5 Amazing claims manager Resume Examples (Updated 2023) + Skills & Job Descriptions

As a claims manager, you go a step beyond processing insurance claims. Your role as a manager means you oversee programs and department activities, manage reserve levels, recruit and mentor employees, and create claims practices. You want to continue your career with a new employer, but none have responded to your claims manager resume yet. You may need one more pass through your document to strengthen it. To stand the best chance of interviewing with recruiters, you need a resume that utilizes proper keywords, includes demonstrative metrics, and passes an applicant tracking system. Hiring managers spend little time looking over submissions, so you have to cut to the chase and remove every syllable of fluff from your document. Claims managers with several professional insurance industry designations and insurance professionals just starting as managers all experience complications with hammering out a powerful submission. Use our resume example and template to diagnose where you can improve your current document. Let us help you book interviews and earn your desired manager position.

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claims manager: Resume Samples & Writing Guide

Professional Summary

Experienced Claims Manager with a solid understanding of insurance principles and practices. Proven ability to effectively manage and resolve complex claims while ensuring customer satisfaction.

Employment history

Lead Claims Manager, Allstate Northbrook, Illinois

February 2014 – Present

Develop and maintain relationships with external vendors
Negotiate settlements with claimants and attorneys
Prepare reports for senior management

Associate Claims Manager, Progressive Mayfield Village, Ohio

September 2012 – January 2014

Negotiate settlements with claimants and attorneys
Develop and maintain relationships with external vendors
Manage a team of claims adjusters and customer service representatives

Junior Claims Manager, Allstate Northbrook, Illinois

March 2011 – August 2012

Prepare reports for senior management
Ensure compliance with state and federal regulations
Monitor and audit claim payments

Education

University of Washington, Seattle, Washington

Bachelor of Science in Insurance, January, 2011

Skills

Documentation

Innovation

Organization

Problem Solving

Computer Literacy

Regulatory Compliance

Financial Management

Technical

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Employment history

Chief Claims Manager, Liberty Mutual Boston, Massachusetts

July 2015 – Present

Develop and implement claims policies and procedures
Process and review claims for accuracy and completeness
Monitor and audit claim payments

Associate Claims Manager, State Farm Bloomington, Illinois

July 2014 – June 2015

Manage a team of claims adjusters and customer service representatives
Ensure compliance with state and federal regulations
Prepare reports for senior management

Junior Claims Manager, Farmers Insurance Los Angeles, California

January 2013 – June 2014

Ensure compliance with state and federal regulations
Investigate, evaluate, and determine coverage and liability for claims
Negotiate settlements with claimants and attorneys

Education

University of Pennsylvania, Philadelphia, Pennsylvania

Bachelor of Science in Insurance and Financial Services, November, 2012

Skills

Self-Motivation

Documentation

Project Management

Collaboration

Data Analysis

Process Improvement

Claims Adjustment

System Administration

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Employment history

Entry Level Claims Manager, Allstate Northbrook, Illinois

June 2022 – March 2023

Manage and resolve customer complaints
Develop and implement claims policies and procedures
Analyze financial data and develop strategies to reduce costs

Education

Florida State University, Tallahassee, Florida

Bachelor of Science in Insurance and Financial Services, April, 2022

Skills

Flexibility

Professionalism

Coaching

Creativity

Claims Processing

Networking

Quality Assurance

Troubleshooting

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Employment history

Chief Claims Manager, State Farm Bloomington, Illinois

August 2022 – Present

Manage and resolve customer complaints
Manage a team of claims adjusters and customer service representatives
Develop and maintain relationships with external vendors

Associate Claims Manager, Nationwide Columbus, Ohio

August 2021 – July 2022

Prepare reports for senior management
Develop and implement claims policies and procedures
Analyze financial data and develop strategies to reduce costs

Junior Claims Manager, USAA San Antonio, Texas

August 2020 – July 2021

Manage a team of claims adjusters and customer service representatives
Negotiate settlements with claimants and attorneys
Ensure compliance with state and federal regulations

Education

University of Michigan, Ann Arbor, Michigan

Bachelor of Arts in Insurance and Risk Management, June, 2020

Skills

Organization

Time Management

Business Acumen

Critical Thinking

Reporting

Project Management

Process Improvement

Technical

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Employment history

Chief Claims Manager, State Farm Bloomington, Illinois

August 2016 – Present

Develop and implement claims policies and procedures
Process and review claims for accuracy and completeness
Monitor and review claim files to ensure compliance with company standards and procedures

Associate Claims Manager, USAA San Antonio, Texas

February 2016 – July 2016

Negotiate settlements with claimants and attorneys
Manage and resolve customer complaints
Develop and maintain relationships with external vendors

Jr. Claims Manager, Farmers Insurance Los Angeles, California

August 2014 – January 2016

Investigate, evaluate, and determine coverage and liability for claims
Analyze financial data and develop strategies to reduce costs
Manage and resolve customer complaints

Education

University of California, Berkeley, California

Doctor of Arts in Insurance and Financial Services, June, 2014

University of California, Berkeley, California

Bachelor of Science in Business Administration and Insurance, June, 2010

Skills

Interpersonal

Decision Making

Visualization

Documentation

Risk Management

Business Acumen

System Administration

Software Development

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claims manager Job Descriptions; Explained

