5 Amazing branch operations manager Resume Examples (Updated 2023) + Skills & Job Descriptions

branch operations manager

Build your resume in 15 minutes

Give yourself the best chance of standing out from the competition!

Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.

START YOUR RESUME NOW

branch operations manager: Resume Samples & Writing Guide

Employment history

Lead Branch Operations Manager, PwC New York City, New York

July 2020 – Present

Analyze financial statements and budgets to identify areas for improvement
Develop and implement strategies to increase efficiency and customer satisfaction
Monitor branch performance and ensure adherence to operational policies and procedures

Associate Branch Operations Manager, KPMG New York City, New York

January 2020 – June 2020

Prepare and analyze reports to identify trends and opportunities
Develop and implement training programs for branch staff
Maintain relationships with business partners and vendors

Jr. Branch Operations Manager, Ernst & Young New York City, New York

January 2019 – December 2019

Maintain relationships with business partners and vendors
Ensure compliance with all applicable laws and regulations
Manage branch operations, including staff, customer service, and sales

Education

Yale School of Management, New Haven, Connecticut

Doctor of Science in Human Resources Management, November, 2018

Yale School of Management, New Haven, Connecticut

Bachelor of Science in Business Economics, November, 2014

Skills

Decision Making

Database Management

Emotional Intelligence

Time Management

Reporting

Supervisory

Visualization

Innovation

Do you already have a resume? Use our PDF converter and edit your resume.

Build My Resume

Professional Summary

A highly experienced Branch Operations Manager with a proven track record of success in business management. Skilled in developing and implementing strategies to drive efficiency, improve customer service, and increase profitability.

Employment history

Lead Branch Operations Manager, PwC New York City, New York

January 2013 – Present

Analyze financial statements and budgets to identify areas for improvement
Ensure compliance with all applicable laws and regulations
Monitor customer feedback and address any customer service issues

Branch Operations Manager, Accenture Chicago, Illinois

January 2012 – December 2012

Develop and implement operational plans and objectives
Develop and implement training programs for branch staff
Monitor branch performance and ensure adherence to operational policies and procedures

Jr. Branch Operations Manager, Accenture Chicago, Illinois

July 2011 – December 2011

Participate in strategic planning, goal setting, and decision making
Ensure compliance with all applicable laws and regulations
Prepare and analyze reports to identify trends and opportunities

Education

Harvard Business School, Boston, Massachusetts

Financial Management Certificate, May, 2011

Skills

Networking

Strategic Thinking

Stress Management

Visualization

Process Improvement

Quality Assurance

Project Management

Visualization

Build My Resume

Professional Summary

A highly motivated and organized professional with extensive experience in business management and branch operations. Proven ability to lead teams, manage projects, and implement successful strategies to maximize operational efficiency.

Employment history

Chief Branch Operations Manager, Oracle Redwood Shores, California

March 2014 – Present

Ensure compliance with all applicable laws and regulations
Manage the branch budget and ensure cost-effectiveness
Develop and implement training programs for branch staff

Branch Operations Manager, Accenture Chicago, Illinois

March 2013 – February 2014

Manage the branch budget and ensure cost-effectiveness
Maintain relationships with business partners and vendors
Monitor customer feedback and address any customer service issues

Entry Level Branch Operations Manager, PwC New York City, New York

October 2011 – February 2013

Develop and implement strategies to increase sales and profitability
Participate in strategic planning, goal setting, and decision making
Develop and implement training programs for branch staff

Education

University of Texas at Austin McCombs School of Business, Austin, Texas

Bachelor of Science in Business Economics, August, 2011

Skills

Leadership

Problem Solving

Documentation

Self-Motivation

Technical Writing

Accounting

Troubleshooting

Strategic Thinking

Build My Resume

Professional Summary

A highly organized and motivated professional with extensive experience in business management, operations, and customer service. Proven track record of successfully leading teams and driving operational excellence.

