5 Amazing telephone surveyor Resume Examples (Updated 2023) + Skills & Job Descriptions

telephone surveyor

Build your resume in 15 minutes

Give yourself the best chance of standing out from the competition!

Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.

START YOUR RESUME NOW

telephone surveyor: Resume Samples & Writing Guide

Professional Summary

An experienced telephone surveyor with a strong background in maintenance and repair. Proven ability to quickly and accurately assess customer needs and provide effective solutions.

Employment history

Chief Telephone Surveyor, Northrop Grumman Falls Church, Virginia

November 2010 – Present

Handle customer complaints and disputes
Respond to customer inquiries in a timely manner
Provide estimates for repair services

Associate Telephone Surveyor, Emerson Electric St. Louis, Missouri

November 2009 – October 2010

Communicate customer feedback to management and other relevant personnel
Handle customer complaints and disputes
Provide technical advice and solutions to customers

Junior Telephone Surveyor, Honeywell Morristown, New Jersey

June 2008 – October 2009

Follow up with customers to ensure their satisfaction
Respond to customer inquiries in a timely manner
Handle customer complaints and disputes

Education

University of Wisconsin, Madison, Wisconsin

Master of Building Technology, April, 2008

University of Wisconsin, Madison, Wisconsin

Bachelor of Plumbing Technology, April, 2004

Skills

Coaching

Accounting

Creativity

Process Improvement

Networking

Mechanical Maintenance

Fabrication.

Scheduling

Do you already have a resume? Use our PDF converter and edit your resume.

Build My Resume

Employment history

Chief Telephone Surveyor, United Technologies Farmington, Connecticut

January 2022 – Present

Provide estimates for repair services
Communicate customer feedback to management and other relevant personnel
Analyze customer feedback to identify areas of improvement

Associate Telephone Surveyor, Emerson Electric St. Louis, Missouri

July 2020 – December 2021

Provide technical advice and solutions to customers
Maintain customer records and data
Provide estimates for repair services

Jr. Telephone Surveyor, Raytheon Waltham, Massachusetts

February 2019 – June 2020

Schedule appointments for repair and maintenance
Maintain customer records and data
Handle customer complaints and disputes

Education

Georgia Institute of Technology, Atlanta, Georgia

Bachelor of Refrigeration Technology, December, 2018

Skills

Collaboration

Negotiation

Financial Management

Creativity

Welding

Electrical Maintenance

Equipment Installation

HVAC Maintenance

Build My Resume

Employment history

Senior Telephone Surveyor, Northrop Grumman Falls Church, Virginia

December 2018 – Present

Provide technical advice and solutions to customers
Ensure customer satisfaction by providing excellent customer service
Document customer responses accurately

Telephone Surveyor, Siemens Alpharetta, Georgia

May 2018 – November 2018

Communicate customer feedback to management and other relevant personnel
Analyze customer feedback to identify areas of improvement
Provide estimates for repair services

Entry Level Telephone Surveyor, Boeing Seattle, Washington

December 2016 – May 2018

Follow up with customers to ensure their satisfaction
Schedule appointments for repair and maintenance
Ensure customer satisfaction by providing excellent customer service

Education

Arizona State University, Tempe, Arizona

Bachelor of Electrical Technology, October, 2016

Skills

Problem Solving

Teamwork

Time Management

Relationship Management.

Welding

Plumbing Maintenance

Carpentry

Computer Literacy

Build My Resume

Professional Summary

Highly experienced Telephone Surveyor with expertise in maintenance and repair. Proven ability to deliver quality customer service, troubleshoot technical issues, and provide detailed reports.

Employment history

Chief Telephone Surveyor, ABB Cary, North Carolina

March 2013 – Present

Document customer responses accurately
Follow up with customers to ensure their satisfaction
Maintain customer records and data

Associate Telephone Surveyor, Siemens Alpharetta, Georgia

March 2012 – February 2013

Communicate customer feedback to management and other relevant personnel
Monitor customer service trends
Analyze customer feedback to identify areas of improvement

Junior Telephone Surveyor, ABB Cary, North Carolina

September 2011 – February 2012

Document customer responses accurately
Communicate customer feedback to management and other relevant personnel
Gather customer feedback on service and repair experiences

Education

Texas A&M University, College Station, Texas

Master of Mechanical Technology, July, 2011

Texas A&M University, College Station, Texas

Bachelor of Boiler Technology, July, 2007

Skills

Professionalism

Relationship Management.

