5 Amazing desk attendant Resume Examples (Updated 2023) + Skills & Job Descriptions

desk attendant

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desk attendant: Resume Samples & Writing Guide

Employment history

Senior Desk Attendant, Wyndham Hotels & Resorts Parsippany, New Jersey

November 2020 – Present

Answer incoming calls and respond to inquiries
Take messages and relay them to appropriate personnel
Keep updated on all hotel policies and procedures

Desk Attendant, Hilton Hotels & Resorts McLean, Virginia

November 2019 – October 2020

Handle complaints and provide solutions
Process reservations and maintain accurate records
Ensure guest satisfaction throughout their stay

Jr. Desk Attendant, Hyatt Hotels Corporation Chicago, Illinois

April 2019 – October 2019

Maintain a neat and orderly front desk area
Provide information about local attractions
Take messages and relay them to appropriate personnel

Education

San Diego State University, San Diego, California

Bachelor of Arts in Hotel and Restaurant Management, February, 2019

Skills

Emotional Intelligence

Process Improvement

Visualization

Risk Management

Scheduling

Conflict De-escalation

Event Planning

POS Systems

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Professional Summary

A highly motivated hospitality professional with a passion for customer service and satisfaction. Experienced in providing exceptional service to guests at the front desk, ensuring a pleasant and memorable experience.

Employment history

Senior Desk Attendant, Hyatt Hotels Corporation Chicago, Illinois

September 2009 – Present

Answer guest questions about hotel services and amenities
Maintain communication with other departments
Answer incoming calls and respond to inquiries

Associate Desk Attendant, Kimpton Hotels & Restaurants San Francisco, California

September 2008 – August 2009

Maintain communication with other departments
Provide information about local attractions
Monitor occupancy and availability of rooms

Entry Level Desk Attendant, Hyatt Hotels Corporation Chicago, Illinois

February 2008 – August 2008

Maintain communication with other departments
Process reservations and maintain accurate records
Monitor security cameras and ensure safety of guests

Education

Texas Tech University, Lubbock, Texas

Master of Science in Hospitality Business Management, December, 2007

Texas Tech University, Lubbock, Texas

Bachelor of Science in Hospitality Management, December, 2003

Skills

Strategic Thinking

Innovation

Relationship Management.

Project Management

Event Planning

Guest Relations

Menu Knowledge

Alcohol Service

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Employment history

Chief Desk Attendant, Best Western Hotels & Resorts Phoenix, Arizona

January 2022 – Present

Assist guests with check-in and check-out procedures
Maintain a neat and orderly front desk area
Monitor security cameras and ensure safety of guests

Desk Attendant, Wyndham Hotels & Resorts Parsippany, New Jersey

August 2020 – January 2022

Greet guests and provide excellent customer service
Assist guests with check-in and check-out procedures
Ensure guest satisfaction throughout their stay

Jr. Desk Attendant, Accor Hotels Dallas, Texas

February 2020 – July 2020

Process reservations and maintain accurate records
Monitor security cameras and ensure safety of guests
Keep updated on all hotel policies and procedures

Education

San Diego State University, San Diego, California

Master of Science in Food Service Management, December, 2019

San Diego State University, San Diego, California

Bachelor of Science in Hospitality and Tourism Administration, December, 2015

Skills

Data Analysis

Coaching

Negotiation

Technical

Cash Handling

Hygiene Standards

Hospitality Software

Food Safety

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Employment history

Entry Level Desk Attendant, Hilton Hotels & Resorts McLean, Virginia

December 2021 – October 2022

Greet guests and provide excellent customer service
Handle complaints and provide solutions
Monitor occupancy and availability of rooms

Education

San Diego State University, San Diego, California

Food and Beverage Management, November, 2021

Skills

Relationship Management.

Planning

Collaboration

Organization

Conflict De-escalation

Food Safety

Hospitality Software

Alcohol Service

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Employment history

Chief Desk Attendant, Choice Hotels International Rockville, Maryland

August 2017 – Present

Answer incoming calls and respond to inquiries
Handle cash and credit card transactions
Assist guests with check-in and check-out procedures

Desk Attendant, InterContinental Hotels Group Atlanta, Georgia

March 2016 – July 2017

Handle complaints and provide solutions
Process reservations and maintain accurate records
Answer guest questions about hotel services and amenities

Jr. Desk Attendant, Red Lion Hotels Corporation Spokane, Washington

August 2015 – February 2016

Handle complaints and provide solutions
Take messages and relay them to appropriate personnel
Greet guests and provide excellent customer service

Education

Pennsylvania State University, University Park, Pennsylvania

Doctor of Philosophy in Hospitality Management, June, 2015

Pennsylvania State University, University Park, Pennsylvania

Bachelor of Science in Food Service Management, June, 2011

Skills

Communication

Presentation

Organization

Project Management

Conflict De-escalation

Alcohol Service

Food Safety

Inventory Management

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desk attendant Job Descriptions; Explained

If you're applying for an desk attendant position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

desk attendant

In charge of monitoring the flow of walk-in customers versus those with reservations, taking names and delivering pagers for guests on our waiting list.
casually suggesting/selling food & beverage or access to games while guests are waiting for a lane.
“Air traffic control” —greeting guests in person and by phone and relaying details about our venues, pricing, and promotions/specials.
Provide customers with the proper equipment.
Ensuring that this equipment is clean and organized.
Managing customer flow, tracking lane availability, and maximizing lane usage.
Following all cash-control procedures when ringing sales.