Employment history

Lead Branch Operations Manager, Accenture Chicago, Illinois

January 2015 – Present

Manage the branch budget and ensure cost-effectiveness
Develop and implement operational plans and objectives
Analyze financial statements and budgets to identify areas for improvement

Branch Operations Manager, KPMG New York City, New York

August 2013 – December 2014

Develop and implement operational plans and objectives
Manage the branch budget and ensure cost-effectiveness
Oversee the daily operations of the branch, including staff scheduling, customer service, and sales

Junior Branch Operations Manager, KPMG New York City, New York

August 2012 – July 2013

Prepare and analyze reports to identify trends and opportunities
Develop and implement strategies to increase sales and profitability
Monitor branch performance and ensure adherence to operational policies and procedures

Education

Stanford Graduate School of Business, Stanford, California

Master of Arts in Human Resources Management, June, 2012

Stanford Graduate School of Business, Stanford, California

Bachelor of Science in Human Resources Management, June, 2008

Skills

Stress Management

Critical Thinking

Teamwork

Interpersonal

Financial Management

Process Improvement

Project Management

Computer Literacy

Build My Resume

Professional Summary

Highly experienced Branch Operations Manager with a proven track record of successfully managing the operations of multiple business branches. Skilled in optimizing processes and procedures to drive efficiency and increase profitability.

Employment history

Senior Branch Operations Manager, Oracle Redwood Shores, California

August 2013 – Present

Manage branch operations, including staff, customer service, and sales
Ensure compliance with all applicable laws and regulations
Work closely with senior management to ensure alignment with overall corporate goals and objectives

Associate Branch Operations Manager, Ernst & Young New York City, New York

February 2013 – August 2013

Manage branch operations, including staff, customer service, and sales
Monitor branch performance and ensure adherence to operational policies and procedures
Ensure compliance with all applicable laws and regulations

Jr. Branch Operations Manager, Oracle Redwood Shores, California

February 2012 – January 2013

Develop and implement operational plans and objectives
Manage the branch budget and ensure cost-effectiveness
Oversee the daily operations of the branch, including staff scheduling, customer service, and sales

Education

University of Chicago Booth School of Business, Chicago, Illinois

Master of Arts in Business Management, December, 2011

University of Chicago Booth School of Business, Chicago, Illinois

Bachelor of Science in Business Economics, December, 2007

Skills

Adaptability

Collaboration

Stress Management

Innovation

Database Management

Troubleshooting

Computer Literacy

Supervisory

Use This branch operations manager Resume Template

Not in love with this template? Browse our full library of resume templates

branch operations manager Job Descriptions; Explained

If you're applying for an branch operations manager position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

branch operations manager

Preparing the financials and find the customer eligibility
Login the files on time
Verification’s trigger on time and follow up with counter parts
Disbursement done and issue the payments to customers
Verify the documents.
Nil error in the loan agreement

branch operations manager

Ensuring policy issuance on time and ensuring quality of documents
Monitor pendencies and defects on a daily basis and ensure prompt rectification
Document filing and storage – ensure document filing is done and stored properly
Check bouncing monitoring and policy cancellation on time.
Ensure underwriting guidelines are followed in policy issuance

senior branch operations manager/branch operations manager

Led a large team consisting of branch operations manager and customer service officers.
Review reports of crucial banking transactions to analyze risk and control aspects of the branch health.
Evaluate financial reporting, customer feedback and make recommendations for changes of procedures, financial control functions to the operations risk and process departments.
Coordinate with auditors and providing information to facilitate regulatory and internal audit.
Responsible for process and compliance adherence of the branch laid down by the bank internally and industry regulators.
Review complaints and escalations, monitor operational excellence and risk control parameters.

branch operations manager

Assist customers by providing information and resolving their complaints. Overall responsibility of operations as well as overall working of the Branch.Managed the branch operations wide range of clientele in liability portfolio of Rs.400M.
Supervised 5 employees being the Operation Manager of the branch. Monitored daily departmental operations, including implementing and maintaining policies and procedures, handling bank’s internal, external and State bank of Pakistan periodical audits besides ensuring compliance with federal banking regulations, customer contact and conflict resolution.
Supervised the Cash, In land Remittances, Accounts, Clearing, Customer Service Departments & Building new customer relations (Accounts).
Conducted internal and external audit and compliance of the branch operations issues.
Handling & establishing of all New to bank relations (Account opening related process).
Ensure implementation of Bank policies and procedures and later periodic review of the same.
Handling of all internal & external E-mails and complaints.

branch operations manager

Worked as an E.V.S Authorizer (Enrichment Verification System) at Allied Bank Limited.
Pay Bank’s bills by cash, vouchers, or banker Cheques.
Confer with customers by telephone or in person to provide information about products or services, take.
Check to ensure that appropriate changes were made to resolve customers’ problems. Or obtain details of complaints.

