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telesales manager: Resume Samples & Writing Guide
Employment history
Lead Telesales Manager, Microsoft Redmond, Washington
April 2020 – Present
- Develop and implement customer service standards
- Develop and manage telesales budgets
- Analyze customer data to develop targeted sales campaigns
Associate Telesales Manager, Microsoft Redmond, Washington
October 2019 – March 2020
- Recruit, onboard, and train telesales representatives
- Analyze customer data to develop targeted sales campaigns
- Monitor customer feedback and adjust sales strategies accordingly
Jr. Telesales Manager, Lexmark Lexington, Kentucky
March 2019 – September 2019
- Recruit, onboard, and train telesales representatives
- Identify sales opportunities and new markets
- Analyze customer data to develop targeted sales campaigns
Education
Pennsylvania State University, University Park, Pennsylvania
Doctor of Arts in Business, January, 2019
Pennsylvania State University, University Park, Pennsylvania
Bachelor of Science in Sales, January, 2015
Skills
Stress Management
Quality Assurance
Technical
Innovation
Customer Retention
Salesforce
Upselling
Territory Management
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Employment history
Chief Telesales Manager, SAP Newton, Massachusetts
November 2019 – Present
- Develop and implement sales strategies to reach sales targets
- Provide telesales team with coaching and support
- Identify sales opportunities and new markets
Telesales Manager, Oracle Redwood City, California
May 2019 – October 2019
- Develop and implement sales strategies to reach sales targets
- Monitor and analyze sales performance metrics
- Analyze customer data to develop targeted sales campaigns
Jr. Telesales Manager, SAP Newton, Massachusetts
October 2018 – April 2019
- Analyze customer data to develop targeted sales campaigns
- Monitor and analyze sales performance metrics
- Recruit, onboard, and train telesales representatives
Education
University of Texas, Austin, Texas
Negotiation Certificate, September, 2018
Skills
Collaboration
Negotiation
Strategic Thinking
Interpersonal
Prospecting
Market Research
Cold Calling
Account Management
Employment history
Junior Telesales Manager, Lexmark Lexington, Kentucky
June 2022 – March 2023
- Develop and implement customer service standards
- Develop and manage telesales budgets
- Monitor competitor activities and adjust sales strategies accordingly
Education
University of Texas, Austin, Texas
Sales Leadership Certificate, April, 2022
Skills
Flexibility
Leadership
Interpersonal
Professionalism
Sales Target Achievement
Data Entry
Customer Retention
Prospecting
Employment history
Senior Telesales Manager, HP Palo Alto, California
March 2021 – Present
- Develop and manage telesales budgets
- Recruit, onboard, and train telesales representatives
- Monitor competitor activities and adjust sales strategies accordingly
Telesales Manager, Salesforce San Francisco, California
September 2019 – February 2021
- Identify sales opportunities and new markets
- Monitor customer feedback and adjust sales strategies accordingly
- Monitor competitor activities and adjust sales strategies accordingly
Jr. Telesales Manager, Salesforce San Francisco, California
April 2018 – September 2019
- Coordinate with other departments to ensure customer satisfaction
- Identify sales opportunities and new markets
- Recruit, onboard, and train telesales representatives
Education
University of California, Los Angeles, California
Customer Service Certificate, February, 2018
Skills
Customer Service
Self-Motivation
Visualization
Attention to Detail
Pipeline Management
Negotiation
Sales Target Achievement
B2B Sales
Professional Summary
Dynamic and results-driven sales professional with extensive experience in telesales management. Proven track record of driving revenue growth and increasing customer satisfaction through successful sales strategies.
Employment history
Senior Telesales Manager, SAP Newton, Massachusetts
September 2010 – Present
- Provide telesales team with coaching and support
- Develop and manage telesales budgets
- Develop and implement customer service standards
Associate Telesales Manager, Microsoft Redmond, Washington
March 2010 – September 2010
- Monitor customer feedback and adjust sales strategies accordingly
- Monitor competitor activities and adjust sales strategies accordingly
- Analyze customer data to develop targeted sales campaigns
Junior Telesales Manager, Salesforce San Francisco, California
October 2008 – February 2010
- Develop and implement sales strategies to reach sales targets
- Monitor customer feedback and adjust sales strategies accordingly
- Create and maintain reports on sales performance
Education
Georgia Institute of Technology, Atlanta, Georgia
Doctor of Philosophy in Sales, August, 2008
Georgia Institute of Technology, Atlanta, Georgia
Bachelor of Arts in Psychology, August, 2004
Skills
Project Management
Presentation
Decision Making
Accounting
Cold Calling
Sales Forecasting
Closing Deals
Salesforce
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telesales manager Job Skills
For an telesales manager position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.
