5 Amazing workforce manager Resume Examples (Updated 2023) + Skills & Job Descriptions

When the questions involve employee productivity, you have the answers. Whether one worker needs coaching on a new assignment, a department needs an efficiency appraisal, or your office needs a staffing forecast, the higher-ups turn to your trusted assessments and analyses. However, are you so used to being the go-to person for solutions that you have no idea where to turn when you need help translating your qualifications into a workforce manager resume? We can help you assess your specific problem. Is your existing resume getting no responses from prospective employers? Has it been years since you have written a resume and now you don't know where to start? Our experts have the answers you need. Learn how to choose a format from our resume example collection that best suits your aims. Read our tips on narrowing down, structuring, and phrasing your list of hard and soft skills to catch a recruiter’s attention immediately. You are the master of getting the highest results with the least effort. Prove it with a resume that delivers the greatest impact by precisely targeting your next employer; we can show you how.

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workforce manager: Resume Samples & Writing Guide

Employment history

Lead Workforce Manager, TriNet San Leandro, California

November 2021 – Present

Talent Management Develop and implement strategies to identify and retain top talent
Safety and Health Ensure workplace safety and health compliance
Data Analysis Analyze data and trends to identify areas of improvement

Workforce Manager, Ultimate Software Weston, Florida

June 2020 – October 2021

Compliance Ensure compliance with labor laws and regulations, as well as company policies and procedures
Compensation and Benefits Administer and manage compensation and benefits programs
Organizational Development Identify and implement organizational development opportunities

Junior Workforce Manager, Oracle Redwood City, California

December 2018 – May 2020

Policy Development Develop and update policies and procedures
Employee Engagement Develop and implement initiatives to improve employee engagement
Talent Management Develop and implement strategies to identify and retain top talent

Education

University of California, Berkeley, California

Bachelor of Arts in Human Resources Management, November, 2018

Skills

Problem Solving

Troubleshooting

Documentation

Database Management

Customer Service

Training

Supervisory

Accounting

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Professional Summary

Dynamic and results-oriented Human Resources professional with extensive experience in workforce management. Proven track record of developing and executing innovative strategies to optimize workforce performance and efficiency.

Employment history

Lead Workforce Manager, Paylocity Schaumburg, Illinois

April 2014 – Present

Safety and Health Ensure workplace safety and health compliance
Recruitment and Selection Develop and implement strategies to attract and retain a highly qualified and diverse workforce
Employee Engagement Develop and implement initiatives to improve employee engagement

Associate Workforce Manager, Insperity Kingwood, Texas

September 2013 – March 2014

Compensation and Benefits Administer and manage compensation and benefits programs
Recruitment and Selection Develop and implement strategies to attract and retain a highly qualified and diverse workforce
Talent Management Develop and implement strategies to identify and retain top talent

Junior Workforce Manager, TriNet San Leandro, California

September 2012 – August 2013

Recruitment and Selection Develop and implement strategies to attract and retain a highly qualified and diverse workforce
Talent Management Develop and implement strategies to identify and retain top talent
Safety and Health Ensure workplace safety and health compliance

Education

University of Minnesota, Minneapolis, Minnesota

Master of Arts in Human Resources Leadership, August, 2012

University of Minnesota, Minneapolis, Minnesota

Bachelor of Arts in Human Resources Consulting, August, 2008

Skills

Customer Service

Relationship Management.

Process Improvement

Creativity

Project Management

Visualization

Troubleshooting

Quality Assurance

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Professional Summary

A dynamic and experienced workforce manager with a proven track record in human resources. Skilled in developing and implementing strategies to maximize employee performance and satisfaction.