If you're applying for an claims manager position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

claims manager

Loss adjustment as per the terms & conditions of insurance policy.
Dealing with marine claims on behalf of Ship-Owners & Charterer, Hull Underwriters and P&I Club Correspondent .
Prepare report of findings of investigation. Collect evidence to support contested claims in court.
Interview or correspond with claimants, witnesses, authorities (port & customs), or other relevant parties to determine claim settlement, denial, or review.
Negotiated with the Port Authorities, Consignees & Carriers and liaised with various Authorities.

claims manager

End to end management of a claims portfolio
Proactively managing multiple stakeholders throughout the claims process
Managing the claims administration team
Liaising and negotiating with third party insurance companies and negligent third parties
Recovering outstanding debt from liable parties

claims manager

Liaising and negotiating with insurance companies and negligent third parties
Examine claims forms and other records.
Monitor insurance claims.
Correspond with policyholders, claimants, witnesses, police, or other relevant parties.

claims manager

Managing a portfolio of injury claims by influencing return to work and delivering on claim strategies;
Assessing and determining liability and entitlements in accordance with legislative requirements;
Establishing and maintaining effective relationships with injured workers and third party service providers;
Coordinating effective and necessary treatment for injured workers in line with treatment plans;
Accurately updating and maintaining the claims management system;
Working in accordance with relevant legislation and internal policies and procedures;
Preparing and conducting regular claim reviews.

claims manager

Processing claims through a call centre
Meeting daily and weekly targets
Develop or conduct orientation programs.
Training staff to use government software and programs.

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claims manager Job Skills

For an claims manager position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Data Analysis
Project Management
Quality Assurance
Risk Management
Database Management
Troubleshooting
Technical
Computer Literacy
Process Improvement
Business Acumen
Financial Management
Visualization
Reporting
Software Development
Networking
System Administration
Regulatory Compliance
Claims Processing
Claims Adjustment
Claims Auditing

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your claims manager Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Professional Summary

Highly experienced Claims Manager with expertise in the insurance industry. Proven track record of successfully managing high-volume claims with accuracy and efficiency.

Employment history

Lead Claims Manager, USAA San Antonio, Texas

January 2012 – Present

Manage and resolve customer complaints
Process and review claims for accuracy and completeness
Analyze claims data to identify trends and recommend improvements

Associate Claims Manager, Nationwide Columbus, Ohio

January 2011 – December 2011

Manage a team of claims adjusters and customer service representatives
Develop and implement claims policies and procedures
Monitor and review claim files to ensure compliance with company standards and procedures

Junior Claims Manager, Allstate Northbrook, Illinois

January 2010 – December 2010

Education

University of Michigan, Ann Arbor, Michigan

Life & Health Insurance, November, 2009

Skills

Adaptability

Teamwork

Strategic Thinking

Time Management

Claims Processing

Claims Adjustment

Troubleshooting

Process Improvement

Include your Contact Information and Job Descriptions

Missing job descriptions lessens your chances of getting hired.

Key Insights

Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
Keep job descriptions short but don't just list your jobs.
Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

How to Optimize Your claims manager Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Employment history

Senior Claims Manager, Liberty Mutual Boston, Massachusetts

August 2015 – May 2022

Analize claims data to identfy trends and recomend improvements
Monitor and audit claim paymens
Prepare report's for senior managment

Claims Manager, Farmers Insurance Los Angeles, California

January 2015 – July 2015

Manege, and resolve custmer complaints
Analyse claims data to identify trends, and recomend improvements
Monitor, and audit clain payments

Entry Level Claims Manager, USAA San Antonio, Texas

January 2014 – December 2014

Manges and resolves customer compliants
Manages a team of claims adjusters and customer service representatives
Maintains accurates records and documents all claim activities.

Education

Georgia State University, Atlanta, Georgia

Master of Arts in Insurance and Risk Management, December, 2013

Georgia State University, Atlanta, Georgia

Bachelor of Business Administration in Insurance, December, 2009

Skills

Documentation

Emotional Intelligence

Quality Assurance

Financial Management

Database Management

Process Improvement

Quality Assurance

System Administration

Correct Grammar and Address Gap Years in Your Resume

Don't leave unexplained gaps in your work history.

Key Insights

When explaining gaps in your employment section, start by being honest.
Elaborate on the gap and show that you never stopped learning.
Explain and elaborate any gap in your work history by highlighting new skills.

claims manager Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an claims manager position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Lead Claims Manager
Liberty Mutual
Boston, Massachusetts

Esteemed Liberty Mutual Hiring Team

As a Claims Manager with a proven track record of success in Insurance, I am excited to apply for the Lead Claims Manager position at Liberty Mutual. I believe that my skills and expertise would make a valuable contribution to your team.

As someone who has always been curious and eager to learn, I have pursued my education and gained experience in areas like Business Development to develop my skills in my work. This experience has given me the opportunity to lead major projects and provide my input in diverse areas, which have helped me gain a deeper understanding of the industry. I am excited to bring my passion and expertise to the role at this company and work towards achieving your organization's goals.

Thank you for considering my application for the Lead Claims Manager position. With my skills and the amazing team at this organization, I am assured that I can contribute to your organization's success and make a meaningful impact. Looking forward to a future where we can work together.

Thank you for your time,
Oscar Wilson
699-095-1639
wilsonoscar94@yandex.com

Oscar Wilson

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Showcase your most significant accomplishments and qualifications with this cover letter.
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