How to include technical skills in your resume:
Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.
Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."
- Cold Calling
- Sales Strategies
- Salesforce
- CRM
- Lead Generation
- Prospecting
- Sales Processes
- Account Management
- Closing Deals
- B2B Sales
- Territory Management
- Sales Target Achievement
- Sales Presentations
- Pipeline Management
- Data Entry
- Sales Forecasting
- Market Analysis
- Upselling
- Negotiation
- Customer Retention
- Market Research
How to include soft skills in your resume:
Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.
Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.
- Communication
- Interpersonal
- Leadership
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Coaching
- Mentoring
- Listening
- Networking
- Strategic Thinking
- Negotiation
- Emotional Intelligence
- Adaptability
- Flexibility
- Reliability
- Professionalism
- Computer Literacy
- Technical
- Data Analysis
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Troubleshooting
- Quality Assurance
- Collaboration
- Supervisory
- Risk Management
- Database Management
- Training
- Innovation
- Documentation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Documentation
- Relationship Management.
How to Improve Your telesales manager Resume
Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.
Fred Griffin
981 Sunset Drive, Roanoke, VA 24009Employment history
Lead Telesales Manager, Xerox Norwalk, Connecticut
May 2018 – May 2022
- Recruit, onboard, and train telesales representatives
- Develop and maintain relationships with existing and potential customers
- Manage and motivate telesales team to achieve sales goals
Associate Telesales Manager, IBM Armonk, New York
November 2017 – May 2018
- Monitor competitor activities and adjust sales strategies accordingly
- Create and maintain reports on sales performance
- Develop and manage telesales budgets
Junior Telesales Manager, Salesforce San Francisco, California
May 2016 – October 2017
- Develop and implement customer service standards
- Analyze customer data to develop targeted sales campaigns
- Develop and manage telesales budgets
Education
University of Wisconsin, Madison, Wisconsin
Doctor of Philosophy in Finance, April, 2016
University of Wisconsin, Madison, Wisconsin
Bachelor of Science in Accounting, April, 2012
Skills
Supervisory
Relationship Management.
Listening
Troubleshooting
Cold Calling
Market Research
Negotiation
Account Management
Provide your Contact Information and Address Year Gaps
Always explain any gaps in your work history to your advantage.
Key Insights- Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
- Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.
How to Optimize Your telesales manager Resume
Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.
Professional Summary
A highly motivated sales professional with extensive experience in telesales management. Proven ability to develop and implement effective strategies to drive sales and customer satisfaction.
Employment history
Lead Telesales Manager, Dell Round Rock, Texas
August 2013 – Present
- Provide telesales team with coaching and suport
- Monitor customer feedback and adjust sales strategys accordingly
- Moniter and analyse sales performance metrix
Telesales Manager, HP Palo Alto, California
August 2012 – July 2013
- Prove telesales team with coaching and suport
- Co-ordinate with other departments to ensure customer satisfaciton
- Monitor competitior activities and adjust sales stragies accordinly.
Junior Telesales Manager, IBM Armonk, New York
August 2011 – July 2012
- "I have been to the store
- I have been two the store.
Education
University of Wisconsin, Madison, Wisconsin
Bachelor of Science in Computer Science, July, 2011
Skills
Leadership
Negotiation
Adaptability
Quality Assurance
B2B Sales
Account Management
Cold Calling
Closing Deals
Include Job Descriptions and Avoid Bad Grammar
Avoid sending a wrong first impression by proofreading your resume.
Key Insights- Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
- Before submitting your resume, double check to avoid typos.
telesales manager Cover Letter Example
A cover letter can be a valuable addition to your job application when applying for an telesales manager position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.
Lead Telesales Manager
Dell
Round Rock, Texas
Dell
Round Rock, Texas
To Whom It May Concern
I am writing to express my interest in the Lead Telesales Manager role at Dell. As a Telesales Manager with 4 years of experience in Sales, I am confident that I have the necessary skills and expertise to succeed in this position.
Throughout my life, I have pursued my passion for Prospecting and sought out opportunities to learn and grow. My experience in Sales has given me valuable skills such as Stress Management and Quality Assurance that have allowed me to improve professionally and personally. I am excited to bring these skills and my passion as a Telesales Manager to the position and work with a team of like-minded individuals to achieve our common goals.
I appreciate the time and consideration you have given my application. I am confident that if we work together we could achieve great things and so I look forward to the opportunity to join your team.
Bests,
Carl Turner
781-849-4616
[email protected]
Carl Turner
Showcase your most significant accomplishments and qualifications with this cover letter.
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Build your Resume in 15 minutes
Give yourself the best chance of standing out from the competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.