Stress Management

Risk Management

Networking

Mechanical Maintenance

Welding

Equipment Maintenance

Build My Resume

Employment history

Senior Telephone Surveyor, Emerson Electric St. Louis, Missouri

November 2017 – Present

Document customer responses accurately
Monitor customer service trends
Provide technical advice and solutions to customers

Associate Telephone Surveyor, ABB Cary, North Carolina

May 2017 – October 2017

Monitor customer service trends
Ensure customer satisfaction by providing excellent customer service
Document customer responses accurately

Junior Telephone Surveyor, Raytheon Waltham, Massachusetts

November 2015 – April 2017

Gather customer feedback on service and repair experiences
Follow up with customers to ensure their satisfaction
Ensure customer satisfaction by providing excellent customer service

Education

University of Illinois, Champaign, Illinois

Master of Plumbing Technology, October, 2015

University of Illinois, Champaign, Illinois

Bachelor of Mechanical Technology, October, 2011

Skills

Adaptability

Database Management

Innovation

Emotional Intelligence

Scheduling

Safety Procedures

Data Analysis

Electrical Maintenance

Use This telephone surveyor Resume Template

Not in love with this template? Browse our full library of resume templates

telephone surveyor Job Descriptions; Explained

If you're applying for an telephone surveyor position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

telephone surveyor

Contacted residences to survey families regarding television shows and special programs
Exercised courtesy and professionalism to all respondents
Recorded interview responses by entering answers onto survey forms

telephone surveyor Job Skills

For an telephone surveyor position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Troubleshooting
Quality Assurance
Computer Literacy
Technical Knowledge
Data Analysis
Project Management
Networking
Electrical Maintenance
HVAC Maintenance
Plumbing Maintenance
Mechanical Maintenance
Equipment Installation
Equipment Maintenance
Scheduling
Safety Procedures
Carpentry
Welding
Painting
Troubleshooting
Soldering
Fabrication.

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your telephone surveyor Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Employment history

Senior Telephone Surveyor, Emerson Electric St. Louis, Missouri

February 2022 – May 2022

Ask questions related to customer satisfaction
Follow up with customers to ensure their satisfaction
Communicate customer feedback to management and other relevant personnel

Associate Telephone Surveyor, Boeing Seattle, Washington

August 2021 – January 2022

Develop and maintain customer relationships
Provide estimates for repair services
Document customer responses accurately

Jr. Telephone Surveyor, Lockheed Martin Bethesda, Maryland

January 2021 – July 2021

Respond to customer inquiries in a timely manner
Ask questions related to customer satisfaction
Gather customer feedback on service and repair experiences

Education

Georgia Institute of Technology, Atlanta, Georgia

Doctor of Plumbing Technology, December, 2020

Georgia Institute of Technology, Atlanta, Georgia

Bachelor of Electrical Technology, December, 2016

Skills

Leadership

Database Management

Accounting

Troubleshooting

Safety Procedures

Troubleshooting

Quality Assurance

Data Analysis

Provide your Contact Information and Address Year Gaps

Always explain any gaps in your work history to your advantage.

Key Insights

Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.

How to Optimize Your telephone surveyor Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Employment history

Lead Telephone Surveyor, Emerson Electric St. Louis, Missouri

May 2021 – Present

Gather customer feedbacks on services and repairs experiences
Follows up with customers to ensures their satisfactions
Ensures customer satisfactions by providing excellent customer services

Telephone Surveyor, Raytheon Waltham, Massachusetts

December 2019 – April 2021

Aks questions related to customer satisfacion
Monitor customer service trends
Provide estimats for repair services

Junior Telephone Surveyor, Emerson Electric St. Louis, Missouri

December 2018 – November 2019

"I went to the store to buy some food
I went to the store to buy's some food.

Education

Purdue University, West Lafayette, Indiana

Master of Welding Technology, October, 2018

Purdue University, West Lafayette, Indiana

Bachelor of Refrigeration Technology, October, 2014

Skills

Strategic Thinking

Accounting

Process Improvement

Reliability

Painting

Safety Procedures

Fabrication.

Scheduling

Include Job Descriptions and Avoid Bad Grammar

Avoid sending a wrong first impression by proofreading your resume.

Key Insights

Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
Before submitting your resume, double check to avoid typos.

telephone surveyor Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an telephone surveyor position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Chief Telephone Surveyor
Emerson Electric
St. Louis, Missouri

To the respected Emerson Electric Hiring Team

I am a highly motivated and experienced Telephone Surveyor with 15 years of experience in Maintenance & Repair. I am excited to apply for the Chief Telephone Surveyor position at Emerson Electric, where I am confident that I can contribute to your organization's success.

Throughout my life, I have pursued my passion for Cost Control and sought out opportunities to learn and grow. My experience in Maintenance & Repair has given me valuable skills such as Coaching and Accounting that have allowed me to improve professionally and personally. I am excited to bring these skills and my passion as a Telephone Surveyor to the position and work with a team of like-minded individuals to achieve our common goals.

I cannot stress enough how thrilled I am about the chance to join a team of like-minded individuals who share my values and passion for this amazing field. Thank you for considering my application and I hope for the chance to work together.

Respectfully,
Zoe Evans
833-876-6671
evans.zoe@aol.com

Zoe Evans

CUSTOMIZE THIS COVER LETTER

Showcase your most significant accomplishments and qualifications with this cover letter.
Personalize this cover letter in just few minutes with our user-friendly tool!

Related Resumes & Cover Letters