Employment history

Lead Workforce Manager, Paylocity Schaumburg, Illinois

May 2010 – Present

Recruitment and Selection Develop and implement strategies to attract and retain a highly qualified and diverse workforce
Talent Management Develop and implement strategies to identify and retain top talent
Training and Development Design and implement training programs to ensure staff development and competency

Associate Workforce Manager, Paylocity Schaumburg, Illinois

December 2008 – April 2010

Compliance Ensure compliance with labor laws and regulations, as well as company policies and procedures
Training and Development Design and implement training programs to ensure staff development and competency
Data Analysis Analyze data and trends to identify areas of improvement

Entry Level Workforce Manager, Paychex Rochester, New York

December 2007 – November 2008

Strategic Planning Develop and implement strategies to achieve organizational goals
Safety and Health Ensure workplace safety and health compliance
Compensation and Benefits Administer and manage compensation and benefits programs

Education

University of Texas at Austin, Austin, Texas

Human Resources Leadership Certificate, October, 2007

Skills

Computer Literacy

Training

Quality Assurance

Presentation

Accounting

Process Improvement

Data Analysis

Innovation

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Professional Summary

A highly organized and detail-oriented Human Resources professional with extensive experience in workforce management and employee relations. Proven ability to drive organizational success through successful workforce planning and development.

Employment history

Chief Workforce Manager, Oracle Redwood City, California

July 2012 – Present

Budgeting Develop and manage budgets related to workforce management
Organizational Development Identify and implement organizational development opportunities
Compliance Ensure compliance with labor laws and regulations, as well as company policies and procedures

Associate Workforce Manager, Paychex Rochester, New York

February 2011 – June 2012

Compensation and Benefits Administer and manage compensation and benefits programs
Safety and Health Ensure workplace safety and health compliance
Data Analysis Analyze data and trends to identify areas of improvement

Junior Workforce Manager, ADP Roseland, New Jersey

July 2010 – January 2011

Talent Management Develop and implement strategies to identify and retain top talent
Data Analysis Analyze data and trends to identify areas of improvement
Budgeting Develop and manage budgets related to workforce management

Education

Harvard University, Cambridge, Massachusetts

Bachelor of Science in Human Resources Management, May, 2010

Skills

Business Acumen

Planning

Adaptability

Analytical

Presentation

Training

Social Media

Business Acumen

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Employment history

Chief Workforce Manager, Mercer New York City, New York

May 2022 – Present

Talent Management Develop and implement strategies to identify and retain top talent
Performance Management Monitor and evaluate employee performance and provide feedback
Training and Development Design and implement training programs to ensure staff development and competency

Workforce Manager, Ultimate Software Weston, Florida

June 2021 – May 2022

Compliance Ensure compliance with labor laws and regulations, as well as company policies and procedures
Training and Development Design and implement training programs to ensure staff development and competency
Strategic Planning Develop and implement strategies to achieve organizational goals

Entry Level Workforce Manager, Benefitfocus Charleston, South Carolina

June 2020 – May 2021

Performance Management Monitor and evaluate employee performance and provide feedback
Organizational Development Identify and implement organizational development opportunities
Employee Relations Handle employee grievances, disciplinary actions, and performance management

Education

Pennsylvania State University, University Park, Pennsylvania

Master of Arts in Human Resources Leadership, April, 2020

Pennsylvania State University, University Park, Pennsylvania

Bachelor of Arts in Human Resources Leadership, April, 2016

Skills

Reporting

Planning

Organization

Decision Making

Business Acumen

Relationship Management

Reporting

Risk Management

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workforce manager Job Descriptions; Explained

If you're applying for an workforce manager position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

workforce manager

Managed complete teams for workforce management such as Real Time Analysis, Reporting and Automation, Scheduling and Capacity, Forecast and Planning for +/-700 employees.
Managed long term forecast (13 weeks) staffing plan and led Weekly staffing meetings with board and client.
Created and Implemented new Procedures for different operations requests to comply with client SLAs.
Provided solutions, support and partnership to Operations and other support departments to focus in their core business.
Worked with Human Resources, Recruiting, and Training Department, coordinating hiring and training for new employees based on the capacity and forecast need.
Trained over 60 between Operations Managers and Supervisors in every WF CRM and tools used such as IEX and CMS.
Trained over 30 Operations Manager and Supervisors in Microsoft Excel – Basic and Intermediate level.