1 2

branch operations manager Job Skills

For an branch operations manager position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Data Analysis
Project Management
Quality Assurance
Database Management
Risk Management
Troubleshooting
Computer Literacy
Technical Writing
Financial Management
Business Acumen
Process Improvement
Strategic Thinking
Visualization
Reporting
Relationship Management
Innovation
Documentation
Accounting
Supervisory
Programming

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your branch operations manager Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Professional Summary

Highly motivated and organized Branch Operations Manager with extensive experience in business management and operations. Proven track record of successfully leading teams and achieving organizational goals.

Employment history

Lead Branch Operations Manager, KPMG New York City, New York

September 2010 – Present

Develp and implement training programms for branch staff
Monitor customer feedbacks and adress any customer service issuses
Develp and implement operational plans and objectives.

Associate Branch Operations Manager, PwC New York City, New York

September 2009 – August 2010

Analize finanical statments and budgets to idenify areas for improvent
Manage branch operatons, includng staff, custmer service, and sales
Particpate in strategc plannng, goal settng, and decsion makng

Entry Level Branch Operations Manager, Deloitte New York City, New York

March 2009 – August 2009

Montior branch performance and ensure adherences to operational policys and proceduers
Develop and implement operational plans and objectives
Monitor custoemr feedback and addres any customer service issuses

Education

University of Chicago Booth School of Business, Chicago, Illinois

Master of Arts in Business Analytics, January, 2009

University of Chicago Booth School of Business, Chicago, Illinois

Bachelor of Business Administration, January, 2005

Skills

Analytical

Stress Management

Problem Solving

Flexibility

Database Management

Documentation

Data Analysis

Project Management

Avoid Spelling Mistakes and Include your Contact Information

Missing contact information prevents recruiters from understanding you're the best fit for the position.

Key Insights

Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
Make sure to use a professional email address as part of your contact information.
Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.

How to Optimize Your branch operations manager Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Employment history

Chief Branch Operations Manager, Oracle Redwood Shores, California

February 2023 – May 2022

Develop and implement strategies to increase efficiency and customer satisfaction
Ensure compliance with all applicable laws and regulations
Develop and implement strategies to increase sales and profitability

Branch Operations Manager, Ernst & Young New York City, New York

July 2022 – January 2023

Oversee the daily operations of the branch, including staff scheduling, customer service, and sales
Manage the branch budget and ensure cost-effectiveness
Participate in strategic planning, goal setting, and decision making

Jr. Branch Operations Manager, KPMG New York City, New York

February 2021 – June 2022

Education

Columbia Business School, New York, New York

Master of Arts in Human Resources Management, December, 2020

Columbia Business School, New York, New York

Bachelor of Science in Business Analytics, December, 2016

Skills

Computer Literacy

Supervisory

Stress Management

Interpersonal

Troubleshooting

Programming

Financial Management

Process Improvement

Unexplained Year Gaps and Missing Job Experiences are a No-no

Gaps in your resume can prevent recruiters from hiring you if you don't explain them.

Key Insights

It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
Use the gap to talk about positive attributes or additional skills you've learned.
Be honest and straightforward about the gap and explain it using a professional summary.

branch operations manager Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an branch operations manager position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Lead Branch Operations Manager
Microsoft
Redmond, Washington

Dear Hiring Committee

I am writing to express my interest in the Lead Branch Operations Manager role at Microsoft. As a Branch Operations Manager with 4 years of experience, I am confident that I possess the necessary skills and qualifications to excel in this position.

Growing up, I always had a fascination with Leadership. As I pursued my education and gained experience in this field, I realized that this was where I could make the most impact. I have had the opportunity to work on things throughout my career like personal projects and voluntary work, which have developed in me a deep understanding of the challenges and opportunities in this field. I am excited to bring my passion and expertise to the role at and help your organization achieve its goals.

Thank you for considering my application for the Lead Branch Operations Manager role. I am very passionate about this field and possess a deep understanding of the industry so, I am thrilled about the opportunity to contribute to your organization's success.

Respectfully,
Quinn Davis
934-510-5332
quinndavis71@inbox.com

Quinn Davis

CUSTOMIZE THIS COVER LETTER

Showcase your most significant accomplishments and qualifications with this cover letter.
Personalize this cover letter in just few minutes with our user-friendly tool!

Related Resumes & Cover Letters