriptions

Missing job descriptions lessens your chances of getting hired.

Key Insights

Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
Keep job descriptions short but don't just list your jobs.
Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

How to Optimize Your help desk technician Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Employment history

Lead Help Desk Technician, CVS Health Woonsocket, Rhode Island

November 2014 – May 2022

Trouble-shoot hardware n' software issue's
Follow-up wit' customers ta ensure their technical issues are resolved
Manage user account's 'n passwords

Associate Help Desk Technician, Apple Cupertino, California

June 2013 – October 2014

Diagnose and resolve technical hardware and softwares issues
Responds to customer inquiries via phone, emails, and/or chats
Maintains and updates customer informations in the customer service database

Jr. Help Desk Technician, Google Mountain View, California

December 2011 – May 2013

Trouble-shoot hardwere and softwere issues
Respond to customers inquirys via phone, email, and/or chat
Monitor and respond quickly too requests recieved through the help desk

Education

University of Maryland, College Park, Maryland

Office Administration, November, 2011

Skills

Professionalism

Presentation

Communication

Process Improvement

Software Troubleshooting

Software Installation

Cloud Computing

Troubleshooting

Correct Grammar and Address Gap Years in Your Resume

Don't leave unexplained gaps in your work history.

Key Insights

When explaining gaps in your employment section, start by being honest.
Elaborate on the gap and show that you never stopped learning.
Explain and elaborate any gap in your work history by highlighting new skills.

help desk technician Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an help desk technician position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Chief Help Desk Technician
UnitedHealth Group
Minnetonka, Minnesota

To the Hiring Team at UnitedHealth Group

I am writing to express my interest in the Chief Help Desk Technician role at UnitedHealth Group. As a Help Desk Technician with 6 years of experience in Administrative & Clerical, I am confident that I have the necessary skills and expertise to succeed in this position.

As someone who has always been driven by a desire to solve complex problems and make a difference in the world, I have pursued opportunities to learn and grow throughout my life. My experience in this field has equipped me with valuable skills such as Professionalism and Innovation that have planted in me a great work ethic. I am excited to apply these skills and my enthusiasm for Administrative & Clerical to the role and contribute to your organization's success.

I am elated about the opportunity to join a team that shares my passion for this field, and values collaboration and innovation. I am confident that together we can overcome whatever tests and challenges are put on our way.

Kind regards,
Cal Patterson
647-715-8843
cal.patterson@gmail.com

Cal Patterson

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