workforce manager

Worked with training and operations to coordinate multi-skill training for existing agents based on clients updates and refreshers for new products, system changes, etc.
Supervised proactive scheduling of discretionary activities such as training, meetings, overtime and under time
Supervised intraday management of scheduling procedures, analysis of real time workload requirements, and call routing to manage performance to service level requirements
Responsible for maximizing efficiency and occupancy while meeting service objectives

workforce manager Job Skills

For an workforce manager position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Supervisory
Risk Management
Database Management
Training
Innovation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Relationship Management

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your workforce manager Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Employment history

Senior Workforce Manager, Benefitfocus Charleston, South Carolina

October 2019 – Present

Safety and Health Ensure workplace safety and health compliance
Budgeting Develop and manage budgets related to workforce management
Reporting Prepare and present reports to senior management

Associate Workforce Manager, ADP Roseland, New Jersey

October 2018 – September 2019

Employee Relations Handle employee grievances, disciplinary actions, and performance management
Organizational Development Identify and implement organizational development opportunities
Training and Development Design and implement training programs to ensure staff development and competency

Jr. Workforce Manager, Paychex Rochester, New York

April 2018 – September 2018

Education

University of California, Berkeley, California

Bachelor of Science in Human Resources Administration, February, 2018

Skills

Analytical

Relationship Management.

Communication

Critical Thinking

Training

Accounting

Database Management

Risk Management

Include your Contact Information and Job Descriptions

Missing job descriptions lessens your chances of getting hired.

Key Insights

Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
Keep job descriptions short but don't just list your jobs.
Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

How to Optimize Your workforce manager Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Employment history

Senior Workforce Manager, Mercer New York City, New York

April 2020 – May 2022

Recruitment and Selection Develop, and implement strategies too attract, and retain a highly qualified, and diverse work-force.
Trainning and Developement Designing and implementting trainning programmes to ensue staff developement and competancy.
Empoyee Relation's handel employee grievance's, disaplinary action's, and performance managment.

Workforce Manager, Insperity Kingwood, Texas

October 2019 – March 2020

Reportin' Prepare an' present reports ta senior managment.
Dat Analysis Anlyze datas and trendz too identifie area's o' improvement.
Recruitment and Selection Develop, and implement strategies too attract, and retain a highly qualified, and diverse work-force.

Junior Workforce Manager, Paylocity Schaumburg, Illinois

April 2018 – September 2019

Stratigic Plannin Develop annd implement strategys too achive organiztionnal goalls.
Polocy Developement Develope and updat policies and proceduers.
DatA AnalysiS AnalysE datA anD trendS tO identifY areaS oF improvemenT.

Education

University of California, Berkeley, California

Master of Arts in Human Resources Administration, March, 2018

University of California, Berkeley, California

Bachelor of Arts in Human Resources Leadership, March, 2014

Skills

Financial Management

Planning

Project Management

Coaching

Customer Service

Project Management

Quality Assurance

Innovation

Correct Grammar and Address Gap Years in Your Resume

Don't leave unexplained gaps in your work history.

Key Insights

When explaining gaps in your employment section, start by being honest.
Elaborate on the gap and show that you never stopped learning.
Explain and elaborate any gap in your work history by highlighting new skills.

workforce manager Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an workforce manager position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Lead Workforce Manager
TriNet
San Leandro, California

To Whom It May Concern

I am a results-driven Workforce Manager with 5 years of experience in Human Resources. I am excited to submit my application for the Lead Workforce Manager role at TriNet, where I believe I can make a valuable contribution to your team.

As someone who has always been driven by a desire to solve complex problems and make a difference in the world, I have pursued opportunities to learn and grow throughout my life. My experience in this field has equipped me with valuable skills such as Problem Solving and Troubleshooting that have planted in me a great work ethic. I am excited to apply these skills and my enthusiasm for Human Resources to the role and contribute to your organization's success.

I cannot stress enough how thrilled I am about the chance to join a team of like-minded individuals who share my values and passion for this amazing field. Thank you for considering my application and I hope for the chance to work together.

Kind regards,
Ursula Smith
658-450-0515
[email protected]

Ursula Smith

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