desk attendant

Greeted persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Filed and maintained records
Greeted prospective UCSB students and provided information on residential and community living
Performed routine monitoring of temporary key records and administered keys to residents

desk attendant

Enforce security including but not limited to reporting of incidents, checking resident and visitors’ ID’s, and key distribution
Collect and distribute campus mail, packages, and US mail
Maintain the inventory of all desk equipment.
Direct and train student workers in duties such as receiving, shelving, researching, cataloging, and equipment use.

desk attendant

Attended the front desk of a residence hall
Assisted residents with questions and work orders
Processed and delivered mail and handled
Handled confidential information
Worked Night Shifts

desk attendant

Arrange telephone answering services, deliver mail and packages, or answer questions regarding locations for eating, entertainment, and beach activities
Book tours and activities
Experience with ShopKeep and NCR Silver
Making sure guests and VIPs are served and happy
Organize beach gear, desk, files, and waivers
Solve problems, greet, and accommodate guests,

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desk attendant Job Skills

For an desk attendant position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Catering
Bilingualism
Food Safety
Cash Handling
Cleaning
Event Planning
Inventory Management
POS Systems
Safety Protocols
Hygiene Standards
First Aid
Scheduling
Guest Relations
Hospitality Law
Alcohol Service
Menu Knowledge
Telephone Etiquette
MS Office
Multitasking
Conflict De-escalation
Hospitality Software

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your desk attendant Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Professional Summary

Experienced Desk Attendant with a passion for delivering exceptional hospitality services. Adept at managing customer inquiries, providing information, and resolving issues in a timely and professional manner.

Employment history

Senior Desk Attendant, Kimpton Hotels & Restaurants San Francisco, California

August 2013 – Present

Monitor occupancy and availability of rooms
Process reservations and maintain accurate records
Answer incoming calls and respond to inquiries

Desk Attendant, Hilton Hotels & Resorts McLean, Virginia

March 2012 – July 2013

Maintain communication with other departments
Monitor security cameras and ensure safety of guests
Answer incoming calls and respond to inquiries

Junior Desk Attendant, Wyndham Hotels & Resorts Parsippany, New Jersey

August 2011 – February 2012

Education

Johnson & Wales University, Providence, Rhode Island

Bachelor of Science in Tourism and Hospitality Management, June, 2011

Skills

Relationship Management.

Training

Professionalism

Teamwork

Multitasking

Menu Knowledge

Cash Handling

Hospitality Law

Include your Contact Information and Job Descriptions

Missing job descriptions lessens your chances of getting hired.

Key Insights

Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
Keep job descriptions short but don't just list your jobs.
Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

How to Optimize Your desk attendant Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Employment history

Senior Desk Attendant, Kimpton Hotels & Restaurants San Francisco, California

February 2018 – May 2022

Answering guest questions about hotel services and amenities,
Providing information about local attractions,
Answering incoming calls and responding to inquirys.

Associate Desk Attendant, Hyatt Hotels Corporation Chicago, Illinois

February 2017 – January 2018

Handel cash and credit card trasactions
Mointor security cameras and ensure saftey of guests
Greet gusets and provide execellnet customer service

Junior Desk Attendant, Hilton Hotels & Resorts McLean, Virginia

September 2015 – January 2017

Maintain a neet and orderly front desk area
Monitor ocupancy and availibility of rooms
Handle compliants and provide soloutions

Education

University of San Francisco, San Francisco, California

Master of Science in Hospitality and Tourism Management, July, 2015

University of San Francisco, San Francisco, California

Bachelor of Arts in Hotel and Restaurant Management, July, 2011

Skills

Presentation

Organization

Accounting

Flexibility

Menu Knowledge

Multitasking

Cleaning

Bilingualism

Correct Grammar and Address Gap Years in Your Resume

Don't leave unexplained gaps in your work history.

Key Insights

When explaining gaps in your employment section, start by being honest.
Elaborate on the gap and show that you never stopped learning.
Explain and elaborate any gap in your work history by highlighting new skills.

desk attendant Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an desk attendant position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Senior Desk Attendant
Wyndham Hotels & Resorts
Parsippany, New Jersey

Greetings Wyndham Hotels & Resorts Hiring Team

I am a highly motivated and experienced Desk Attendant with 4 years of experience in Hospitality. I am excited to apply for the Senior Desk Attendant position at Wyndham Hotels & Resorts, where I am confident that I can contribute to your organization's success.

As someone who has faced challenges in various areas of my life and has overcome them, I am confident in my ability to adapt and thrive in any environment. I have developed a reputation for being a collaborative team player and an effective problem solver, which has been instrumental in my career's success. With my experience and passion for Hospitality, I am excited to apply my skills to this role and contribute to your organization's growth and success.

Thank you for considering my application for the Senior Desk Attendant position. With my skills and the amazing team at this organization, I am assured that I can contribute to your organization's success and make a meaningful impact. Looking forward to a future where we can work together.

Best regards,
Hal Anderson
900-203-4153
andersonhal70@outlook.com

Hal Anderson

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